Bi-Borough Registrars Service Improvements
Details
- Published
- 12 October 2023
- Submission
- 3 April 2024
- Source
- uk:bravosolution
Tender description
Westminster Registration Service provides a wide range of statutory and discretionary services to residents as well as customers from all over the World. The service is looking to procure a new enhanced digital booking system, making use of modern technologies widely used in retail and e-commence businesses to provide an exceptional customer experience. The Service requires a booking solution must be easy to use, with a high degree of self service and control, drive bookings from initial enquiry. In addition, it needs to provide customer insight and business intelligence to ensure the service is more responsive, better able to plan future products and services, maintaining its reputation as a market leader.
Timeline
- Completed: Tender published12 October 2023Current notice
- Completed: Submission date3 April 2024
About the buyer
Westminster City Council is a London local authority that centralised procurement into a dedicated department in 2020. Tenders above a set threshold are advertised on the council's Jaggaer-built portal alongside Find a Tender. Lower-value contracts go through a streamlined request for quote process for smaller suppliers. Larger contracts run through open procedures, restricted tendering, or frameworks and dynamic markets. The council commissions adults' and children's services with the Royal Borough of Kensington and Chelsea under a bi-borough arrangement. A Contract Management Framework, refreshed in November 2023, governs awarded contracts.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Westminster City Council's contract awards have been in health and social work, architectural and engineering services and business services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@westminster-city-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@westminster-city-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@westminster-city-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@westminster-city-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@westminster-city-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@westminster-city-council.gov |
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