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Procurement activity

  • Awarded

    Published 6 months ago

    Award of Assyst ITSM Content Administrator

    bank-iconScottish Governmentprice-tag-icon25,350 GBPtime-iconExpiry date: 10/12/2021

    1 x Assyst ITSM Content Administrator (B1-DDaT)

  • Awarded

    Published 3 months ago

    Network Services Support

    bank-iconIndependent Inquiry into Child Sexual Abuseprice-tag-icon80,000 GBPtime-iconExpiry date: 23/12/2021

    Support for network infrastructure from past internet router at each IO. Support predominantly to be delivered remotely, but onsite support may be required. Scope of the support excludes the internet connection and associated router providing it, but...

  • Awarded

    Published 6 months ago

    Award of 1 x Service Desk Analyst

    bank-iconScottish Governmentprice-tag-icon18,224 GBPtime-iconExpiry date: 24/12/2021

    1 x Service Desk Analyst (9A4-DDaT)

  • Awarded

    Published 6 months ago

    Award of IT Support Analyst's x 4

    bank-iconScottish Governmentprice-tag-icon55,731 GBPtime-iconExpiry date: 24/12/2021

    4 x IT Service Desk Analyst's (A4-DDaT)

  • Awarded

    Published 10 months ago

    FreshService ITSM Service Desk

    bank-iconLincolnshire County Councilprice-tag-icon66,000 GBPtime-iconExpiry date: 15/01/2022

    FreshService ITSM Service Desk for Agresso & Mosaic.

  • Awarded

    Published 8 months ago

    Variation to Contract - ITSM Service desk Tool

    bank-iconCompetition and Markets Authorityprice-tag-icon15,800 GBPtime-iconExpiry date: 11/02/2022

    Variation - option within the contract to extend by 12 months. The CMA wishes to engage with a single supplier to work with and deliver step changes in our current IT Service Management model. This particular element is to implement a best in class ITSM ...

  • Awarded

    Published 6 months ago

    (NU/1589 - 22) Digital Support for VOICE at NICA (National Innovation Centre for Ageing)

    bank-iconNewcastle Universityprice-tag-icon48,600 GBPtime-iconExpiry date: 26/02/2022

    VOICE was established by Newcastle University to capture the vast experience and mental capital of the public. The digital platform was launched in Autumn 2016, and has revolutionised the ways in which members of the public can contribute their experience...

  • Awarded

    Published 9 months ago

    Jira Service Desk

    bank-iconDepartment of Health and Social Careprice-tag-icon12,769 GBPtime-iconExpiry date: 08/03/2022

    Jira Licencing

  • Awarded

    Published 4 months ago

    Ivanti Support Renewal

    bank-iconMaritime and Coastguard Agencyprice-tag-icon18,803 GBPtime-iconExpiry date: 30/03/2022

    HEAT is used by the IT Service Desk to log, monitor and manage the workflow of the IT support calls logged by the business in support of staff across all areas of the Agency. It is also the sole tool used to manage our hardware assets and for the producti...

  • Awarded

    Published 7 months ago

    National Hosted IT Services, Telephony and Network Infrastructure Services and Service Desk and Network Infrastructure Services

    bank-iconNHS Property Services Ltdprice-tag-icon159,729 GBPtime-iconExpiry date: 31/03/2022

    National Hosted IT Services • Telephony and Network Infrastructure Service (Aldershot Centre for Health) • Service Desk & Network Infrastructure Services (Omega House Staff, Aldershot Centre for Health, Oakley Road)

  • Awarded

    Published 3 months ago

    IT Service Management Services 2

    bank-iconStudent Loans Companyprice-tag-icon990,000 GBPtime-iconExpiry date: 31/03/2022

    The contract will provide services to support ITIL Service Management services. This includes: - • Providing Servicedesk \ Service Desk functions following ITIL best practices • Performing IT troubleshooting covering Hardware, Operating Systems and Appl...

  • Awarded

    Published 6 months ago

    Cherwell Support

    bank-iconNHS Digitalprice-tag-icon145,505 GBPtime-iconExpiry date: 31/03/2022

    Renewal of the support and maintenance contract for NHS Digital's Cherwell IT service desk tool. Call-off contract from Technology Products framework (RM6068).

