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Tenders & contracts relating to customer experience

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Customer experience tenders & contracts

  • Awarded

    Published a year ago

    Research Exploring Customer Experience and Costly Behaviours

    price-tag-icon159,525 GBPtime-iconExpiry date: 18/04/2024

    The research aims to explore the link between customers' experience interacting with us and their behaviour - whether they interact in a way that is costly to HMRC and themselves. This research is needed because CIDD has been challenged by the Customer ...

  • Awarded

    Published 6 months ago

    Data Migration

    price-tag-icon178,950 GBPtime-iconExpiry date: 19/04/2024

    Awarded 6 month contract to Mojo CX for the provision of professional services

  • Awarded

    Published 3 months ago

    DWP Delivery Model Assessment

    price-tag-icon410,753.9 GBPtime-iconExpiry date: 28/04/2024

    ith demand for our services ever increasing, we need to explore how we might optimise delivery of our operational services in contribution to Policy outcomes (Primacy), value for money, and customer experience. DWP intend to undertake a review o...

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  • Awarded

    Published 2 years ago

    Bristol City Council Housing Software - re-licensing, support & maintenance

    price-tag-icon1,701,887.21 GBPtime-iconExpiry date: 30/04/2024

    RM 3821 Lot 1a - Service Catalogue - CX-HMS-CXH5 and CX-HMS-CX6 CX Housing, Keystone, CX Contracttor Workforce, Abritas, SAVA IE re-licensing and support & maintenance Hosted in Civica datacentre

  • Awarded

    Published 8 months ago

    Managed Support Service for Admissions and NISTR

    price-tag-icon509,576 GBPtime-iconExpiry date: 30/04/2024

    The provision of a Managed Support Service and Out of Hours Support for the Unified Customer Experience and NISTR for the period 1 May 2023 - 30 April 2024 (with the option a further 2 periods of 6 months extension). This was a mini competition via CC...

  • Awarded

    Published 10 months ago

    Award of SSP - Data Officer

    price-tag-icon52,303 GBPtime-iconExpiry date: 31/05/2024

    The Scottish Government is delivering a flagship change programme to improve the performance and efficiency of how corporate shared services are provided to core Scottish Government and other public bodies in Scotland. With significant multi-year investme...

  • Awarded

    Published 4 months ago

    Piloting approaches to capturing customer experience in the water sector for PR24

    price-tag-icon183,117 GBPtime-iconExpiry date: 31/05/2024

    Services to trial approaches to delivering customer satisfaction surveys during the next price review period. The ITT sets out the ways the current surveys are working, and ideas to develop the surveys for the 2025-30 period.

  • Awarded

    Published 2 years ago

    TROO0294 - Rail Customer Experience Survey: method review and transition surveys

    price-tag-icon1,734,000 GBPtime-iconExpiry date: 14/06/2024

    Contract Award Notice

  • Awarded

    Published 3 years ago

    Public Address Voice Alarm System for the Mersey Tunnels

    price-tag-icon654,110.35 GBPtime-iconExpiry date: 30/06/2024

    Merseytravel are planning to replace a redundant and obsolete Public Address Voice Alarm System in the Kingsway and Queensway tunnels. Merseytravel are looking to engage a supplier who has experience of the design and implementation of VA system in a roa...

  • Awarded

    Published 11 months ago

    Award of Programme Manager - Business Readiness

    price-tag-icon246,936 GBPtime-iconExpiry date: 05/07/2024

    The Scottish Government is delivering a flagship change programme to improve the performance and efficiency of how corporate shared services are provided to core Scottish Government and other public bodies in Scotland. With significant multi-year investme...

  • Awarded

    Published 21 days ago

    Award of SSP - Data Lead

    price-tag-icon112,100 GBPtime-iconExpiry date: 05/07/2024

    The Scottish Government is delivering a flagship change programme to improve the performance and efficiency of how corporate shared services are provided to core Scottish Government and other public bodies in Scotland. With significant multi-year investme...

  • Awarded

    Published 3 years ago

    Customer Experience Tracking Survey

    price-tag-icon330,000 GBPtime-iconExpiry date: 08/08/2024

    OS requires a supplier capable of delivering customer tracking and actionable insights about important aspects of the customer experience.

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