007734 - Customer and Debtor Automated Engagement Platform
Details
- Supplier(s)
- Voicescape Limited
- Value
- £249,000
- Duration
- 2 years
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 5 July 2022
- Source
- uk:contracts_finder
Tender description
Newcastle City Council (NCC) has a requirement for a Customer and Debtor Automated Engagement Platform, that utilises artificial intelligence and machine learning in order to successfully and efficiently contact customers and debtors with automated voice, text and email, with a primary focus of, but not exclusive to council tax. The successful tenderer will need to support Newcastle City Council with the use of behaviour science, drawing from their own knowledge and experience. This solution will enable NCC to engage and recover debt more efficiently and effectively, highlighting and reviewing successful and unsuccessful campaigns utilising behavioural science to refine and improve iteratively, with the ultimate-aim of increasing collection from 97%. NCC's detailed requirements are defined in full in the contract documents which can be found https://www.nepo.org/.
Timeline
- Completed: Award date1 July 2022
- Completed: Award published5 July 2022Current notice
- Completed: Contract expiry date4 July 2024
About the buyer
Newcastle City Council is the local authority for the city of Newcastle, and runs commissioning and procurement as a single service serving the whole council. Suppliers bidding for its contracts register free on the Open e-tendering platform. Competitive opportunities above the council's threshold are published on Open alongside those of the North East local authorities. Notices are also published on Find a Tender and Contracts Finder. A public register of the council's contracts sits on the North East Procurement Organisation portal. The NEPO Supplier Partnership Programme offers free bid-writing training to local organisations.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Newcastle City Council's contract awards have been in construction work, IT services and health and social work.
Relevant CPV codes
- 72000000 · IT services: consulting, software development, Internet and support
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@newcastle-city-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@newcastle-city-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@newcastle-city-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@newcastle-city-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@newcastle-city-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@newcastle-city-council.gov |
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