Tenders & contracts relating to customer experience
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- Awarded
Published a year ago
Customer experience platform
83,931 GBP
Expiry date: 30/11/2025Award of extension to G Cloud Framework call off contract for a customer experience platform for human resources activities.
- Awarded
Published 2 months ago
28084 - Teams Call Recording
5,953 GBPExpiry date: 30/11/2025The Avaya contract is ending in December 2025. There are currently several teams using Avaya so Delt will investigate the move of selected teams and if possible migrate them to MS teams as part of the discovery piece. These teams have been engaged with ...
- Awarded
Published 2 years ago
Plan X Subscription
20,000 GBPExpiry date: 11/12/2025The Council is adopting a customer friendly digital service to provide better advice to customers on whether or not planning permission is required. This will reduce queries and it is hoped lead to improvements to the quality of applications submitted....
- Awarded
Published 4 years ago
Provision of Customer Experience Survey 2022/25
1,166,540 GBPExpiry date: 31/12/2025The Department for Work and Pensions (DWP), henceforth to be referred to as the "Authority", seeks proposals from suitably qualified and experienced organisations to deliver its Customer Experience Survey: a push-to-web survey of up to 20 minutes in lengt...
- Awarded
Published 5 months ago
RUGCON - Civica Cx Consultancy Services
67,500 GBPExpiry date: 31/12/2025The Provision of Civica Cx Consultancy Services - Implementation of IT solutions within communities and Homes.
- Awarded
Published 3 months ago
Executive recruitment
21,540 GBPExpiry date: 31/12/2025Executive recruitment for CX role
- Awarded
Published 9 months ago
Qualtrics Strategic Research License
99,990 GBPExpiry date: 05/01/2026The software will be used within Department for Work and Pensions, Customer Experience, Research, Insight and Analysis team.
- Awarded
Published 8 months ago
Outdoor Sports LED Lighting Replacement
352,000 GBPExpiry date: 09/01/2026The UEA Sportspark is situated on the campus of the University of East Anglia, which is part of the Norwich Research Park, it has become one of the most successful community sports facilities in the UK. Opening in 2000. Its construction being primarily fu...
- Awarded
Published 4 years ago
Eforms and Customer Experience Platform
81,575 GBPExpiry date: 17/01/2026Government low code Platform, multi-channel, end-to-end, customer experience services and channel shift. Enables self-service, CRM, CXP replacement with CRM-light, case management, Revs and Bens, Council Tax, Benefits, Housing, Housing Rents, NNDR, eForms...
- Awarded
Published a year ago
BT137 - RM1557.13 - Corporate Website Hosting
88,480 GBPExpiry date: 31/01/2026The WCC corporate website was built and hosted in 2020 under a hosting contract. This is managed by the Digital & Innovation Customer Experience Team. To ensure value for money and service quality, the team wish to go out again for a full procurement ...
- Awarded
Published 3 years ago
Broadacres Infrastructure Refresh 2023
350,000 GBPExpiry date: 10/02/20261.1 Broadacres server, network and storage infrastructure is coming towards end of their supportable life, replacement hardware with suitable sizing and scalability is sought to replace the current hardware. 1.2 The vision for the project is to replace t...
- Awarded
Published 9 months ago
CP Consultancy+ Managed Moves GPA
500,000 GBPExpiry date: 20/03/2026Capital Projects (GPA) requires Consultancy Plus as a specialist support to implement key elements of its transformation programme, specifically within its Customer Experience (CE) and Workplace Change (WC) functions. The key objective is to transition GP...
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