Tenders & contracts relating to customer experience
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Published a year ago
SE1181 Moving Communities
4,000,000 GBP
Close date: 25/11/2025• Data capture and KPI actualisation • Technology specialists • Academic research specialising in data validation, analytics and social value modelling • Customer experience and engagement • Market research • Quality and continuous improvement • New servi...
- Open
Published 14 days ago
Provision of Service Quality Regime (SQR) Inspection Services
1,300,000 GBPClose date: 03/11/2025XC Trains Limited (XC) operates passenger rail services over those routes listed within Appendix 2 of the ITP document. XC is a unique operation in that it runs from the Southwest in England to the North of Scotland and is the most extensive rail franchis...
- Pre-tender
Published a month ago
Supply of Freight Operating Company services to Great Western Rail for Passenger Diversions, Depot Strategy and Test Trains
16,000,000 GBPClose date: 07/11/2025First Greater Western Railway, trading as Great Western Railway (GWR), is issuing a Preliminary Market Engagement (PME) Notice to obtain market feedback in relation to an intended services for the provision of Freight Operating Company (FOC) Drivers, Pers...
- Open
Published 16 days ago
Provision of Service Quality Regime (SQR) System
360,000 GBPClose date: 03/11/2025XC Trains Limited (XC) operates passenger rail services over those routes listed within Appendix 2 of the ITP document. XC is a unique operation in that it runs from the Southwest in England to the North of Scotland and is the most extensive rail franchis...
- Pre-tender
Published 10 days ago
Contact Centre as a Service (CCaaS)
600,000 GBPClose date: 31/10/2025Hampshire and Isle of Wight Constabulary and Thames Valley Police (The Authority) are preparing a scope of requirements for the supply of a Contact Centre as a Service (CCaaS) platform to serve the needs of the Contact Management department that services ...
- Open
Published a month ago
The Provision of a Leisure Management System
1,000,000 GBPClose date: 27/10/2025The Council has a requirement to procure a modern, scalable, secure and accessible Leisure Management System (LMS) to support the delivery of leisure services across the County Borough. The system will be used by customers, staff, and administrators, and ...
- Open
Published 2 years ago
Adult Education Budget Allocations 2025
100,000,000 GBPClose date: 02/10/2033Adult Education training provision that is accessible to all West Yorkshire residents. These contracts will deliver training provision that responds to individuals as set out in the West Yorkshire AEB Funding and Performance Management Rules and will enco...
- Open
Published 24 days ago
Taff Telecoms Project 2025
60,000 GBPClose date: 28/11/2025Taff are seeking to upgrade its current telecoms solution to a more advanced solution as a strategic move that aligns with our goals of enhancing efficiency, improving customer experience, and driving down costs. Taff currently has a traditional IP telep...
- Pre-tender
Published a month ago
W202845 - RFI for benchmarking
Close date: 31/10/2025The NHS Business Services Authority (NHSBSA) is an Arm’s Length Body (ALB) of the Department of Health and Social Care (DHSC). We deliver a wide range of national services for the NHS, contractors, patients and the public. NHSBSA currently undertakes ben...
- Pre-tender
Published 14 days ago
Pre-market Engagement for the provision of Waste Service Technologies.
1 GBPClose date: 28/11/2025Denbighshire County Council (The Authority) are looking to engage with the market in relation to a comprehensive digital solution/s to support and enhance its waste management operations. The Authority is looking for solutions to include Customer Interact...
- Open
Published 5 years ago
EPoS systems (2025 - 2029)
1,800,000 GBPClose date: 05/12/2028This DPS establishment is to select qualified suppliers to provide EPoS systems which include Software, Hardware, Applications and associated services. The DPS has 4 lotsLot 1 Retail EPoS systemLot 2 Restaurant EPoS systemLot 3 Self-Serve EPoS system whic...
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