Contact Engagement Programme - Telephony Services - Voice Automation
Details
- Supplier(s)
- NUANCE COMMUNICATIONS Ireland Limited
- Value
- £19,008,915
- Duration
- 4 years
- Topic
- Interactive voice response software development services
- Published
- 27 November 2020
- Source
- uk:contracts_finder
Tender description
Provision of voice automation and voice biometrics services for HMRC's contact centre telephony platform.
Timeline
- Completed: Award date28 August 2020
- Completed: Award published27 November 2020Current notice
- Completed: Contract expiry date27 August 2024
About the buyer
HM Revenue & Customs (HMRC) is the UK's tax, payments and customs authority, and buys as a non-ministerial government department through its own Commercial Directorate. HMRC aims to trade with small and medium-sized businesses wherever feasible. Much of this procurement flows through Crown Commercial Service frameworks and dynamic markets.
Over the past 5 years, most of HMRC's contract awards have been in IT services, software and information systems and business services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov |
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