  • Awarded

    Published 2 months ago

    Award of IT Service Desk Analyst

    bank-iconScottish Governmentprice-tag-icon23,543 GBPtime-iconExpiry date: 02/04/2022

    1 x IT Service Desk Analyst (A4-DDaT)

  • Awarded

    Published 7 months ago

    Service Desk Out Of Hours Support Service

    bank-iconGenomics Englandprice-tag-icon49,000 GBPtime-iconExpiry date: 18/04/2022

    Provision of an out of hours support service for Genomics England's in-house service desk

  • Awarded

    Published 8 months ago

    Support service for HRA private cloud in CHDC

    bank-iconDepartment of Health and Social Careprice-tag-icon90,622 GBPtime-iconExpiry date: 21/04/2022

    Provision of support services at the Ark data Centres to include: Access to Vysiion's 24*7 service desk, Annual IT Health Check, Vulnerability Scanning, DR Service, Renewal of the Annual Software Service Licences and renewal the Annual Hardware Support ...

  • Awarded

    Published 4 months ago

    Korbyt wallboard subscription

    bank-iconMaritime and Coastguard Agencyprice-tag-icon13,050 GBPtime-iconExpiry date: 30/04/2022

    The subscription enables call centres to display information on telephone handling and key services. The service requires renewal and as a key tool for tracking service standards of the 24/7IT service desk.

  • Awarded

    Published 29 days ago

    Award of Interim IT Staff Services Framework - IT Service Desk Analyst

    bank-iconSocial Security Scotlandprice-tag-icon62,097 GBPtime-iconExpiry date: 23/05/2022

    3 x IT Service Desk Analyst

  • Awarded

    Published 4 months ago

    Provision of Jira: Cloud, Access and Confluence subscriptions

    bank-iconMedicines and Healthcare products Regulatory Agencyprice-tag-icon53,558 GBPtime-iconExpiry date: 13/07/2022

    The provision of Jira Service Desk, Access, Cloud & Confluence Subscriptions (including consultancy services and training)

  • Awarded

    Published 4 months ago

    ITSM Including live chat

    bank-iconClarion Housing Groupprice-tag-icon132,120 GBPtime-iconExpiry date: 25/07/2022

    ITSM Toolset

  • Awarded

    Published 22 days ago

    NORMAN Out of Hours IT Service Desk

    bank-iconUNIVERSITY OF WOLVERHAMPTON ENTERPRISE LIMITEDprice-tag-icon28,500 GBPtime-iconExpiry date: 31/07/2022

    Out of Hours IT Service Desk services

  • Awarded

    Published 4 months ago

    Provision of T&T- ITSM Level 1 Support (Service Desk) services

    bank-iconDepartment of Health and Social Careprice-tag-icon4,000,000 GBPtime-iconExpiry date: 01/08/2022

    Provision of Requirement 1 - The Provision of Service Desk IT Support and Service Desk Agents (SDAs) for Test and Trace Service Desk on a 24-hour x 365 day basis.

  • Awarded

    Published 5 months ago

    Zoho Corp BV (NEAS0038)

    bank-iconNorth East Ambulance Service NHS Foundation Trustprice-tag-icon9,886 GBPtime-iconExpiry date: 02/09/2022

    46239.31M - ManageEngine Service Desk Plus Enterprise Edition for 46 Technicians (unlimited nodes) NEAS Service lead: Kevin Holmes / S Pratt Registered to : North East Ambulance Service NHS Foundation Trust Company Name : North East Ambulance Servic...

  • Awarded

    Published 6 months ago

    ServiceNow ITSM Tool Licenses and Professional Integration Hub

    bank-iconDepartment for Environment, Food and Rural Affairs (DEFRA)price-tag-icon321,122 GBPtime-iconExpiry date: 06/11/2022

    Contract awarded for additional licenses and integration hub

  • Awarded

    Published 8 days ago

    DDaT21481 Service Desk Management Solution

    bank-iconUK Shared Business Services Ltdprice-tag-icon14,211 GBPtime-iconExpiry date: 29/11/2022

    ***Please note this is an award notice, not a call for competition*** UK Research and Innovation had a requirement for a Service Desk Management Solution Software Package. This has been sourced via a single quote with justification....

  • Awarded

    Published 5 months ago

    Delivery Partner for the FCDO's Future Service Management (FSM) Programme

    bank-iconForeign, Commonwealth and Development Officeprice-tag-icon2,986,406 GBPtime-iconExpiry date: 01/01/2023

    This contract is being tendered via CCS's Digital Outcomes and Specialists framework agreement (DOS), RM1043.7. https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/14626 Summary of the Work Define the Oper...

