Customer services
Details
- Buyer
- Tourism Ireland CLG
- Supplier(s)
- Metaverse ModSquad UK Ltd
- Value
- €5,140,000
- Duration
- 7 years
- Topic
- Customer services
- Published
- 17 November 2016
- Source
- TedNotices
Tender description
Tourism Ireland wishes to enter into a contract with a Supplier for the provision of Community Forum Management / Social Media Engagement / Contact Centre Services. The successful candidate must be capable of servicing, managing and engaging customers using a range of channels. The core services to be provided are Digital Community Engagement, Marketing Programme Development and Management, Centre Operations plus Collaboration and Communication. Currently, our key interaction points are the Ireland.com Community Forum, Facebook, Twitter, Google Plus, Instagram and inbound consumer email. This list is indicative but is not exhaustive. Tourism Ireland wishes to enter into a contract with a Supplier for the provision of Community Forum Management / Social Media Engagement / Contact Centre Services. The successful candidate must be capable of servicing, managing and engaging customers using a range of channels. The core services to be provided are Digital Community Engagement, Marketing Programme Development and Management, Centre Operations plus Collaboration and Communication. Currently, our key interaction points are the Ireland.com Community Forum, Facebook, Twitter, Google Plus, Instagram and inbound consumer email. This list is indicative but is not exhaustive.
Timeline
- Completed: Award date6 October 2016
- Completed: Award published17 November 2016Current notice
- Completed: Contract expiry date1 November 2023
About the buyer
Tourism Ireland CLG is the cross-border body that markets the island of Ireland overseas as a holiday destination. The 1998 Belfast Agreement created Tourism Ireland as one of six areas of North South cooperation. Many competitions use a two-stage restricted procedure, with a request to participate first. Contract awards can need the approval of the Tourism Ireland Board. Its sponsors include the North South Ministerial Council.
Some contracts are let through a dynamic purchasing system, with mini-competitions among qualified suppliers.
Over the past 5 years, most of Tourism Ireland CLG's contract awards have been in business services, IT services and office and computing equipment.
Relevant CPV codes
- 79342300 · Customer services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@tourism-ireland-clg.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@tourism-ireland-clg.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@tourism-ireland-clg.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@tourism-ireland-clg.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@tourism-ireland-clg.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@tourism-ireland-clg.gov |
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