Awarded contract

019/2023T International Student Enquiry and Enrolment Service

Details

Buyer: University of the West of England
Supplier(s): Uni-Quest Ltd
Value: £2,600,000
Topic: Recruitment services
Published: 24 October 2023
Source: uk:find_a_tender

Tender description

The University requires an International Enquiry Services Management provider for enquirer/pre-applicant and offers made conversion. Providing enquiry management and offers made conversion activity to support international and EU prospects and applicants using multiple communication channels. This will include University defined KPI's on turnaround and follow up lead times alongside managing opt-out requests. Lot 1: International Enquiry Services Management provider for enquirer/pre-applicant and offers made conversion. Providing enquiry management and offers made conversion activity to support international and EU prospects and applicants using multiple communication channels. This will include University defined KPI's on turnaround and follow up lead times alongside managing opt-out requests.

Timeline

Completed: Award published24 October 2023
Current notice
Completed: Award date24 October 2023

About the buyer

University of the West of England is a higher education institution in Bristol that selects suppliers through competitive tendering, with quotations for lower value purchases. Tenders at or above the university's threshold appear on Find a Tender and on In-Tend, its preferred e-tendering portal. The university is a member of the Southern Universities Purchasing Consortium and uses SUPC frameworks alongside those of the Crown Commercial Service and TUCO. A central professional team oversees all buying. Procurement is devolved in IT, estates, printing and stationery, catering and accommodation. Open and restricted procedures are the two most common tender routes.

Education procurement reached £47.4bn in 2024/25, the fourth-largest public sector budget.

Over the past 5 years, most of University of the West of England's contract awards have been in business services, IT services and software and information systems.

Relevant CPV codes

79600000 · Recruitment services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@university-of-the-west-of-england.gov
Commercial Director	+44 •••• ••••••	••••••••@university-of-the-west-of-england.gov
Procurement Manager	+44 •••• ••••••	••••••••@university-of-the-west-of-england.gov
Category Lead	+44 •••• ••••••	••••••••@university-of-the-west-of-england.gov
Senior Buyer	+44 •••• ••••••	••••••••@university-of-the-west-of-england.gov
Contracts Manager	+44 •••• ••••••	••••••••@university-of-the-west-of-england.gov