CO0169 Contact Centre and Telephony Services
Details
- Buyer
- Essex County Council
- Supplier(s)
- WN CORPORATE SERVICES TRADING LIMITED
- Value
- £2,840,053
- Duration
- 5 years
- Topic
- Radio, television, communication, telecommunication and related equipment
- Published
- 24 May 2023
- Source
- uk:contracts_finder
Tender description
MS-certified, cloud-based, CCaaS (Contact Centre as a Service) solution for ECC's main contact centre (Contact Essex) and other contact centre instances.\r Inbound and outbound telephony calls via MS Teams (call charges).
Timeline
- Completed: Award date22 February 2023
- Completed: Award published24 May 2023Current notice
- Next: Contract expiry date21 February 2028in 16 months
About the buyer
Essex County Council is a local authority that procures through three in-house teams, Corporate, Place and People. Larger opportunities are advertised through Open, the council's own tendering and contract management platform. Smaller and lower-value contract notices instead appear on Find a Tender and Contracts Finder. The Place team commissions highways, waste, energy and transport work, including a dedicated Dynamic Purchasing System for bidders. Construction projects separately run through the Essex Construction Framework, a route for regional contractors. The People team commissions education, social care, adult support and public health services across the county.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Essex County Council's contract awards have been in IT services, construction work and business services.
Relevant CPV codes
- 32000000 · Radio, television, communication, telecommunication and related equipment
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@essex-county-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@essex-county-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@essex-county-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@essex-county-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@essex-county-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@essex-county-council.gov |
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