Awarded contract

NHSE440 - Invitation to Tender - Dental Call Handling Service - Lancashire & South Cumbria

Details

Supplier(s)
FCMS (NW) Ltd
Value
£2,889,000
Duration
5 years
Topic
Call centre
Published
18 March 2022

Tender description

North of England Commissioning Support (NECS) is a commissioning support service hosted by NHS England and is managing this procurement process for the provision of a Dental Call Handling Service across Lancashire and South Cumbria for NHS England and NHS Improvement - North West (Lancashire & South Cumbria) (the Contracting Authority).

Timeline

  1. Completed: Award published18 March 2022
    Current notice
  2. Completed: Award date1 April 2022
  3. Next: Contract expiry date31 March 2027in 6 months

About the buyer

NHS North of England Commissioning Support Unit, known as NECS, is a healthcare organisation that provides procurement and contracting services to NHS England and its regional teams. Healthcare services are commissioned under the Provider Selection Regime. The NECS Contracting Platform, created by the NHS for the NHS, supports each of those processes. A published procurement pipeline gives suppliers a forward look at larger planned projects, frameworks and call-offs. Recent procurements include specialist orthodontic services and healthcare for prisons across the North of England.

UK health spending has nearly quadrupled to £241.8bn in 2024/25, £20bn up on the year before. £140.6bn of that went to procurement, the biggest sector of UK public spending and the fastest-growing.

Over the past 5 years, most of NHS North of England Commissioning Support Unit's contract awards have been in health and social work, IT services and software and information systems.

Relevant CPV codes

  • 79512000 · Call centre

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Decision makers

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