Provision of Contact Centre Services
Details
- Supplier(s)
- SERCO LIMITED
- Value
- £40,000,000
- Duration
- 2 years
- Topic
- Administration services
- Published
- 10 January 2023
- Source
- uk:contracts_finder
Tender description
To provide a range of contact centre services to support the Home Office customers with a range of services. This will be a second contact centre contract to support capacity planning during peak demand period for HMPO and support other Home Office departments.
Timeline
- Completed: Award date4 January 2023
- Completed: Award published10 January 2023Current notice
- Completed: Contract expiry date3 January 2025
About the buyer
The Government Commercial Agency (CCS) is the UK's central buying body, renamed from the Crown Commercial Service in April 2026. As CCS, it ran national buying agreements for public and non-profit bodies across the UK. Government departments and local authorities drew on it as a shared procurement route. Buyers reached suppliers through frameworks, dynamic purchasing systems, dynamic markets and catalogues. Suppliers paid a commission on sales rather than a fee to join.
Over the past 5 years, most of CCS's contract awards have been in business services, IT services and software and information systems.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@crown-commercial-service.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@crown-commercial-service.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@crown-commercial-service.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@crown-commercial-service.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@crown-commercial-service.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@crown-commercial-service.gov |
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