Isle of Wight Independent Health Complaints Advocacy Service
Details
- Supplier(s)
- Swan Advocacy Network
- Value
- £191,200
- Duration
- 5 years
- Topic
- Health services
- Published
- 1 March 2022
- Source
- uk:procontracts
Tender description
Isle of Wight Independent Health Complaints Advocacy Service The provider will deliver services that meet the legal requirements as described in the Health and Social Care Act 2012 and any current or future regulations. The service will support patients, service users, residents, their family, carer or representative with a complaint or grievance related to any aspect of healthcare, including complaints about poor treatment or service provided through health services in England. The Service will also support individual complaints when they concern health services, supporting the client through the appropriate complaints process(es). This may result in the supporting an individual through to the Local Government Ombudsman or Health Service Ombudsman. Keywords: Health, Complaints
Timeline
- Completed: Award published1 March 2022Current notice
- Completed: Award date1 April 2022
- Next: Contract expiry date31 March 2027in 6 months
About the buyer
Isle of Wight Council governs the island as a local authority, and advertises its tender opportunities through the South East Business Portal. Contracts Finder lists opportunities above a set value threshold, while larger contracts appear on the Find a Tender Service. Suppliers register free on ProContract, the system behind that portal, to receive notifications of new opportunities. The same portal carries opportunities from local authorities across the South East region. Public Contract Regulations 2015 govern the council's tender processes. Every business gets a fair and equal chance to compete for its contracts.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Isle of Wight Council's contract awards have been in software and information systems, IT services and construction work.
Relevant CPV codes
- 85100000 · Health services
- 85300000 · Social work and related services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@isle-of-wight-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@isle-of-wight-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@isle-of-wight-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@isle-of-wight-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@isle-of-wight-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@isle-of-wight-council.gov |
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