Contact Centre Services
Details
- Supplier(s)
- Teleperformance Limited
- Value
- £50,600,000
- Duration
- 4 years
- Topic
- Customer services
- Published
- 11 March 2021
- Source
- uk:contracts_finder
Tender description
The provision of Customer Services via telephony and potentially other communication channels, in addition they may provide the following: •management of customer contact through social media channels, secure messaging and chatbots •ad-hoc administration work to support account processing •additional blended work to support contact and repayments processing •outbound calling •web chat
Timeline
- Completed: Award published11 March 2021Current notice
- Completed: Award date31 March 2021
- Completed: Contract expiry date30 March 2025
About the buyer
Student Loans Company administers loans and grants to students across the UK as a non-departmental public body sponsored by the Department for Education. The Commercial Services team runs procurement across the organisation. Framework agreements are the first route, particularly through Crown Commercial Service and Scottish Government procurement. Delivery partners have joined through a technology transformation procured by competitive tender.
A forward pipeline lists upcoming opportunities ahead of the largest contracts.
Over the past 5 years, most of Student Loans Company's contract awards have been in software and information systems, IT services and business services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@student-loans-company.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@student-loans-company.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@student-loans-company.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@student-loans-company.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@student-loans-company.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@student-loans-company.gov |
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