Council Tax, Benefits & Business Rates Services

Tender description

To enhance and modernize the Council Services administering the billing, collection and recovery of Council Tax from over 99,000 households and Business Rates from approximately 5,800 businesses. Including calculating discounts, exemptions, rate reliefs and Business Improvement District charges in accordance with legislation and Council policies. Determine applications for Housing Benefits, Discretionary Housing Payments and Council Tax Support from new claimants and administering and amending the claims of 12,200 existing claimants when their circumstance change or when reviews are required. Invoicing and recovery of Overpayments of Housing Benefit. Lot 1: Council Tax, Benefits & Business Rates Services Swindon Borough Council entered into a contract with Liberata UK Ltd for the administration of the Council tax service including collection and recovery of council tax. Under the existing contract, the supplier has to meet targets to collect debts for the current financial year and previous 3 financial years. Under the proposed modification, the Council and supplier intends to implement an incentive scheme to enable the collection of debts that are in excess of 3 years old. The modification would be in place from 1 September 2024 to 31 March 2026