Pulse Secure Virtual Traffic Manager Support 30/09/2023 - 29/09/2025
Details
- Buyer
- Cornwall Council
- Supplier(s)
- CDW Ltd
- Value
- £23,411
- Duration
- 2 years
- Published
- 27 September 2023
- Source
- uk:procontracts
Tender description
Renewal of support and licensing is required for the following device serial numbers: - MNT-STM-2000-L-1 S/N: 665564 - MNT-STM-2000-L-1 S/N: 665565 - MNT-STM-2000-L-1 S/N: 663874 - MNT-STM-2000-L-1 S/N: 665562 Of the two service support offerings (Gold or Platinum), we have historically and still require Gold Protection level, which provides the following: • 24x7x365 Global Support Centre assistance • Customer Support Portal access • Online knowledge base, technical documentation and support forum access • Software updates • Hardware replacement • Customer Enabled Escalation on the CSP • Maintenance Window Coverage • Support Notifications • In-depth Root Cause Analysis on demand • E-Learning access 24 months contract term is required.
Timeline
- Completed: Award date21 September 2023
- Completed: Award published27 September 2023Current notice
- Completed: Contract expiry date29 September 2025
About the buyer
Cornwall Council is a local authority with a central Commercial Services team that handles procurement and contract management.
A commercial pipeline sets out anticipated outsourcing by directorate over the next three to five years.
Over the past 5 years, most of Cornwall Council's contract awards have been in health and social work, education and training and software and information systems.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@cornwall-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@cornwall-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@cornwall-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@cornwall-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@cornwall-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@cornwall-council.gov |
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