Customer Service Centre Platform
Details
- Supplier(s)
- Vodafone Ltd
- Value
- £920,078.4
- Duration
- 3 years
- Topic
- Telecommunications system
- Published
- 26 July 2022
- Source
- uk:contracts_finder
Tender description
The authority is seeking a replacement supplier for the telephony solution for the Customer Service Centre in Swansea, Newcastle and, the operatives working remotely from home, including processing staff.
Timeline
- Completed: Award date3 June 2022
- Completed: Award published26 July 2022Current notice
- Completed: Contract expiry date5 July 2025
About the buyer
Driver and Vehicle Standards Agency operates as an executive agency of the Department for Transport, running driving tests and vehicle standards enforcement across Great Britain and Northern Ireland. A dedicated procurement team, based in Nottingham, runs the agency's sourcing activity. Crown Commercial Service framework agreements cover most established sourcing needs.
Over the past 5 years, most of Driver and Vehicle Standards Agency's contract awards have been in education and training, business services and IT services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@driver-and-vehicle-standards-agency.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@driver-and-vehicle-standards-agency.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@driver-and-vehicle-standards-agency.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@driver-and-vehicle-standards-agency.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@driver-and-vehicle-standards-agency.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@driver-and-vehicle-standards-agency.gov |
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