Repair and maintenance services of building installations

Tender description

A maximum 8-year bespoke form of Contract for a Managed Service Provider to provide management, ICT and infrastructure support to Wandle's DLO in delivering responsive repairs and void works. The Managed Service Provider will be directly responsible for delivering subcontracted works, fleet and associated services plus the supply of materials as part of its scope of service. Over the term of the Contract Wandle is keen to explore the possibility of extending the scope of the Managed Service to include (for example) planned works, cyclical works and estate services such as grounds maintenance and cleaning. Wandle followed a Competitive Dialogue procedure to appoint a suitably qualified and experienced service provider to enter into a Managed Service Agreement for the provision of management, ICT and infrastructure support to its in-house DLO, primarily for the delivery of responsive repairs and void works. As part of its role, the Managed Service Provider will be directly responsible for the procurement, management and delivery of suitable supply chain members for delivering sub-contracted works, fleet and associated services plus the provision of materials. The contract will be a bespoke form of contract which will run for a maximum term of 8 years and be subject to prescribed service targets. Over the term of the agreement, Wandle is keen to explore the possibility of extending the scope of the managed service to manage works and services such as planned works, cyclical works, cleaning and grounds maintenance.