006460 – C-011465 Telephony Infrastructure and Software
Details
- Supplier(s)
- 4NET TECHNOLOGIES LTD
- Value
- £2,200,000
- Duration
- 5 years
- Topic
- Machinery for mining, quarrying, construction equipment
- Published
- 16 July 2019
- Source
- uk:procontracts
Tender description
Newcastle City Council and Your Homes Newcastle (YHN) are looking to modernise its current provision of telephony within the Contact Centre and back office. The solution must be scalable and capable of handling annually approximately 2,000,000 inbound contact centre calls, 900,000 corporate calls outgoing calls and support 130 colleagues. The solution must be future proof and capable of supporting agile and mobile working. The Council will consider a on-premise enterprise solution. This procurement exercise is a call off agreement from the CCS Network Services Framework (RM 1045) Lot 5.
Timeline
- Completed: Award published16 July 2019Current notice
- Completed: Award date1 October 2019
- Completed: Contract expiry date30 September 2024
About the buyer
Newcastle City Council is the local authority for the city of Newcastle, and runs commissioning and procurement as a single service serving the whole council.
The NEPO Supplier Partnership Programme offers free bid-writing training to local organisations.
Over the past 5 years, most of Newcastle City Council's contract awards have been in construction work, IT services and health and social work.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@newcastle-city-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@newcastle-city-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@newcastle-city-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@newcastle-city-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@newcastle-city-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@newcastle-city-council.gov |
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