I.T. Service Management Solution

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Buyer

Riverside

Value

241,130 GBP

Current supplier

Alemba Ltd

Description

The Riverside Group Limited (TRGL) requires an I.T. Service Management Solution (ITSM) to manage the end-to-end delivery of IT services and other departmental services to our customers. The ITSM needs to fully support processes and procedures, primarily defined by ITIL, such as Incident Management, Request Management, Problem Management, Change Enablement, Service Catalogue management and Service configuration management. Additional information: This tender opportunity can be found on RiverSource through the link below: https://riversource.wax-live.com/S2C/DisplayModules/TradeModules/Negotiations/Opportunities/ViewEvent.aspx?EventID=698&ApplicationInstanceID=27adc89e-0cb2-4b51-9bc1-34061f10156f

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Product / service

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Contract structure

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Organisation mentioned

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Supplier requirements

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Chief Strategy & Corporate Services Officer

Top Level Director

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Divisional Director - South Central

Second Level / Head of Service

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Group Chairman

Chairman

NHS Business Services Authority

3,685,753.51 GBP

Published 2 months ago

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CPV Codes

72253000 - Helpdesk and support services

72253200 - Systems support services

72253100 - Helpdesk services

72250000 - System and support services

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