  • Awarded

    Published 28 days ago

    Shift Pattern Software Solution

    bank-iconMaritime and Coastguard Agencyprice-tag-icon320,587 GBPtime-iconExpiry date: 31/03/2023

    The MCA have an enduring need to develop and publish non-routine work schedules to support 24/7 working in HMCG and I&T, together with 7 day rostering for DMSS Surveyors. The support agreement for Maritime Operations (MarOps) and surveyors capability laps...

  • Awarded

    Published 6 months ago

    Provision of IT Service Management Solution for the Information Commissioners Office

    bank-iconInformation Commissioner's Officeprice-tag-icon95,000 GBPtime-iconExpiry date: 10/05/2023

    Provision of HaloITSM, a fully ITIL aligned service desk solution.

  • Awarded

    Published 6 months ago

    ServiceNow Implementation Partner

    bank-iconNHS Digitalprice-tag-icon10,000,000 GBPtime-iconExpiry date: 06/06/2023

    Contract for a strategic implementation partner for NHS Digital's ServiceNow IT service desk tool. Call-off contract from Technology Services 2 framework (RM3804)

  • Awarded

    Published 4 months ago

    ITSM Replacement

    bank-iconEssex County Fire and Rescue Serviceprice-tag-icon72,600 GBPtime-iconExpiry date: 13/06/2023

    ITSM SAAS Solution contract awarded through G-Cloud

  • Awarded

    Published 5 months ago

    Provision of service desk software

    bank-iconLichfield District Councilprice-tag-icon78,651 GBPtime-iconExpiry date: 21/06/2023

    LDC-080 Provision of service desk software

  • Awarded

    Published 5 months ago

    IT Service Management System (Cloud Hosted)

    bank-iconCambridgeshire County Councilprice-tag-icon177,826 GBPtime-iconExpiry date: 29/06/2023

    Cloud Hosted IT Service Desk Solution Licence and Support joint award with Peterborough City Council awarded via G-Cloud 12 Lot 2: Cloud software\r \r Peterborough City Council where the procurement lead with the final contract costs spit\r CCC 60% \r ...

  • Awarded

    Published 4 months ago

    2021-083 Ivanti Service Manager

    bank-iconOfgemprice-tag-icon89,856 GBPtime-iconExpiry date: 30/06/2023

    The Services to be provided by the Supplier under G-cloud framework Lot 2 - Cloud Services are listed below: Ivanti Service Manager - Service Desk SaaS Fixed (Named) Analyst Cloud Subscription Ivanti Service Manager - SaaS BI Reporting Server Cloud Subs...

  • Awarded

    Published 4 months ago

    Managed Services ITSM/Development/PSO

    bank-iconDepartment for Business Energy and Industrial Strategy (BEIS)price-tag-icon126,440 GBPtime-iconExpiry date: 18/07/2023

    Specialist services for a Project Support Officer - Help to Grow project under BEIS Digital and Software Developer - Better Information Architecture project under KIM.

  • Awarded

    Published 4 months ago

    Cirrus Service Desk

    bank-iconDepartment for Business Energy and Industrial Strategy (BEIS)price-tag-icon1,213,715 GBPtime-iconExpiry date: 31/07/2023

    First-line IT support service via telephone, portal and chat for Cirrus End User Compute users with tickets handled through a BEIS IT Service Management tool. Service also includes Major Incident Management coordination service....

  • Awarded

    Published 11 months ago

    Provision of IT Managed Services

    bank-iconRed Kite Community Housing Ltdprice-tag-icon3,400,000 GBPtime-iconExpiry date: 04/08/2023

    Red Kite's IT infrastructure currently comprises hardware principally co-located in their current MSP's datacentre, with some on-site at Red Kite's Head Office in High Wycombe. Red Kite also has dedicated communications line to the current MSP's primary a...

