Expired contract

Invitation to tender (ITT) Ofwat and Consumer Council for Water research on incidents

Details

Value
£150,000
Duration
2 years
Topic
Market research services
Published
1 August 2023

Tender description

deliver an important programme of research into the experiences of household customers when water and wastewater incidents take place. The 'what, when and how' of the contract will be dependent partly on when incidents take place and how to efficiently conduct meaningful research with customers who have experienced those incidents. The contract is for qualitative and/or quantitative research with people who have experienced water and/or wastewater incidents in their homes or gardens. We expect the research to take place fairly shortly after an incident has taken place - but with sufficient time allowed for the incident to be resolved and, if appropriate, compensation to have been provided.

Timeline

  1. Completed: Award date30 May 2023
  2. Completed: Award published1 August 2023
    Current notice
  3. Completed: Contract expiry date30 November 2024

About the buyer

Water Services Regulation Authority, known as Ofwat, is the economic regulator for the water and sewerage industry in England and Wales. A professional procurement function supports contract managers across the organisation with day-to-day purchasing decisions. Ofwat runs open competitions rather than working from a preferred supplier list, seeking quotations or full tenders for most purchases. Opportunities are advertised through the myTenders portal, with larger contracts also listed on Find a Tender. Contracts Finder carries the same notices, part of an effort to widen participation from small and medium-sized firms. Ofwat aims to pay all suppliers within 30 days of a valid invoice.

£434bn was the total UK public sector procurement spend in FY 2025/26.

Over the past 5 years, most of Ofwat's contract awards have been in business services, architectural and engineering services and IT services.

Relevant CPV codes

  • 79310000 · Market research services

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