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Procurement activity

  • Awarded

    Published 5 months ago

    Planning Improvement Consultancy - A820

    bank-iconSwale Borough Councilprice-tag-icon62,692 GBPtime-iconExpiry date: 13/06/2022

    Swale Borough Council is inviting Expressions of Interest to quote for a specialist Planning Improvement Consultant. Swale Borough Council's Development Management and Planning Enforcement Services have a key part to play in delivering the Council's p...

  • Awarded

    Published 3 months ago

    Research Specification into customers' experience of the Profit Diversion Compliance Facility & the Diverted Profits Investigation Approach

    bank-iconHM Revenue & Customs (HMRC)price-tag-icon50,000 GBPtime-iconExpiry date: 29/06/2022

    Overview HM Revenue & Customs (HMRC) invites suppliers from the Research Marketplace agreement (RM6018) to undertake research aimed at understanding customers' experience of the Profit Diversion Compliance Facility (PDCF) and the Diverted Profits (DP) In...

  • Awarded

    Published 8 months ago

    Agreement to provide CX training for new Housing system

    bank-iconRedditch Borough & Bromsgrove District Councilsprice-tag-icon22,000 GBPtime-iconExpiry date: 30/06/2022

    Agreement to provide CX training for new Housing system

  • Awarded

    Published 6 months ago

    Research Specification to understanding the business customer benefits of the reforms laid out in HMRC and HM Treasury's 10-year Tax Administration Strategy

    bank-iconHM Revenue & Customs (HMRC)price-tag-icon170,000 GBPtime-iconExpiry date: 30/06/2022

    In July 2020, HM Treasury and HM Revenue & Customs jointly set out a 10-year Tax Administration Strategy (TAS) 'Building a trusted, modern tax administration system'1 The reforms set out in the strategy are: • The extension of Making Tax Digital to...

  • Awarded

    Published 9 months ago

    Re-imagining Waltham Forest’s digital channel strategy and website delivery plan post-Covid

    bank-iconLondon Borough of Waltham Forestprice-tag-icon94,650 GBPtime-iconExpiry date: 19/07/2022

    define a new digital channel strategy and help with the design of our new website, as part of our Customer Experience Strategy.

  • Awarded

    Published 10 months ago

    RES/IT: Civica CX health check - professional services

    bank-iconBristol City Councilprice-tag-icon15,000 GBPtime-iconExpiry date: 01/08/2022

    RES/IT: Civica CX health check - professional services

  • Awarded

    Published 2 months ago

    Shared Channels Experience Outcome Based Digital Services

    bank-iconDepartment For Work and Pensions (DWP)price-tag-icon4,900,000 GBPtime-iconExpiry date: 30/09/2022

    This contract will help define and deliver a number of agreed packages of work across Shared Channels Experience & Customer Experience, working within the strategy and high level service design set by DWP. It will deliver outcomes and products utilisin...

  • Awarded

    Published a year ago

    Customer Experience Platform

    bank-iconIpswich Borough Councilprice-tag-icon105,360 GBPtime-iconExpiry date: 01/03/2023

    N/A

  • Awarded

    Published 7 days ago

    HTP Agile Digital Services

    bank-iconDepartment For Work and Pensions (DWP)price-tag-icon4,162,500 GBPtime-iconExpiry date: 13/03/2023

    DWP Digital Health and Disability are transforming the customer experience of Government by providing easy access to Health and Disability related services, with clear information, linking many new and existing systems to allow more consistent and respons...

  • Awarded

    Published 27 days ago

    Customer Experience and Design: User Centred Design

    bank-iconDepartment for Educationprice-tag-icon150,000 GBPtime-iconExpiry date: 28/03/2023

    A User Research Tool at scale is required to support the team in the delivery and provisions of User Centred Design

  • Awarded

    Published a month ago

    TTWO0190 PSC Customer Experience Regime Advisor

    bank-iconDepartment for Transportprice-tag-icon124,045 GBPtime-iconExpiry date: 31/03/2023

    Provision of technical expertise to support the PSC Customer Experience workstream

  • Awarded

    Published 4 months ago

    Ride quality initiatives to improve customer experience

    bank-iconHighways Englandprice-tag-icon259,776 GBPtime-iconExpiry date: 31/03/2023

    National Highways (NH) are committed to continually improving the experience that our customers experience on the strategic road network. One priority targeted in Road Investment Strategy 2: 2020-2025 is a "maintenance approach that will focus on safety a...

