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Procurement activity

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• Awarded

  Published 6 months ago

  Award of Interim IT Staff Services Framework - IT Service Desk Analyst

  Social Security Scotland62,097 GBPExpiry date: 23/05/2022

  3 x IT Service Desk Analyst

• Awarded

  Published 3 months ago

  IT Service Management & Tooling Consultancy

  Intellectual Property Office41,000 GBPExpiry date: 27/05/2022

  1. Identify requirements for ITSM software 2. Perform a gap analysis and benchmarking to assess the current ITSM capability 3. Identify potential technology tools to equip ITSM at the IPO for the future

• Awarded

  Published 2 months ago

  IT Service Management Tool (ITSM) Managed services

  Ofsted22,000 GBPExpiry date: 30/05/2022

  Please note that this contract has already been awarded and that this contract is being published for transparency purposes only. Call Off from Crown Commercial Services G-Cloud 12 Framework Agreement (RM1557.12). This contract is for the provision... Read more

• Awarded

  Published 2 months ago

  Provision of Service Desk Improvement for NHS Arden & GEM CSU

  NHS Arden and Greater East Midlands Commissioning Support Unit320,000 GBPExpiry date: 30/06/2022

  Provision of Service Desk Improvement for NHS Arden & GEM CSU. Procured under the Crown Commercial Services RM6187 Management Consultancy Framework Three (MCF3) - Lot 2: Strategy & Policy.

• Awarded

  Published 2 months ago

  Health Research Authority (HRA) Service Delivery Manager

  Health Research Authority (HRA)71,875 GBPExpiry date: 04/07/2022

  Supplier to deliver a number of strategic outcomes relating to service delivery of the HRA's portfolio of operational digital systems. The digital ecosystem consists of both .NET and PEGA applications, supported by separate development teams (outside supp... Read more

• Awarded

  Published 10 months ago

  Provision of Jira: Cloud, Access and Confluence subscriptions

  Medicines and Healthcare products Regulatory Agency53,558 GBPExpiry date: 13/07/2022

  The provision of Jira Service Desk, Access, Cloud & Confluence Subscriptions (including consultancy services and training)

• Awarded

  Published 10 months ago

  Provision of 24/7 desktop support for the customer’s service desk engineers

  Staffordshire Police and Staffordshire Fire & Rescue ServiceExpiry date: 13/07/2022

  Estimated value not known

• Awarded

  Published 9 months ago

  ITSM Including live chat

  Clarion Housing Group132,120 GBPExpiry date: 25/07/2022

  ITSM Toolset

• Awarded

  Published 3 months ago

  Award of IT Service Desk Analyst's x 3

  Scottish Government51,408 GBPExpiry date: 29/07/2022

  3 x IT Service Desk Analyst's (A4- DDAT)

• Awarded

  Published 6 months ago

  NORMAN Out of Hours IT Service Desk

  UNIVERSITY OF WOLVERHAMPTON ENTERPRISE LIMITED28,500 GBPExpiry date: 31/07/2022

  Out of Hours IT Service Desk services

• Awarded

  Published 5 months ago

  GB-Sheffield,: IT Service Desk Support Resource

  British Business Bank179,205 GBPExpiry date: 31/07/2022

  ITServDel - C1431 Temporary IT service desk resource

• Awarded

  Published 9 months ago

  Provision of T&T- ITSM Level 1 Support (Service Desk) services

  Department of Health and Social Care4,000,000 GBPExpiry date: 01/08/2022

  Provision of Requirement 1 - The Provision of Service Desk IT Support and Service Desk Agents (SDAs) for Test and Trace Service Desk on a 24-hour x 365 day basis.

• Awarded

  Published 10 months ago

  Zoho Corp BV (NEAS0038)

  North East Ambulance Service NHS Foundation Trust9,886 GBPExpiry date: 02/09/2022

  46239.31M - ManageEngine Service Desk Plus Enterprise Edition for 46 Technicians (unlimited nodes) NEAS Service lead: Kevin Holmes / S Pratt Registered to : North East Ambulance Service NHS Foundation Trust Company Name : North East Ambulance Servic... Read more

• Awarded

  Published 2 months ago

  DS&T Service Desk

  Vehicle Certification Agency38,232 GBPExpiry date: 24/10/2022

  ITSM - Service Management tool

• Awarded

  Published 11 months ago

  ServiceNow ITSM Tool Licenses and Professional Integration Hub

  Department for Environment, Food and Rural Affairs (DEFRA)321,122 GBPExpiry date: 06/11/2022

  Contract awarded for additional licenses and integration hub

• Awarded

  Published 7 months ago

  Support and Maintenance for Service Desk Management System (Sostenuto)

  Warrington Borough CouncilExpiry date: 23/11/2022

  Support and Maintenance for Service Desk Management System (Sostenuto)