  • Awarded

    Published 5 months ago

    IT Service Management System (Cloud Hosted)

    bank-iconPeterborough City Councilprice-tag-icon64,632 GBPtime-iconExpiry date: 29/09/2023

    Cloud Hosted IT Service Desk Solution Licence and Support

  • Awarded

    Published a month ago

    EODS Service Desk

    bank-iconDepartment for Environment, Food and Rural Affairs (DEFRA)price-tag-icon912,000 GBPtime-iconExpiry date: 30/09/2023

    EODS Third Line Support Desk

  • Awarded

    Published 8 days ago

    Managed learning services

    bank-iconNHS Englandprice-tag-icon18,000,000 GBPtime-iconExpiry date: 03/11/2023

    The Supplier shall provide a free to access secure web based public learning portal, hosting a catalogue of courses in a broad range of subject areas, which are regularly refreshed, can be used either off the shelf or customised and either sourced in-hous...

  • Awarded

    Published 11 months ago

    NCG201006RFQ - Service Desk Solution **AWARD**

    bank-iconNCG Corporationprice-tag-icon195,000 GBPtime-iconExpiry date: 04/11/2023

    NCG contracted with Softact for supply of a service desk solution via KCS framework SOFTWARE PRODUCTS & ASSOCIATED SERVICES 2 Y20011

  • Awarded

    Published 20 days ago

    Renewal of Existing Service Now ITSM Pro Licences

    bank-iconBath and North East Somerset Councilprice-tag-icon223,313 GBPtime-iconExpiry date: 09/11/2023

    Renewal of Existing Service Now ITSM Pro Licences

  • Awarded

    Published 20 days ago

    Service Desk Solution to enable the management of IT related incidents for the Buyer's staff.

    bank-iconSOCIAL WORK ENGLANDprice-tag-icon42,000 GBPtime-iconExpiry date: 11/11/2023

    Social Work England are seeking a supplier for the provision of a Service Desk Solution to enable the management of IT related incidents for the Buyer's staff.

  • Awarded

    Published 23 days ago

    Provision of Service Now

    bank-iconDepartment for Transportprice-tag-icon2,151,974 GBPtime-iconExpiry date: 29/12/2023

    ITSM Professional ITBM Standard Business Stakeholder Dedicated Environment - Europe Data Centre Additional Non-Product Instance

  • Awarded

    Published 9 months ago

    7F-2020-0418 Renewal of ARC Support Service for Norfolk & Suffolk Constabularies

    bank-iconNorfolk Constabulary and Suffolk Constabulary Procurement Unitprice-tag-icon22,250 GBPtime-iconExpiry date: 21/02/2024

    Renewal of ARC support service used by Service Desk. Procured via mini competition on CCS Network Services 2 framework

  • Awarded

    Published 8 months ago

    Sunrise ITSM Annual Fee year 3 of 3

    bank-iconMidlands and Lancashire Commissioning Support Unitprice-tag-icon111,496 GBPtime-iconExpiry date: 31/03/2024

    Sunrise Service Desk Renewal

  • Awarded

    Published 6 months ago

    Provision of End User Computing devices and a fully managed service desk

    bank-iconDepartment for Transportprice-tag-icon5,000,000 GBPtime-iconExpiry date: 16/05/2024

    Contract Award Notice

  • Awarded

    Published 7 months ago

    Not provided

    bank-iconThe City of Liverpool Collegeprice-tag-icon68,893 GBPtime-iconExpiry date: 26/05/2024

    Service desk software provision for The City of Liverpool College as urgent requirement

  • Awarded

    Published 6 months ago

    Manage Engine Service Desk Plus Licenses

    bank-iconNHS Property Services Ltdprice-tag-icon62,488 GBPtime-iconExpiry date: 25/06/2024

    Manage Engine Service Desk Plus Licenses

  • Awarded

    Published 2 months ago

    LBR Service NOW Procurement and Implementation

    bank-iconLondon Borough of Redbridgeprice-tag-icon445,000 GBPtime-iconExpiry date: 12/08/2024

    LBR Service NOW Procurement and Implementation (ITSM)

  • Awarded

    Published 4 months ago

    ITSM MINI COMPETITION

    bank-iconWest Mercia Policetime-iconExpiry date: 24/08/2024

    5 year life cost

  • Awarded

    Published 2 months ago

    Mini Competition For ITSM VIA SBS/18/NH/WAR/9333 - LOT 2

    bank-iconWest Mercia Police Authorityprice-tag-icon352,611 GBPtime-iconExpiry date: 24/08/2024

    3 year contract to build and deploy an ITSM (Information Technology Service Management) and ITOM (Information Technology Operations Management) which provides discovery/monitoring as a Cloud Saas (software as a service)

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