2023-033 Support for Review of Supplier Processes
Details
- Supplier(s)
- PricewaterhouseCoopers LLP
- Value
- £1,500,000
- Duration
- 10 months
- Topic
- Auditing services
- Published
- 25 April 2023
- Source
- uk:contracts_finder
Tender description
This work is to support Ofgem's review of a supplier's policies, processes and procedures and review a sample of individual customer interactions in order to support an ongoing investigation. The review will consider the extent to which the supplier's processes and procedures align with the required Standard Licence Conditions and whether those policies, processes and procedures have been complied with in practice. The review will also look at whether the supplier's interactions with customers complied with the Standard Licence Conditions.
Timeline
- Completed: Award date23 March 2023
- Completed: Award published25 April 2023Current notice
- Completed: Contract expiry date31 January 2024
About the buyer
Office of Gas and Electricity Markets (Ofgem) is Britain's energy regulator, a non-ministerial government department. Most goods and services are bought through Crown Commercial Service frameworks, chiefly its Energy and Economic Services and Advice agreement. Lots span gas and electricity engineering, distributed energy resources, and economic and financial advice.
Ofgem then runs a further competition or awards work directly to a supplier on the relevant lot.
Over the past 5 years, most of Ofgem's contract awards have been in business services, software and information systems, and IT services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@office-of-gas-and-electricity-markets-ofgem.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@office-of-gas-and-electricity-markets-ofgem.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@office-of-gas-and-electricity-markets-ofgem.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@office-of-gas-and-electricity-markets-ofgem.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@office-of-gas-and-electricity-markets-ofgem.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@office-of-gas-and-electricity-markets-ofgem.gov |
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