• Awarded

  Published 6 months ago

  DDaT21481 Service Desk Management Solution

  UK Shared Business Services Ltd14,211 GBPExpiry date: 29/11/2022

  ***Please note this is an award notice, not a call for competition*** UK Research and Innovation had a requirement for a Service Desk Management Solution Software Package. This has been sourced via a single quote with justification.... Read more

• Awarded

  Published a month ago

  Transparency Notice - Remedy Configuration Project

  Ministry of Defence296,345 GBPExpiry date: 20/12/2022

  Services for the configuration and migration of DIO-CIO Remedy to create new ITSM solution

• Awarded

  Published 10 months ago

  Delivery Partner for the FCDO's Future Service Management (FSM) Programme

  Foreign, Commonwealth and Development Office2,986,406 GBPExpiry date: 01/01/2023

  This contract is being tendered via CCS's Digital Outcomes and Specialists framework agreement (DOS), RM1043.7. https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/14626 Summary of the Work Define the Oper... Read more

• Awarded

  Published 21 days ago

  ServiceDesk ITT consultancy support

  National Audit Office60,000 GBPExpiry date: 31/01/2023

  Consultancy to assist with the renewal of the Service desk contract

• Awarded

  Published 3 months ago

  WSCC - JS - Dell EMC Support Renewal

  West Sussex County Council31,875 GBPExpiry date: 06/02/2023

  Dell EMC Support and Maintenance with Service Desk The support period is 07/02/2022 - 06/02/2023. Call-off under the (Y20011) KCS Software Products and Associated Services 2

• Awarded

  Published 25 days ago

  Service Matter Expert to assist with Service desk contract renewal

  National Audit Office40,000 GBPExpiry date: 13/02/2023

  Supply of Service Management consultants to assist with the production of the ITT for the Service desk renewal project

• Awarded

  Published 2 months ago

  Provision of E-procurement System Service Desk Support

  Department for Transport120,000 GBPExpiry date: 27/02/2023

  This award notice details the award of contract for the provision of E-procurement System Service Desk Support to Accenture UK Limited by the Department for Transport following Open competition under the Public Contract Regulations 2015. This contract is... Read more

• Awarded

  Published 24 days ago

  ITSM Service Desk Software

  Surrey and Borders Partnership NHS Foundation Trust64,365.6 GBPExpiry date: 30/03/2023

  Freshworks Employee Engagement Suite (EES) - ITSM Service Desk Software

• Awarded

  Published 2 months ago

  Project 24686 DW IT Support 2022

  Department For Work and Pensions (DWP)2,374,272 GBPExpiry date: 31/03/2023

  Activities to support dev ops and ITSM services

• Awarded

  Published 2 months ago

  Service Desk Service 21/22

  Ofsted456,666 GBPExpiry date: 31/03/2023

  Please note that this contract has already been awarded and that this contract is being published for transparency purposes only. Call Off from Crown Commercial Services G-Cloud 12 Framework Agreement (RM1557.12) This contract is for the provision... Read more

• Awarded

  Published 2 months ago

  Service Desk Telephone Support

  London Borough of Brent150,000 GBPExpiry date: 31/03/2023

  Service Desk Telephone Support for the Shared Technology Services Boroughs of Brent, Lewisham and Southwark.

• Awarded

  Published 2 months ago

  Basic Digital Service (ITSM) - Live Service Operation

  Home Office3,400,000 GBPExpiry date: 31/03/2023

  Basic Digital Service (ITSM)

• Awarded

  Published 6 months ago

  Shift Pattern Software Solution

  Maritime and Coastguard Agency320,587 GBPExpiry date: 31/03/2023

  The MCA have an enduring need to develop and publish non-routine work schedules to support 24/7 working in HMCG and I&T, together with 7 day rostering for DMSS Surveyors. The support agreement for Maritime Operations (MarOps) and surveyors capability laps... Read more

• Awarded

  Published 3 months ago

  IT Service Management (Hornbill)

  Staffordshire Police54,360 GBPExpiry date: 26/04/2023

  Cloud Hosted IT Service Desk Solution Licence, support and service manager. Contract awarded through G-Cloud 11.

• Awarded

  Published 4 months ago

  IT Service Support

  Department for Digital Culture Media and Sport3,838,300 GBPExpiry date: 30/04/2023

  DCMS requires a supplier to provide service desk and service management services.

• Awarded

  Published 4 months ago

  Energy Data Systems Call Off (CCS)

  Crown Commercial Service854,116 GBPExpiry date: 30/04/2023

  Utility Management Software Procurement Operations Crown Commercial Service Room 2Y92, Concept House, Cardiff Road, Newport, NP10 8QQ Mobile: 07827 835835 Customer Service Desk: 0345 410 2222

• Awarded

  Published 11 months ago

  Provision of IT Service Management Solution for the Information Commissioners Office

  Information Commissioner's Office95,000 GBPExpiry date: 10/05/2023

  Provision of HaloITSM, a fully ITIL aligned service desk solution.

