KMCIT-099 Service Management and User Portal
Details
- Buyer
- Kirklees Council
- Supplier(s)
- Alemba Ltd
- Value
- £114,205
- Duration
- 5 years
- Published
- 9 April 2019
- Source
- uk:procontracts
Tender description
Kirklees Council receive over 60,000 contacts 44% via self-service user portal and 56% telephone contacts. Separately to this our Server management auto generated issues from our Server management Software -System Centre Operations Manager (SCOM). Configuration items are managed externally via System Centre Configuration Manager but need to be accessible via the Service Manager software. Keywords: IT Services, Software development, internet & support
Timeline
- Completed: Award date1 April 2019
- Completed: Award published9 April 2019Current notice
- Completed: Contract expiry date31 March 2024
About the buyer
Kirklees Council is a West Yorkshire local authority with a corporate procurement team led by a Head of Procurement and Commissioning. Every tender is advertised on YORtender, the e-procurement portal used to run e-tenders and manage suppliers and contracts. Larger contracts also appear on Find a Tender through the Central Digital Platform. Service Directors hold the authority to commence and award procurements in their own directorates. Approved frameworks, dynamic purchasing systems and dynamic markets are permitted routes to market. The Head of Procurement keeps a list of approved central purchasing organisations, including YPO and the Crown Commercial Service.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Kirklees Council's contract awards have been in construction work, construction materials and health and social work.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@kirklees-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@kirklees-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@kirklees-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@kirklees-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@kirklees-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@kirklees-council.gov |
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