Expired contract

T0278 Improving our freight customer service

Details

Value
£68,616.12
Duration
3 years
Topic
Research and development services and related consultancy services
Published
28 March 2022

Tender description

This project is being commissioned to provide insight into freight industry. The project will provide a benchmark and allow NH to measure insight and therefore better respond to performance results. The task will identify activities where there is limited detail and provide a clear indication of where NH should focus activities on. The project will fit into the wider freight programme of works particularly around Transport Focus's survey results and the outputs of the professional driver panel.

Timeline

  1. Completed: Award published28 March 2022
    Current notice
  2. Completed: Award date28 March 2022
  3. Completed: Contract expiry date31 May 2025

About the buyer

National Highways is the government company that plans, designs, builds, operates and maintains England's motorways and major A roads, and buys as a central government body. Most work reaches the market through framework contracts covering major schemes and routine maintenance. A social enterprise dynamic purchasing system also opens smaller contracts to voluntary and community organisations.

Over the past 5 years, most of National Highways Limited's contract awards have been in construction work, transport equipment and research and development.

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Decision makers

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