• Awarded

  Published 11 months ago

  ServiceNow Implementation Partner

  NHS Digital10,000,000 GBPExpiry date: 06/06/2023

  Contract for a strategic implementation partner for NHS Digital's ServiceNow IT service desk tool. Call-off contract from Technology Services 2 framework (RM3804)

• Awarded

  Published 9 months ago

  ITSM Replacement

  Essex County Fire and Rescue Service72,600 GBPExpiry date: 13/06/2023

  ITSM SAAS Solution contract awarded through G-Cloud

• Awarded

  Published 12 months ago

  LDC-080 Provision of service desk software

  Lichfield District Council78,651 GBPExpiry date: 21/06/2023

  Provision of service desk software

• Awarded

  Published 11 months ago

  Provision of service desk software

  Lichfield District Council78,651 GBPExpiry date: 21/06/2023

  LDC-080 Provision of service desk software

• Awarded

  Published 10 months ago

  IT Service Management System (Cloud Hosted)

  Cambridgeshire County Council177,826 GBPExpiry date: 29/06/2023

  Cloud Hosted IT Service Desk Solution Licence and Support joint award with Peterborough City Council awarded via G-Cloud 12 Lot 2: Cloud software\r \r Peterborough City Council where the procurement lead with the final contract costs spit\r CCC 60% \r ... Read more

• Awarded

  Published 9 months ago

  2021-083 Ivanti Service Manager

  Ofgem89,856 GBPExpiry date: 30/06/2023

  The Services to be provided by the Supplier under G-cloud framework Lot 2 - Cloud Services are listed below: Ivanti Service Manager - Service Desk SaaS Fixed (Named) Analyst Cloud Subscription Ivanti Service Manager - SaaS BI Reporting Server Cloud Subs... Read more

• Awarded

  Published 9 months ago

  Managed Services ITSM/Development/PSO

  Department for Business Energy and Industrial Strategy (BEIS)126,440 GBPExpiry date: 18/07/2023

  Specialist services for a Project Support Officer - Help to Grow project under BEIS Digital and Software Developer - Better Information Architecture project under KIM.

• Awarded

  Published 9 months ago

  Cirrus Service Desk

  Department for Business Energy and Industrial Strategy (BEIS)1,213,715 GBPExpiry date: 31/07/2023

  First-line IT support service via telephone, portal and chat for Cirrus End User Compute users with tickets handled through a BEIS IT Service Management tool. Service also includes Major Incident Management coordination service.... Read more

• Awarded

  Published a year ago

  Provision of IT Managed Services

  Red Kite Community Housing Ltd3,400,000 GBPExpiry date: 04/08/2023

  Red Kite's IT infrastructure currently comprises hardware principally co-located in their current MSP's datacentre, with some on-site at Red Kite's Head Office in High Wycombe. Red Kite also has dedicated communications line to the current MSP's primary a... Read more

• Awarded

  Published 3 months ago

  DDSFTW/039 702873450

  Ministry of Defence49,694 GBPExpiry date: 15/09/2023

  Software and Licensing to support SMITS Annual Software Support and Maintenance from 1st Apr 21 to 31st Mar 22. This provided Software licensing, subscriptions, Hardware, Software Maintenance and Support Renewals. Enabling the continued delivery of the SM... Read more

• Awarded

  Published a month ago

  Service Desk Solution to enable the management of IT related incidents for the Buyer's staff (IT Service Desk)

  SOCIAL WORK ENGLAND37,382.4 GBPExpiry date: 16/09/2023

  Social Work England require a Service Desk Solution to enable the management of IT related incidents for the Buyer's staff.

• Awarded

  Published 11 months ago

  IT Service Management System (Cloud Hosted)

  Peterborough City Council64,632 GBPExpiry date: 29/09/2023

  Cloud Hosted IT Service Desk Solution Licence and Support

• Awarded

  Published 7 months ago

  EODS Service Desk

  Department for Environment, Food and Rural Affairs (DEFRA)912,000 GBPExpiry date: 30/09/2023

  EODS Third Line Support Desk

• Awarded

  Published 6 months ago

  Managed learning services

  NHS England18,000,000 GBPExpiry date: 03/11/2023

  The Supplier shall provide a free to access secure web based public learning portal, hosting a catalogue of courses in a broad range of subject areas, which are regularly refreshed, can be used either off the shelf or customised and either sourced in-hous... Read more

• Awarded

  Published a year ago

  NCG201006RFQ - Service Desk Solution **AWARD**

  NCG Corporation195,000 GBPExpiry date: 04/11/2023

  NCG contracted with Softact for supply of a service desk solution via KCS framework SOFTWARE PRODUCTS & ASSOCIATED SERVICES 2 Y20011

• Awarded

  Published 2 months ago

  Service Point

  The College of Policing179,452 GBPExpiry date: 08/11/2023

  Provision of an ITSM solution based upon the function of the ITIL framework for good practise to support the College of Policing's service desk. This was awarded following an exercise via Gcloud.