Contact Centre Solution
Details
- Supplier(s)
- WN CORPORATE SERVICES TRADING LIMITED
- Value
- £924,000
- Duration
- 5 years
- Topic
- Desktop communications software package
- Published
- 13 December 2022
- Source
- uk:contracts_finder
Tender description
Contract for the implementation, software, support, maintenance, and training of a new cloud-based contact centre solution. The contract value is inclusive of the initial contract term (5 years), two optional 1-year extensions, and VAT. The value is an estimate as charges are dependent on user licences and call volumes. The notice value is being updated to reflect a contingency amount that was included at award for use of these services. This figure was missed off the original notice in error. The value for this notice is therefore being increased by c.£82k
Timeline
- Completed: Award date1 November 2022
- Completed: Award published13 December 2022Current notice
- Next: Contract expiry date31 October 2027in 12 months
About the buyer
The Pension Protection Fund protects members of defined benefit pension schemes across the UK, and buys as a central organisation. Public sector framework agreements are used where appropriate for goods and services. Contracts follow standard terms made up of an order form and core terms, with addendums covering information security, modern slavery and data protection. Nine specialist panels and frameworks support its assessment work, from legal to audit and actuarial services.
Over the past 5 years, most of the Pension Protection Fund's contract awards have been in IT services, business services and software and information systems.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@pension-protection-fund.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@pension-protection-fund.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@pension-protection-fund.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@pension-protection-fund.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@pension-protection-fund.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@pension-protection-fund.gov |
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