  • Awarded

    Published 6 months ago

    Customer Experience Measurement Partner

    bank-iconEast West Railway Company Ltdprice-tag-icon176,676 GBPtime-iconExpiry date: 10/04/2023

    The Service Provider is to deliver an established Customer Experience Measurement Strategy. Specifically: 1. Undertake research fieldwork surveys of people within a defined area associated with the proposed EWR Co. corridor. 2. Analyse survey insi...

  • Awarded

    Published a year ago

    Customer Experience Intelligence Partner 2

    bank-iconHighways Englandprice-tag-icon1,000,000 GBPtime-iconExpiry date: 18/04/2023

    CEIP2 - Work with HE including user research and testing, content design, digital guidance, accessibility and best practice. Ensure design principles, design guide and service maps are relevant and aligned to service. - Work with suppliers to assist des...

  • Awarded

    Published 9 months ago

    Customer Experience Platform (CRM)

    bank-iconBuckinghamshire Councilprice-tag-icon149,500 GBPtime-iconExpiry date: 15/06/2023

    Service Designer/Customer Portal/Staff Portal Customer Service Hub (Inclusive of 15 users) MyAccount Per Secure Service - Benefits

  • Awarded

    Published 8 months ago

    Customer Focused Digital Diversion Routes

    bank-iconHighways Englandprice-tag-icon121,265 GBPtime-iconExpiry date: 31/08/2023

    Highways England is looking to award a contract for the provision of services to support the development of a diversion route toolkit and support the planning, monitoring and evaluation of on-road trials. These trials are part of Highways England's ongo...

  • Awarded

    Published 8 months ago

    Robotic Process Automation (RPA) Pilot G-Cloud 12 call off

    bank-iconLondon Borough of Mertonprice-tag-icon231,950 GBPtime-iconExpiry date: 19/09/2023

    The purpose of the pilot is to test the deployment of RPA in financial assessment of the Adult Social Care unit. The Financial Assessment Team comprise of 3 assessors, one administrative officer and a manager. The Adult Social Care unit covers work acros...

  • Awarded

    Published 7 months ago

    Volunteer Management System

    bank-iconLiverpool City Councilprice-tag-icon14,500 GBPtime-iconExpiry date: 31/10/2023

    Liverpool City Council (LCC) has a refreshed Employees Volunteer Scheme with the purpose of demonstrating commitment to and reconnecting with our communities. In addition to providing opportunities for the employees. The aim is to encourage and grow volun...

  • Awarded

    Published a year ago

    Qualtrics Customer Experience Platform

    bank-iconDepartment of Health and Social Careprice-tag-icon525,000 GBPtime-iconExpiry date: 20/12/2023

    Voice of the Customer Survey Management

  • Awarded

    Published 3 months ago

    HMCTS Reform Interactive Voice Response Recordings Contract

    bank-iconMinistry of Justiceprice-tag-icon100,000 GBPtime-iconExpiry date: 03/01/2024

    HMCTS Digital and Technology Services are procuring an IVR Design and Management Service. The Authority is looking to appoint and work with a supplier which has a proven track record in delivery in this area, with demonstrable evidence of a flexible appro...

  • Awarded

    Published 2 months ago

    Civica Software Licenses and Annual Maintenance

    bank-iconLondon Borough of Southwarkprice-tag-icon132,977 GBPtime-iconExpiry date: 27/02/2024

    Civica Software Licenses and Annual Maintenance Civica APP Software Licences (90 Users) Civica Cx Software Licences (90 Users) Annual Maintenance for the above modules of software Keywords: IT software

  • Awarded

    Published 7 months ago

    Customer Experience Tracker 2021

    bank-iconHighways Englandprice-tag-icon940,000 GBPtime-iconExpiry date: 29/03/2024

    The Customer Experience Tracker (CET) will be a robust, systematic survey instrument that can quantitatively monitor and track changes in core variables over time; be used to understand who our customers are, their needs and priorities, and provide benchm...

