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Procurement activity

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• Awarded

  Published 6 months ago

  Award of Assyst ITSM Content Administrator

  Scottish Government25,350 GBPExpiry date: 10/12/2021

  1 x Assyst ITSM Content Administrator (B1-DDaT)

• Awarded

  Published 3 months ago

  Network Services Support

  Independent Inquiry into Child Sexual Abuse80,000 GBPExpiry date: 23/12/2021

  Support for network infrastructure from past internet router at each IO. Support predominantly to be delivered remotely, but onsite support may be required. Scope of the support excludes the internet connection and associated router providing it, but... Read more

• Awarded

  Published 6 months ago

  Award of 1 x Service Desk Analyst

  Scottish Government18,224 GBPExpiry date: 24/12/2021

  1 x Service Desk Analyst (9A4-DDaT)

• Awarded

  Published 6 months ago

  Award of IT Support Analyst's x 4

  Scottish Government55,731 GBPExpiry date: 24/12/2021

  4 x IT Service Desk Analyst's (A4-DDaT)

• Awarded

  Published 10 months ago

  FreshService ITSM Service Desk

  Lincolnshire County Council66,000 GBPExpiry date: 15/01/2022

  FreshService ITSM Service Desk for Agresso & Mosaic.

• Awarded

  Published 8 months ago

  Variation to Contract - ITSM Service desk Tool

  Competition and Markets Authority15,800 GBPExpiry date: 11/02/2022

  Variation - option within the contract to extend by 12 months. The CMA wishes to engage with a single supplier to work with and deliver step changes in our current IT Service Management model. This particular element is to implement a best in class ITSM ... Read more

• Awarded

  Published 6 months ago

  (NU/1589 - 22) Digital Support for VOICE at NICA (National Innovation Centre for Ageing)

  Newcastle University48,600 GBPExpiry date: 26/02/2022

  VOICE was established by Newcastle University to capture the vast experience and mental capital of the public. The digital platform was launched in Autumn 2016, and has revolutionised the ways in which members of the public can contribute their experience... Read more

• Awarded

  Published 9 months ago

  Jira Service Desk

  Department of Health and Social Care12,769 GBPExpiry date: 08/03/2022

  Jira Licencing

• Awarded

  Published 4 months ago

  Ivanti Support Renewal

  Maritime and Coastguard Agency18,803 GBPExpiry date: 30/03/2022

  HEAT is used by the IT Service Desk to log, monitor and manage the workflow of the IT support calls logged by the business in support of staff across all areas of the Agency. It is also the sole tool used to manage our hardware assets and for the producti... Read more

• Awarded

  Published 7 months ago

  National Hosted IT Services, Telephony and Network Infrastructure Services and Service Desk and Network Infrastructure Services

  NHS Property Services Ltd159,729 GBPExpiry date: 31/03/2022

  National Hosted IT Services • Telephony and Network Infrastructure Service (Aldershot Centre for Health) • Service Desk & Network Infrastructure Services (Omega House Staff, Aldershot Centre for Health, Oakley Road)

• Awarded

  Published 3 months ago

  IT Service Management Services 2

  Student Loans Company990,000 GBPExpiry date: 31/03/2022

  The contract will provide services to support ITIL Service Management services. This includes: - • Providing Servicedesk \ Service Desk functions following ITIL best practices • Performing IT troubleshooting covering Hardware, Operating Systems and Appl... Read more

• Awarded

  Published 6 months ago

  Cherwell Support

  NHS Digital145,505 GBPExpiry date: 31/03/2022

  Renewal of the support and maintenance contract for NHS Digital's Cherwell IT service desk tool. Call-off contract from Technology Products framework (RM6068).

• Awarded

  Published 2 months ago

  Award of IT Service Desk Analyst

  Scottish Government23,543 GBPExpiry date: 02/04/2022

  1 x IT Service Desk Analyst (A4-DDaT)

• Awarded

  Published 7 months ago

  Service Desk Out Of Hours Support Service

  Genomics England49,000 GBPExpiry date: 18/04/2022

  Provision of an out of hours support service for Genomics England's in-house service desk

• Awarded

  Published 8 months ago

  Support service for HRA private cloud in CHDC

  Department of Health and Social Care90,622 GBPExpiry date: 21/04/2022

  Provision of support services at the Ark data Centres to include: Access to Vysiion's 24*7 service desk, Annual IT Health Check, Vulnerability Scanning, DR Service, Renewal of the Annual Software Service Licences and renewal the Annual Hardware Support ... Read more

• Awarded

  Published 4 months ago

  Korbyt wallboard subscription

  Maritime and Coastguard Agency13,050 GBPExpiry date: 30/04/2022

  The subscription enables call centres to display information on telephone handling and key services. The service requires renewal and as a key tool for tracking service standards of the 24/7IT service desk.

