Tenders & contracts relating to customer experience
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- Awarded
Published a year ago
CP Consultancy+ Managed Moves GPA
500,000 GBP
Expiry date: 20/03/2026Capital Projects (GPA) requires Consultancy Plus as a specialist support to implement key elements of its transformation programme, specifically within its Customer Experience (CE) and Workplace Change (WC) functions. The key objective is to transition GP...
- Awarded
Published 10 months ago
Customer Engagement - Target Applications Limited (t/a CX-Feedback)
25,154 GBPExpiry date: 26/03/2026CX-Feedback - Customer Engagement System
- Awarded
Published 2 months ago
S30042 MP Simister Island Travel Choice Support
58,378.42 GBPExpiry date: 31/03/2026Design and develop bespoke communication activities to support a reduction in actual delay during construction phases of the M60 Simister Island and A57 Link Road schemes, relative to the forecasted disruption. Within Greater Manchester, the A57 Link Ro...
- Awarded
Published 5 years ago
CC15571 Activities Centre Management Software
90,000 GBPExpiry date: 31/03/2026Activity Centre software solution to manage various systems at four Hampshire Outdoor Centres. This will drive efficiencies, improve safety, and improve customer experience. Specific functions required include: Staff qualification and training r...
- Awarded
Published 5 months ago
BHCC DH Digital Transformation Programme Consultancy 25/26
637,365.96 GBPExpiry date: 31/03/2026Currently, customer information exists in multiple unconnected sources to differing levels of data quality. This results in a reduced holistic view of our customers, impairing their ability to provide efficient services and a good customer experience. It ...
- Awarded
Published 6 months ago
Provision of consultancy services including Strategic Sponsorship of Midlands Rail Hub
106,200 GBPExpiry date: 31/03/2026Provision of consultancy services including Strategic Sponsorship of Midlands Rail Hub in WMRE's role as Co Client. This to include: - ln the role of Strategic Sponsor, work with project partners in the delivery of key project milestones. - Sponsor ...
- Awarded
Published a year ago
"Dare to Care" customer experience programme
309,000 GBPExpiry date: 01/04/2026Design, development and roll out of phased customer experience training. Phased delivery to April 2026 to ensure all front line colleagues are trained. Value of both phases £309,000 ## Contract award
- Awarded
Published 3 years ago
Interactive Voice Recording
78,450 GBPExpiry date: 02/04/2026Brent Council is looking for a supplier to provide a professional consultancy and managed service for our IVR (Interactive Voice Recording) customer experience to improve the IVR caller experience and ongoing review, management of the IVR structure and hi...
- Awarded
Published 3 years ago
Interactive Voice Recording
78,450 GBPExpiry date: 02/04/2026The Council requires the provision of Professional Interactive Voice Recording (IVR) Customer Experience Consultancy and Managed Service Solution.
- Awarded
Published 10 months ago
AT1384 - Consultancy services for Cx Housing project
300,000 GBPExpiry date: 03/04/2026Luton are seeking specialist resource to implement a Housing Management System that will be a tool to deliver Housing services to our customers, enabling efficient management of Housing stock including safety compliance and maintaining decent homes; drivi...
- Awarded
Published 10 months ago
Supply of Professional Services: VOA NextGen Rating Programme Client-Side Support
3,600,000 GBPExpiry date: 06/04/2026Awarded contract - this means that the contract has been awarded to a supplier and is being published for transparency purposes only. The VOA currently has a substantial transformation portfolio, which includes: - new services for Non-Domestic Rati...
- Awarded
Published 9 months ago
Common Customer Experience Architecture Services
399,740 GBPExpiry date: 21/04/2026Provision of architecture services to support the DWP Common Digital Experience team.
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