Service desk 2022-25
Details
- Supplier(s)
- XMA LIMITED
- Value
- £2,880,000
- Duration
- 5 years
- Topic
- Information technology services
- Published
- 14 December 2022
- Source
- uk:contracts_finder
Tender description
The National Audit Office (NAO) awarded a contract to XMA Ltd through Lots 3a, 3b, 3c and 3d of Crown Commercial Service's Technology Services 3 Framework (RM6100). The supplier provides an off-site service desk facility together with on-site staff based at the NAO's London and Newcastle offices. The contract commenced on 1 November 2022 and included a six-month implementation and transition period. The service went live in April 2023. The contract was awarded for an initial term of three years, expiring on 31 October 2025, with options to extend for up to two further periods of 12 months each, to a maximum end date of 31 October 2027. Update July 2024: Details of the available extension options and the framework used to award the contract were added. Update September 2025: The contract was extended. It was also clarified that, although the contract was signed in September 2022 and commenced on 1 November 2022, it included a six-month implementation period prior to the service going live in March 2023. The contract value was also varied by 50% of the original contract value of £960,000 (including VAT).
Timeline
- Completed: Award published14 December 2022Current notice
- Completed: Award date1 April 2023
- Next: Contract expiry date31 March 2028in 17 months
About the buyer
The National Audit Office scrutinises government spending on Parliament's behalf, and buys as a central body with its own Central Procurement Team. Purchases span professional services, technology, training, facilities management and office supplies bought to support its audit work. Procurement follows UK public procurement regulations alongside the office's own internal policies.
Over the past 5 years, most of the National Audit Office's contract awards have been in IT services, business services and software and information systems.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@national-audit-office.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@national-audit-office.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@national-audit-office.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@national-audit-office.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@national-audit-office.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@national-audit-office.gov |
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