• Awarded

  Published 29 days ago

  Award of Interim IT Staff Services Framework - IT Service Desk Analyst

  Social Security Scotland62,097 GBPExpiry date: 23/05/2022

  3 x IT Service Desk Analyst

• Awarded

  Published 4 months ago

  Provision of Jira: Cloud, Access and Confluence subscriptions

  Medicines and Healthcare products Regulatory Agency53,558 GBPExpiry date: 13/07/2022

  The provision of Jira Service Desk, Access, Cloud & Confluence Subscriptions (including consultancy services and training)

• Awarded

  Published 4 months ago

  ITSM Including live chat

  Clarion Housing Group132,120 GBPExpiry date: 25/07/2022

  ITSM Toolset

• Awarded

  Published 22 days ago

  NORMAN Out of Hours IT Service Desk

  UNIVERSITY OF WOLVERHAMPTON ENTERPRISE LIMITED28,500 GBPExpiry date: 31/07/2022

  Out of Hours IT Service Desk services

• Awarded

  Published 4 months ago

  Provision of T&T- ITSM Level 1 Support (Service Desk) services

  Department of Health and Social Care4,000,000 GBPExpiry date: 01/08/2022

  Provision of Requirement 1 - The Provision of Service Desk IT Support and Service Desk Agents (SDAs) for Test and Trace Service Desk on a 24-hour x 365 day basis.

• Awarded

  Published 5 months ago

  Zoho Corp BV (NEAS0038)

  North East Ambulance Service NHS Foundation Trust9,886 GBPExpiry date: 02/09/2022

  46239.31M - ManageEngine Service Desk Plus Enterprise Edition for 46 Technicians (unlimited nodes) NEAS Service lead: Kevin Holmes / S Pratt Registered to : North East Ambulance Service NHS Foundation Trust Company Name : North East Ambulance Servic... Read more

• Awarded

  Published 6 months ago

  ServiceNow ITSM Tool Licenses and Professional Integration Hub

  Department for Environment, Food and Rural Affairs (DEFRA)321,122 GBPExpiry date: 06/11/2022

  Contract awarded for additional licenses and integration hub

• Awarded

  Published 8 days ago

  DDaT21481 Service Desk Management Solution

  UK Shared Business Services Ltd14,211 GBPExpiry date: 29/11/2022

  ***Please note this is an award notice, not a call for competition*** UK Research and Innovation had a requirement for a Service Desk Management Solution Software Package. This has been sourced via a single quote with justification.... Read more

• Awarded

  Published 5 months ago

  Delivery Partner for the FCDO's Future Service Management (FSM) Programme

  Foreign, Commonwealth and Development Office2,986,406 GBPExpiry date: 01/01/2023

  This contract is being tendered via CCS's Digital Outcomes and Specialists framework agreement (DOS), RM1043.7. https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/14626 Summary of the Work Define the Oper... Read more

• Awarded

  Published 28 days ago

  Shift Pattern Software Solution

  Maritime and Coastguard Agency320,587 GBPExpiry date: 31/03/2023

  The MCA have an enduring need to develop and publish non-routine work schedules to support 24/7 working in HMCG and I&T, together with 7 day rostering for DMSS Surveyors. The support agreement for Maritime Operations (MarOps) and surveyors capability laps... Read more

• Awarded

  Published 6 months ago

  Provision of IT Service Management Solution for the Information Commissioners Office

  Information Commissioner's Office95,000 GBPExpiry date: 10/05/2023

  Provision of HaloITSM, a fully ITIL aligned service desk solution.

• Awarded

  Published 6 months ago

  ServiceNow Implementation Partner

  NHS Digital10,000,000 GBPExpiry date: 06/06/2023

  Contract for a strategic implementation partner for NHS Digital's ServiceNow IT service desk tool. Call-off contract from Technology Services 2 framework (RM3804)

• Awarded

  Published 4 months ago

  ITSM Replacement

  Essex County Fire and Rescue Service72,600 GBPExpiry date: 13/06/2023

  ITSM SAAS Solution contract awarded through G-Cloud

• Awarded

  Published 5 months ago

  Provision of service desk software

  Lichfield District Council78,651 GBPExpiry date: 21/06/2023

  LDC-080 Provision of service desk software

• Awarded

  Published 5 months ago

  IT Service Management System (Cloud Hosted)

  Cambridgeshire County Council177,826 GBPExpiry date: 29/06/2023

  Cloud Hosted IT Service Desk Solution Licence and Support joint award with Peterborough City Council awarded via G-Cloud 12 Lot 2: Cloud software\r \r Peterborough City Council where the procurement lead with the final contract costs spit\r CCC 60% \r ... Read more

• Awarded

  Published 4 months ago

  2021-083 Ivanti Service Manager

  Ofgem89,856 GBPExpiry date: 30/06/2023

  The Services to be provided by the Supplier under G-cloud framework Lot 2 - Cloud Services are listed below: Ivanti Service Manager - Service Desk SaaS Fixed (Named) Analyst Cloud Subscription Ivanti Service Manager - SaaS BI Reporting Server Cloud Subs... Read more

• Awarded

  Published 4 months ago

  Managed Services ITSM/Development/PSO

  Department for Business Energy and Industrial Strategy (BEIS)126,440 GBPExpiry date: 18/07/2023

  Specialist services for a Project Support Officer - Help to Grow project under BEIS Digital and Software Developer - Better Information Architecture project under KIM.

