East of England Region Home Oxygen Service

Tender description

This contract award notice relates to a Home Oxygen Service. NHS Hertfordshire and West Essex Integrated Care Board (ICB) is the host commissioner on behalf of the five commissioning partner organisations across the East of England region. Hereafter all references to the Authority incorporates these organisations: NHS Hertfordshire and West Essex ICB, NHS Mid and South Essex ICB, NHS Suffolk and North East Essex ICB, NHS Norfolk and Waveney ICB, NHS Cambridgeshire and Peterborough ICB, and NHS Bedfordshire, Luton and Milton Keynes ICB. The Authority invited suitably qualified service providers to submit tenders for the provision of a Home Oxygen Service across the East of England Region. Lot 1: The Home Oxygen Service will comprise of the following components: (a) Responding to Home Oxygen Order Forms (HOOFs) for the Installation and Supply of Equipment, including identifying and providing the agreed equipment, facilities and services required to meet all the requirements set out in the contract and the Home Oxygen Service Specification. (b) The ongoing risk assessments and servicing of equipment. (c) The removal of Equipment for deducted patients E.g., upon request from a clinician (i.e., Relocation, safety incidents or deceased patients). (d) Proactively checking for deceased patients and remove from the billing reports. (e) Routinely recording electricity usage during risk assessment / servicing visits. Identifying and processing the re-imbursement of electricity costs. (f) Providing business management information as set out within the Contract. (g) Installation of equipment and the provision of consumables related to home oxygen supply to service users. (h) Provision of a portal which complies with the minimum requirements set out within the Portal Service Specification contained within the tender documents. (i) The service will be delivered 7 days a week to support patients being discharged from hospital during weekends and bank holidays and reduce the requirement for urgent 4-hour Home Oxygen Order Forms (HOOFs). Lot 1: The Home Oxygen Service will comprise of the following components: (a) Responding to Home Oxygen Order Forms (HOOFs) for the Installation and Supply of Equipment, including identifying and providing the agreed equipment, facilities and services required to meet all the requirements set out in the contract and the Home Oxygen Service Specification. (b) The ongoing risk assessments and servicing of equipment. (c) The removal of Equipment for deducted patients E.g., upon request from a clinician (i.e., Relocation, safety incidents or deceased patients). (d) Proactively checking for deceased patients and remove from the billing reports. (e) Routinely recording electricity usage during risk assessment / servicing visits. Identifying and processing the re-imbursement of electricity costs. (f) Providing business management information as set out within the Contract. (g) Installation of equipment and the provision of consumables related to home oxygen supply to service users. (h) Provision of a portal which complies with the minimum requirements set out within the Portal Service Specification contained within the tender documents. (i) The service will be delivered 7 days a week to support patients being discharged from hospital during weekends and bank holidays and reduce the requirement for urgent 4-hour Home Oxygen Order Forms (HOOFs).