NCC837 – Contact Centre Phase 2
Details
- Supplier(s)
- MISSION LABS LIMITED
- Value
- £260,000
- Duration
- 2 years
- Published
- 1 February 2022
- Source
- uk:procontracts
Tender description
Under this additional contract the Supplier will provide professional services for the implementation of an Amazon Connect contact centre and related services, as well as contact centre software, and ongoing support for this solution. Phase 2 implementation: Design, build and configuration of Amazon Connect and SmartAgent for Northumberland Council’s Active Northumberland, Test & Trace & Revs & Bens Contact Centres. SmartAgent desktop software: Provision of omnichannel agent application for Northumberland Council’s Contact Centre(s). Technical support: Provision of technical support and managed service (Standard) for Northumberland Council’s Contact Centre(s).
Timeline
- Completed: Award date1 December 2021
- Completed: Award published1 February 2022Current notice
- Completed: Contract expiry date30 November 2023
About the buyer
Northumberland County Council delivers local government services across Northumberland and buys as a local authority through its procurement team. Tender opportunities are published through Open, the council's procurement system that replaced the North East Procurement Organisation portal. Suppliers register free of charge on Open before bidding for contracts. Open also carries procurement opportunities from regional local authorities across the North East. A public contracts register lists the council's live and awarded agreements for transparency. A Supplier Incentive Programme also lets registered suppliers opt into early payment on invoices.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Northumberland County Council's contract awards have been in construction work, software and information systems and architectural and engineering services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@northumberland-county-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@northumberland-county-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@northumberland-county-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@northumberland-county-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@northumberland-county-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@northumberland-county-council.gov |
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