Tenders & contracts relating to customer experience

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Customer experience tenders & contracts

  • Awarded

    Published 4 years ago

    Customer Focused Digital Diversion Routes

    price-tag-icon121,265.4 GBPtime-iconExpiry date: 31/08/2023

    Highways England is looking to award a contract for the provision of services to support the development of a diversion route toolkit and support the planning, monitoring and evaluation of on-road trials. These trials are part of Highways England's ongo...

  • Awarded

    Published a month ago

    Playhouse, Whitley Bay Operator

    time-iconExpiry date: 26/09/2040

    Award of a contract to programme performances and manage facilities at Playhouse, Whitley Bay for a 15 year period from the commencement of the contract. The Whitley Bay Playhouse is situated at Marine Avenue, Whitley Bay, Tyne and Wear. The Playhouse ...

  • Awarded

    Published a year ago

    Award of SSP - UAT Analyst

    The Scottish Government is delivering a flagship change programme to improve the performance and efficiency of how corporate shared services are provided to core Scottish Government and other public bodies in Scotland.With significant multi-year investmen...

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  • Awarded

    Published 5 months ago

    RBGKEW1378 - Market Research Framework

    price-tag-icon3,000,000 GBP

    The purpose of the Market Research Framework is to build beneficial longer-term relationships with a set of high quality, agile, cost-effective suppliers who will understand the RBG Kew brand in depth. The purpose of this Specification is to update our ...

  • Awarded

    Published 2 years ago

    NCC555 The Maltings Design Competition, Berwick-upn-Tweed

    price-tag-icon2,180,426.67 GBP

    The aim of this procurement process is for The Maltings to select a multi-disciplinary design team for the design of a new cultural venue for Berwick-upon-Tweed. The Maltings current Eastern Lane venue is no longer fit for purpose and the Maltings (Berwic...

  • Awarded

    Published 5 years ago

    Service Delivery Capability

    price-tag-icon1,500,000 GBP

    Summary of the work We are looking for service delivery capability to work alongside in-house teams and other suppliers. They will work with blended teams to deliver outcomes based on user needs. The contract will support capability gaps within the scope...

  • Awarded

    Published 4 years ago

    Support to generate feedback on the HMRC Charter and Professional Standards

    price-tag-icon106,280 GBPtime-iconExpiry date: 09/12/2021

    The work which will be undertaken by the Contractor has distinct strands of activity, addressing cultural challenges with embedding the Compliance Professional Standards and wider issues with our communications and products around quality and customer e...

  • Awarded

    Published 2 months ago

    Civica CX

    price-tag-icon124,800 GBPtime-iconExpiry date: 29/09/2027

    Civica CX contract Trading Standards

  • Awarded

    Published 3 years ago

    Consultancy for SecOps Modules inc. Vulnerability Response and Integration with Existing Platform

    price-tag-icon100,000 GBP

    Summary of the work Senior Delivery and Integration Lead ServiceNow for Vulnerability Response and GRC IRM. Working within a focussed internal, blended team, lead the end-to-end discovery, delivery and implementation of ServiceNow Vulnerability Response t...

  • Awarded

    Published 4 years ago

    Great Orme Tramway Development

    Conwy County Borough Council intended to procure a Lead Consultant and required a multi-disciplinary design team to complete the full design of the works.The team were to be engaged by the Lead Consultant and include but not limited to Architect, Civil an...

  • Awarded

    Published 24 days ago

    28084 - Teams Call Recording

    price-tag-icon5,953 GBPtime-iconExpiry date: 30/11/2025

    The Avaya contract is ending in December 2025. There are currently several teams using Avaya so Delt will investigate the move of selected teams and if possible migrate them to MS teams as part of the discovery piece. These teams have been engaged with ...

  • Awarded

    Published 3 years ago

    Technical Architecture Capability

    price-tag-icon3,000,000 GBP

    Summary of the work DfE CXDT are looking for a supplier who can provide Technical Architecture capabilities as part of agile, multi-disciplinary teams, working alongside our in-house and other supplier delivery teams, designing and building services that ...