Tenders & contracts relating to customer experience
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Published 8 days ago
Provision of Service Design Services including Project Management, Training, Advisory Services
950,000 EUR
Close date: 26/01/2026Dublin City Council is undertaking a comprehensive programme of organisational transformation aimed at enhancing service delivery and customer experience across its full range of services. As part of this effort, Dublin City Council is seeking professiona...
- Open
Published 16 days ago
BT408 - Customer Diagnostic (Westminster 2030 - Fit for the Future)
99,000 GBPClose date: 13/01/2026Westminster City Council is seeking competitive bids for the delivery of this Customer Diagnostic. This approach ensures value for money, transparency, and alignment with procurement best practice. Currently, customer contact is fragmented across multipl...
- Pre-tender
Published 23 days ago
GBR Online Retail - Market Engagement
Close date: 31/01/2026Background This preliminary market engagement exercise is being conducted by DfT Operator Limited (DFTO) on the basis described in this notice and in the accompanying documents. The Fares, Ticketing and Retail (FTR) Programme brings together teams from ac...
- Open
Published 16 days ago
Bus Franchising Contract Management System
680,000 GBPClose date: 12/01/2026Liverpool City Region Combined Authority (LCRCA) is preparing to implement bus franchising across the region, with the first franchised services scheduled to commence on 6 September 2026. As part of this transformation, LCRCA requires a robust, scalable a...
- Open
Published a month ago
Public Relations Support – 00536-CX
312,000 GBPClose date: 09/01/2026Stonewater is looking to appoint a supplier to fulfil our need for a public relations agency to support Stonewater and Mount Green in enhancing its public profile, building positive media relationships, and strengthening their reputation as trusted, custo...
- Open
Published a month ago
Public Affairs Support Services - 00535-CX
384,000 GBPClose date: 09/01/2026Stonewater is looking to appoint a supplier to fulfil our requirements for a public affairs agency to support Stonewater and Mount Green in enhancing its public profile, engaging key political (and other) stakeholders, and driving advocacy on critical hou...
- Open
Published 6 days ago
One Council Operating Model Transformation
5,000,000 GBPClose date: 19/01/2026Derbyshire County Council is seeking to enter into a strategic partnership with an external organisation to undertake the Design and Implementation of the Council's Operating Model Transformation Programme, to deliver a more efficient and effective Operat...
- Open
Published 6 days ago
CST273 One Council Operating Model Transformation
Close date: 19/01/2026Derbyshire County Council is seeking to enter into a strategic partnership with an external organisation to undertake the Design and Implementation of the Council's Operating Model Transformation Programme, to deliver a more efficient and effective Operat...
- Open
Published 2 years ago
Bus Driver Training
100,000,000 GBPClose date: 02/10/2033To provide qualified bus drivers within the West Yorkshire region. Lot 1: The Combined Authority is seeking to contract with one training provider to deliver the following: Stage 1. An awareness raising and myth busting campaign and training programme (...
- Open
Published 16 days ago
Commercial Waste Management Software System (WMS)
550,000 GBPClose date: 09/01/2026Nottingham City Council is seeking to procure a comprehensive, integrated Commercial Waste Management Software System to replace its existing legacy solution. The system will support the end-to-end delivery of the Council's Commercial Waste Service, inclu...
- Open
Published 16 days ago
Bus Franchising Contract Management System
680,000 GBPClose date: 12/01/2026Liverpool City Region Combined Authority (LCRCA) is preparing to implement bus franchising across the region, with the first franchised services scheduled to commence on 6th September 2026. As part of this transformation, LCRCA requires a robust, scalable...
- Open
Published a month ago
Tender for the provision of Civil Parking Enforcement Services DN25_26 728
33,420,466 GBPClose date: 05/01/2026Civil Parking Enforcement Services, the Council is seeking a Service Provider who can deliver a modern, responsive, and data-driven enforcement service that aligns with its strategic priorities, including: • Improving compliance and road safety • Supporti...
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