Tenders & contracts relating to customer experience
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- Awarded
Published 4 years ago
Eforms and Customer Experience Platform
81,575 GBP
Expiry date: 17/01/2026Government low code Platform, multi-channel, end-to-end, customer experience services and channel shift. Enables self-service, CRM, CXP replacement with CRM-light, case management, Revs and Bens, Council Tax, Benefits, Housing, Housing Rents, NNDR, eForms...
- Awarded
Published a year ago
BT137 - RM1557.13 - Corporate Website Hosting
88,480 GBPExpiry date: 31/01/2026The WCC corporate website was built and hosted in 2020 under a hosting contract. This is managed by the Digital & Innovation Customer Experience Team. To ensure value for money and service quality, the team wish to go out again for a full procurement ...
- Awarded
Published 3 years ago
Broadacres Infrastructure Refresh 2023
350,000 GBPExpiry date: 10/02/20261.1 Broadacres server, network and storage infrastructure is coming towards end of their supportable life, replacement hardware with suitable sizing and scalability is sought to replace the current hardware. 1.2 The vision for the project is to replace t...
- Awarded
Published 10 months ago
CP Consultancy+ Managed Moves GPA
500,000 GBPExpiry date: 20/03/2026Capital Projects (GPA) requires Consultancy Plus as a specialist support to implement key elements of its transformation programme, specifically within its Customer Experience (CE) and Workplace Change (WC) functions. The key objective is to transition GP...
- Awarded
Published 9 months ago
Customer Engagement - Target Applications Limited (t/a CX-Feedback)
25,154 GBPExpiry date: 26/03/2026CX-Feedback - Customer Engagement System
- Awarded
Published a month ago
S30042 MP Simister Island Travel Choice Support
58,378.42 GBPExpiry date: 31/03/2026Design and develop bespoke communication activities to support a reduction in actual delay during construction phases of the M60 Simister Island and A57 Link Road schemes, relative to the forecasted disruption. Within Greater Manchester, the A57 Link Ro...
- Awarded
Published 5 years ago
CC15571 Activities Centre Management Software
90,000 GBPExpiry date: 31/03/2026Activity Centre software solution to manage various systems at four Hampshire Outdoor Centres. This will drive efficiencies, improve safety, and improve customer experience. Specific functions required include: Staff qualification and training r...
- Awarded
Published 5 months ago
Provision of consultancy services including Strategic Sponsorship of Midlands Rail Hub
106,200 GBPExpiry date: 31/03/2026Provision of consultancy services including Strategic Sponsorship of Midlands Rail Hub in WMRE's role as Co Client. This to include: - ln the role of Strategic Sponsor, work with project partners in the delivery of key project milestones. - Sponsor ...
- Awarded
Published 4 months ago
BHCC DH Digital Transformation Programme Consultancy 25/26
637,365.96 GBPExpiry date: 31/03/2026Currently, customer information exists in multiple unconnected sources to differing levels of data quality. This results in a reduced holistic view of our customers, impairing their ability to provide efficient services and a good customer experience. It ...
- Awarded
Published 10 months ago
"Dare to Care" customer experience programme
309,000 GBPExpiry date: 01/04/2026Design, development and roll out of phased customer experience training. Phased delivery to April 2026 to ensure all front line colleagues are trained. Value of both phases £309,000 ## Contract award
- Awarded
Published 3 years ago
Interactive Voice Recording
78,450 GBPExpiry date: 02/04/2026The Council requires the provision of Professional Interactive Voice Recording (IVR) Customer Experience Consultancy and Managed Service Solution.
- Awarded
Published 3 years ago
Interactive Voice Recording
78,450 GBPExpiry date: 02/04/2026Brent Council is looking for a supplier to provide a professional consultancy and managed service for our IVR (Interactive Voice Recording) customer experience to improve the IVR caller experience and ongoing review, management of the IVR structure and hi...
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