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Tenders & contracts relating to customer experience

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Customer experience tenders & contracts

  • Awarded

    Published a year ago

    HR Recruitment Solution

    price-tag-icon169,415 GBPtime-iconExpiry date: 14/02/2027

    Eploy Cloud Applicant Tracking System. Software to track applicants through the process of applying to work for the Council. The End to End, Recruitment customer experience and journey will be improved by removing barriers and being more inclusive having ...

  • Awarded

    Published 2 years ago

    SBC-CX Asset Keystone Upgrade

    price-tag-icon139,078 GBPtime-iconExpiry date: 31/03/2027

    A system upgrade of the current asset management system Keystone which is soon becoming redundant.

  • Awarded

    Published 2 years ago

    Customer experience software platforms

    price-tag-icon665,000 GBPtime-iconExpiry date: 31/03/2027

    Supply of three customer experience related software platforms including the including the licencing, hosting and support and maintenance for each. Contract has been awarded via G-Cloud 13. The G-Cloud contract includes a optional 1 year extension....

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  • Awarded

    Published 3 years ago

    Provision of a Leisure Management System

    price-tag-icon250,000 GBPtime-iconExpiry date: 31/03/2027

    Tenders are invited from suitably qualified firms for the supply, delivery, database migration, installation, staff training and commissioning of an integrated leisure management and point of sale software solution for Liberty Leisure Limited. Liberty ...

  • Awarded

    Published 2 months ago

    Customer Experience Training - GEMS3

    price-tag-icon683,365 GBPtime-iconExpiry date: 31/03/2027

    Customer Experience Training - GEMS3 Tender ## Contract award Title: GWR - Customer Experience Training (GEMS3)

  • Awarded

    Published 6 months ago

    Debt Recovery Case Management System

    price-tag-icon56,900 GBPtime-iconExpiry date: 10/04/2027

    Automate, manage, streamline tasks and report any debt recovery case type, adhere to regulations, improve service levels and enhance the customer experience in a consistent way. The decision taken to award this contract was made on 02/04/2025. The contra...

  • Awarded

    Published 2 years ago

    Housing Management System

    price-tag-icon932,680.22 GBPtime-iconExpiry date: 30/04/2027

    Within Poole, the Housing Management System that is used is Civica Cx. It is used for housing management and support processes, rent accounting, and arrears management and raising works orders for repairs (although not for the main contractor) to its exte...

  • Awarded

    Published 2 years ago

    FSCS425 Strategic Market Research Services

    price-tag-icon2,000,000 GBPtime-iconExpiry date: 06/06/2027

    Provision of strategic market research services to include brand & communications research, customer experience research & design and policy and stakeholder research (Lot 1) and in-house market research (Lot 2).

  • Awarded

    Published a year ago

    Job Evaluation Manager (JEM) System

    price-tag-icon128,674 GBPtime-iconExpiry date: 24/06/2027

    The goal of job evaluation is to compare jobs with each other to create a pay structure that is fair, equitable, and consistent for everyone. Job evaluation is often used for purposes such as: Designing competitive and equitable salary range structures De...

  • Awarded

    Published 3 months ago

    TEN-2526-017(PCR2015) Gartner Research Services

    price-tag-icon65,000 GBPtime-iconExpiry date: 30/06/2027

    Subscription to a Gartner license to provide access to expert analyst resource and the full range of Gartner events, research and insight into customer experience design and delivery. Gartner Research is provided, predominantly, via Gartner.com - a 24/7...

  • Awarded

    Published 3 years ago

    NUNCON - Civica CX Housing System

    price-tag-icon570,000 GBPtime-iconExpiry date: 30/06/2027

    The applications licensed for the new term of contract include four critical business systems and Hosting within Civica's Dedicated Azure environment

  • Awarded

    Published 6 months ago

    T0645 KPIs Reporting and Technical Support including Ride Quality

    price-tag-icon449,929.69 GBPtime-iconExpiry date: 30/06/2027

    National Highways is looking to set up a contract for the calculation and reporting of the Pavement Condition Key Performance Indicator (KPI) as well as reporting of the Ride Quality (RQ) Performance Indicator (PI). Each month National Highways reports ...

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