• Awarded

  Published 4 months ago

  Cirrus Service Desk

  Department for Business Energy and Industrial Strategy (BEIS)1,213,715 GBPExpiry date: 31/07/2023

  First-line IT support service via telephone, portal and chat for Cirrus End User Compute users with tickets handled through a BEIS IT Service Management tool. Service also includes Major Incident Management coordination service.... Read more

• Awarded

  Published 11 months ago

  Provision of IT Managed Services

  Red Kite Community Housing Ltd3,400,000 GBPExpiry date: 04/08/2023

  Red Kite's IT infrastructure currently comprises hardware principally co-located in their current MSP's datacentre, with some on-site at Red Kite's Head Office in High Wycombe. Red Kite also has dedicated communications line to the current MSP's primary a... Read more

• Awarded

  Published 5 months ago

  IT Service Management System (Cloud Hosted)

  Peterborough City Council64,632 GBPExpiry date: 29/09/2023

  Cloud Hosted IT Service Desk Solution Licence and Support

• Awarded

  Published a month ago

  EODS Service Desk

  Department for Environment, Food and Rural Affairs (DEFRA)912,000 GBPExpiry date: 30/09/2023

  EODS Third Line Support Desk

• Awarded

  Published 8 days ago

  Managed learning services

  NHS England18,000,000 GBPExpiry date: 03/11/2023

  The Supplier shall provide a free to access secure web based public learning portal, hosting a catalogue of courses in a broad range of subject areas, which are regularly refreshed, can be used either off the shelf or customised and either sourced in-hous... Read more

• Awarded

  Published 11 months ago

  NCG201006RFQ - Service Desk Solution **AWARD**

  NCG Corporation195,000 GBPExpiry date: 04/11/2023

  NCG contracted with Softact for supply of a service desk solution via KCS framework SOFTWARE PRODUCTS & ASSOCIATED SERVICES 2 Y20011

• Awarded

  Published 20 days ago

  Renewal of Existing Service Now ITSM Pro Licences

  Bath and North East Somerset Council223,313 GBPExpiry date: 09/11/2023

  Renewal of Existing Service Now ITSM Pro Licences

• Awarded

  Published 20 days ago

  Service Desk Solution to enable the management of IT related incidents for the Buyer's staff.

  SOCIAL WORK ENGLAND42,000 GBPExpiry date: 11/11/2023

  Social Work England are seeking a supplier for the provision of a Service Desk Solution to enable the management of IT related incidents for the Buyer's staff.

• Awarded

  Published 23 days ago

  Provision of Service Now

  Department for Transport2,151,974 GBPExpiry date: 29/12/2023

  ITSM Professional ITBM Standard Business Stakeholder Dedicated Environment - Europe Data Centre Additional Non-Product Instance

• Awarded

  Published 9 months ago

  7F-2020-0418 Renewal of ARC Support Service for Norfolk & Suffolk Constabularies

  Norfolk Constabulary and Suffolk Constabulary Procurement Unit22,250 GBPExpiry date: 21/02/2024

  Renewal of ARC support service used by Service Desk. Procured via mini competition on CCS Network Services 2 framework

• Awarded

  Published 8 months ago

  Sunrise ITSM Annual Fee year 3 of 3

  Midlands and Lancashire Commissioning Support Unit111,496 GBPExpiry date: 31/03/2024

  Sunrise Service Desk Renewal

• Awarded

  Published 6 months ago

  Provision of End User Computing devices and a fully managed service desk

  Department for Transport5,000,000 GBPExpiry date: 16/05/2024

  Contract Award Notice

• Awarded

  Published 7 months ago

  Not provided

  The City of Liverpool College68,893 GBPExpiry date: 26/05/2024

  Service desk software provision for The City of Liverpool College as urgent requirement

• Awarded

  Published 6 months ago

  Manage Engine Service Desk Plus Licenses

  NHS Property Services Ltd62,488 GBPExpiry date: 25/06/2024

  Manage Engine Service Desk Plus Licenses

• Awarded

  Published 2 months ago

  LBR Service NOW Procurement and Implementation

  London Borough of Redbridge445,000 GBPExpiry date: 12/08/2024

  LBR Service NOW Procurement and Implementation (ITSM)

• Awarded

  Published 4 months ago

  ITSM MINI COMPETITION

  West Mercia PoliceExpiry date: 24/08/2024

  5 year life cost

• Awarded

  Published 2 months ago

  Mini Competition For ITSM VIA SBS/18/NH/WAR/9333 - LOT 2

  West Mercia Police Authority352,611 GBPExpiry date: 24/08/2024

  3 year contract to build and deploy an ITSM (Information Technology Service Management) and ITOM (Information Technology Operations Management) which provides discovery/monitoring as a Cloud Saas (software as a service)