Information technology services

Tender description

The Department for Work and Pensions has undertaken a procurement for the delivery of a debt management system and associated services to support DWP’s vision of being a centre of excellence and strategic partner for socially responsible, sustainable recovery of collections, and money owed to the UK Government. In order to achieve this vision, DWP Debt Management operations are transforming the way that they work. Underpinning this will be the modernisation of their business operation and their products and services including the debt management system. The contract will be delivered at locations situated within the United Kingdom. The DWP has purchased professional services, training, maintenance and support for software licences for the purposes of configuring a new debt management platform. The supplier will be expected to handle an increased volume of debtors and debts, with flexible, scalable, configurable functionality that as a minimum must include: — the ability to account for debt and recoveries, — workflow, — ability to integrate with multiple IT systems and to newly built or purchased ‘self-service’ functionality for citizens. This agreement also entitles DWP to purchase additional licences to compliment any increase in demand.