Expired contract

Contact Centre Services for an EASS Helpline

Details

Value
£5,000,000
Duration
3 years
Topic
Call centre
Published
9 August 2023

Tender description

Contact centre services for the EASS Helpline.

Timeline

  1. Completed: Award date1 July 2022
  2. Completed: Award published9 August 2023
    Current notice
  3. Completed: Contract expiry date30 June 2025

About the buyer

The Government Commercial Agency (CCS) is the UK's central buying body, renamed from the Crown Commercial Service in April 2026. As CCS, it ran national buying agreements for public and non-profit bodies across the UK. Government departments and local authorities drew on it as a shared procurement route. Buyers reached suppliers through frameworks, dynamic purchasing systems, dynamic markets and catalogues. Suppliers paid a commission on sales rather than a fee to join.

Over the past 5 years, most of CCS's contract awards have been in business services, IT services and software and information systems.

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Decision makers

Connect with the people behind this procurement.

Contact nameJob titlePhone numberWork email
Head of Procurement+44 •••• ••••••
Commercial Director+44 •••• ••••••
Procurement Manager+44 •••• ••••••
Category Lead+44 •••• ••••••
Senior Buyer+44 •••• ••••••
Contracts Manager+44 •••• ••••••

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