  • Awarded

    Published 5 days ago

    Design, building and maintainence of interfaces between core saas systems

    bank-iconOne Housingprice-tag-icon85,600 GBPtime-iconExpiry date: 31/03/2024

    Universal Adapter Multi-Use to provide integration between Microsoft Dynamics and Civica Cx

  • Awarded

    Published 2 months ago

    Bristol City Council Housing Software - re-licensing, support & maintenance

    bank-iconBristol City Councilprice-tag-icon1,701,887 GBPtime-iconExpiry date: 30/04/2024

    RM 3821 Lot 1a - Service Catalogue - CX-HMS-CXH5 and CX-HMS-CX6 CX Housing, Keystone, CX Contracttor Workforce, Abritas, SAVA IE re-licensing and support & maintenance Hosted in Civica datacentre

  • Awarded

    Published a year ago

    Customer Experience Tracking Study

    bank-iconOrdnance Surveyprice-tag-icon333,000 GBPtime-iconExpiry date: 08/08/2024

    OS requires a supplier capable of delivering customer tracking and actionable insights about important aspects of the customer experience.

  • Awarded

    Published a year ago

    Customer Experience Tracking Survey

    bank-iconOrdnance Surveyprice-tag-icon330,000 GBPtime-iconExpiry date: 08/08/2024

    OS requires a supplier capable of delivering customer tracking and actionable insights about important aspects of the customer experience.

  • Awarded

    Published 9 months ago

    Provision of Information, Advice and Guidance Services across the Dorset Council Local Authority Area

    bank-iconDorset Councilprice-tag-icon2,823,250 GBPtime-iconExpiry date: 30/09/2024

    The purpose of this contract is to have a joined up single service contract for information, advice and guidance whereby key stakeholders work together to design and deliver a multi-channel approach to information, advice and guidance. Definition and...

  • Awarded

    Published 8 months ago

    WSCC - JS - Provision of End User Services for West Sussex County Council (CCS RM3804 (Lot3a)) - AWARD

    bank-iconWest Sussex County Councilprice-tag-icon7,240,139 GBPtime-iconExpiry date: 30/09/2024

    A contract for the provision of End User Services as described in Document 2: The Specification ("The Services") is being tendered by West Sussex County Council ("The Council") in accordance with the Public Contracts Regulations 2015 (SI 2015/102) ("The 2...

  • Awarded

    Published 10 months ago

    GB-London: CON-21-033 Recorded Voice

    bank-iconFinancial Conduct Authorityprice-tag-icon41,040 GBPtime-iconExpiry date: 30/09/2024

    The FCA's Supervision Hub provides direct multi-channel support to UK consumers regarding regulated firms, and to over 50,000 regulated firms on their regulatory obligation and use of or systems. We handle 300,000 queries a year most of when come via our ...

  • Awarded

    Published 6 months ago

    Show Home Interior Design

    bank-iconHousing 21price-tag-icon180,000 GBPtime-iconExpiry date: 31/10/2024

    Housing 21 are looking to appoint Suppliers who can design and fit out the marketing suites (show apartment and sales offices) within the budget set by Housing 21. Within the Show Apartment, successful Suppliers will also be expected to display customer o...

  • Awarded

    Published 6 months ago

    Leisure Management Software and Access Control

    bank-iconChesterfield Borough Councilprice-tag-icon313,550 GBPtime-iconExpiry date: 15/11/2024

    Chesterfield Borough Council are looking to award a contract for the Leisure Management Software and Access Control. The Council manages 2 leisure facilities in the borough and its looking to engage with a supplier to its transform leisure services by del...

  • Awarded

    Published 7 months ago

    Contract

    bank-iconPhoenix Community Housingprice-tag-icon48,000 GBPtime-iconExpiry date: 01/12/2024

    Phoenix are seeking a supplier who can evidence an excellent track record of providing a 'high standard' of call handling expertise, sufficient resource and associated services knowledge to deliver a seamless telephone service OOH to Phoenix's residents (...

