Provision of Automated Intelligent enabled Telephony and Searchbot Service
Details
- Supplier(s)
- INFORM COMMUNICATIONS LTD
- Value
- £195,504
- Duration
- 3 years
- Topic
- Interactive voice response software package
- Published
- 14 December 2020
- Source
- uk:contracts_finder
Tender description
The provision of an Automated Intelligent (A.I.) telephony and serachbot service for Hull City Council to continue to assist in reducing call volumes whilst ensuring that customers are directed to the information they need in the most efficient and direct possible route.
Timeline
- Completed: Award date4 November 2020
- Completed: Award published14 December 2020Current notice
- Completed: Contract expiry date3 November 2023
About the buyer
Kingston upon Hull City Council is the local authority for Hull, and its larger contracts are procured through a Corporate Procurement Team. Tenders above the quotation level are advertised on YORtender, the Yorkshire and Humber e-tendering portal, where registration is free. Higher-value notices go to Find a Tender through the Central Digital Platform, with Contracts Finder used for mid-value contracts. Council rules presume in favour of central purchasing arrangements and frameworks for regular repeat purchases. Procurement Category Managers publish pipeline notices of larger upcoming activity. Supplier support is delivered with YORprocure, YPO and the Government Commercial Agency.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Kingston upon Hull City Council's contract awards have been in construction work, architectural and engineering services and IT services.
Relevant CPV codes
- 48512000 · Interactive voice response software package
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@kingston-upon-hull-city-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@kingston-upon-hull-city-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@kingston-upon-hull-city-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@kingston-upon-hull-city-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@kingston-upon-hull-city-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@kingston-upon-hull-city-council.gov |
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