  • Awarded

    Published 5 months ago

    21 065 Contact Centre as a Service (CCaaS)

    bank-iconCheshire East Councilprice-tag-icon881,733 GBPtime-iconExpiry date: 17/12/2024

    Decision to award a contract to Business Systems for NICE Incontact cloud contact solution for all contact centre functionality for Cheshire East Council. Providing omni channel contact centre functionality to support the corporate contact centre and tele...

  • Awarded

    Published 20 days ago

    Town Deals - Carlisle Library - Digital Community Learning Hub

    bank-iconCumbria County Councilprice-tag-icon170,371 GBPtime-iconExpiry date: 31/12/2024

    This is an exciting opportunity to entirely redesign the councils 'customer experience' in an established city centre location offering a quality 'one stop' shop for customers. The new digital community learning hub will be a space where customers and vis...

  • Awarded

    Published 3 months ago

    Telephony Service Voice Artist

    bank-iconHM Revenue & Customs (HMRC)price-tag-icon120,000 GBPtime-iconExpiry date: 01/02/2025

    HMRC's Telephony Service uses call routing announcements and messages to direct customers to the appropriate advisor or service to handle their call. We use a Voice Artist to record professional outgoing messages and announcements for the Speech Applicati...

  • Awarded

    Published 10 months ago

    GB-Newcastle upon Tyne: T20/3558 Market Research Lot Two Customer Experience and Segmentation

    bank-iconNorthumbria Universityprice-tag-icon746,160 GBPtime-iconExpiry date: 30/04/2025

    Market Research Services

  • Awarded

    Published 7 months ago

    Replacement of Universal Housing Solution

    bank-iconOne Housingprice-tag-icon500,000 GBPtime-iconExpiry date: 29/09/2025

    Delivery of a new CX solution and maintenance support contract

  • Awarded

    Published 2 months ago

    Sales & Marketing Framework

    bank-iconCatalyst Housing Limitedprice-tag-icon30,000,000 GBPtime-iconExpiry date: 30/09/2025

    Catalyst Housing is an ambitious G15 Registered Provider with a development strategy set to deliver 1300 homes a year. As a mixed-use housing provider our strategy is predicated on a strong performing sales function able to influence site specific develop...

  • Awarded

    Published 3 months ago

    Eforms and Customer Experience Platform

    bank-iconNottingham City Councilprice-tag-icon81,575 GBPtime-iconExpiry date: 17/01/2026

    Government low code Platform, multi-channel, end-to-end, customer experience services and channel shift. Enables self-service, CRM, CXP replacement with CRM-light, case management, Revs and Bens, Council Tax, Benefits, Housing, Housing Rents, NNDR, eForms...

  • Awarded

    Published a year ago

    CC15571 Activities Centre Management Software

    bank-iconHampshire County Councilprice-tag-icon90,000 GBPtime-iconExpiry date: 31/03/2026

    Activity Centre software solution to manage various systems at four Hampshire Outdoor Centres. This will drive efficiencies, improve safety, and improve customer experience. Specific functions required include:  Staff qualification and training r...

  • Awarded

    Published 10 months ago

    IT Service management tool

    bank-iconLeeds Trinity Universityprice-tag-icon40,087 GBPtime-iconExpiry date: 20/05/2026

    The new system should support our goal to "provide a service management solution and for the IT Services, Information Systems and Library Services, to deliver improved efficiencies and ways of working, enhanced oversight and a better customer experience"....

  • Awarded

    Published a year ago

    Customer Engagement Centre

    bank-iconDepartment for Educationprice-tag-icon37,639,285 GBPtime-iconExpiry date: 01/08/2026

    The Department for Education (DfE) acting through the Education and Skills Funding Agency (ESFA) has awarded a single supplier contract to deliver the Customer Engagement Centre Service (CEC). The service shall provide a digital-first, Omni-Channel mod...

  • Awarded

    Published 3 months ago

    St Helens Council CX Fully Managed System

    bank-iconSt Helens Councilprice-tag-icon450,000 GBPtime-iconExpiry date: 31/12/2026

    St Helens Council CX Fully Managed System

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