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Procurement activity

  • Awarded

    Published 10 months ago

    Qualtrics Customer Experience Platform

    bank-iconDepartment of Health and Social Careprice-tag-icon175,000 GBPtime-iconExpiry date: 20/12/2021

    Voice of the Customer Survey Management

  • Awarded

    Published 2 months ago

    Bromley Public Website Redesign & Upgrade

    bank-iconLondon Borough of Bromleyprice-tag-icon75,000 GBPtime-iconExpiry date: 03/01/2022

    Bromley Council's Public Website (www.bromley.gov.uk) requires a number of improvements that can be made to enhance the customer experience and support the Council's digital strategy. Within this recommendation report, consideration has also been given to...

  • Awarded

    Published a month ago

    Customer Insight Consultant

    bank-iconMaritime and Coastguard Agencyprice-tag-icon41,500 GBPtime-iconExpiry date: 11/01/2022

    It is recommended that ahead of the permanent appointment of a customer insight manager to UKSR,an experienced customer insight consultant defines the scope and the requirement for the role to optimise the customer experience throughout the customer journ...

  • Awarded

    Published 26 days ago

    Contract for Provision of Technology Innovation in Customer Experience and Frontline Service delivery, for the post-Covid world

    bank-iconLondon Borough of Waltham Forestprice-tag-icon150,000 GBPtime-iconExpiry date: 10/02/2022

    Waltham Forest Council is seeking expert assistance to help us innovate our customer experience and frontline service delivery. This project will form part of our new Digital and Technology Strategy to enable our Customer Experience Strategy, which in tur...

  • Awarded

    Published 7 months ago

    Variation to Contract - ITSM Service desk Tool

    bank-iconCompetition and Markets Authorityprice-tag-icon15,800 GBPtime-iconExpiry date: 11/02/2022

    Variation - option within the contract to extend by 12 months. The CMA wishes to engage with a single supplier to work with and deliver step changes in our current IT Service Management model. This particular element is to implement a best in class ITSM ...

  • Awarded

    Published 8 months ago

    Innovation and Digital at BEIS - Problem statement & customer experience innovation

    bank-iconDepartment for Business Energy and Industrial Strategy (BEIS)price-tag-icon35,000 GBPtime-iconExpiry date: 24/02/2022

    Problem statement, customer experience and ideation coaching is required for staff to understand principles for design and setup of ideathons and hackathons so they are able to facilitate their own sessions in the future. Will issue statements of work for...

  • Awarded

    Published 9 months ago

    Qualtrics Customer Experience Platform

    bank-iconDepartment of Health and Social Careprice-tag-icon1,210,000 GBPtime-iconExpiry date: 04/03/2022

    Provison of electronic surveys to support the voice of the customer programme

  • Awarded

    Published 8 months ago

    Customer Experience Digital and Data User Centred Design

    bank-iconDepartment for Educationprice-tag-icon90,690 GBPtime-iconExpiry date: 28/03/2022

    User research tool at scale required to support the team in the delivery and provision of user centred design for FE Reform and to inform policy teams across the department

  • Awarded

    Published 2 months ago

    Delivering behavioural insight and change

    bank-iconHighways Englandprice-tag-icon167,141 GBPtime-iconExpiry date: 31/03/2022

    Highways England's Social Research and Behaviour Change Centre of Excellence is looking to commission specialist social research and behavioural insight expertise and services to support Highways England in the delivery of our imperatives. This will ...

  • Awarded

    Published 6 months ago

    Voice of the Customer Research Platform procurement

    bank-iconCabinet Officeprice-tag-icon100,000 GBPtime-iconExpiry date: 31/03/2022

    The Authority is seeking approval to procure a SaaS Customer Experience Platform to measure and research customer satisfaction for the services we operate

  • Awarded

    Published 5 months ago

    Executive search and selection for Service Director for Digital and Customer Experience

    bank-iconPlymouth City Councilprice-tag-icon23,000 GBPtime-iconExpiry date: 31/03/2022

    Executive search and selection for Service Director for Digital and Customer Experience

  • Awarded

    Published 4 days ago

    Research Specification to understanding the business customer benefits of the reforms laid out in HMRC and HM Treasury's 10-year Tax Administration Strategy

    bank-iconHM Revenue & Customs (HMRC)price-tag-icon170,000 GBPtime-iconExpiry date: 30/06/2022

    In July 2020, HM Treasury and HM Revenue & Customs jointly set out a 10-year Tax Administration Strategy (TAS) 'Building a trusted, modern tax administration system'1 The reforms set out in the strategy are: • The extension of Making Tax Digital to...

  • Awarded

    Published 4 months ago

    RES/IT: Civica CX health check - professional services

    bank-iconBristol City Councilprice-tag-icon15,000 GBPtime-iconExpiry date: 01/08/2022

    RES/IT: Civica CX health check - professional services

  • Awarded

    Published 7 months ago

    Customer Experience Platform

    bank-iconIpswich Borough Councilprice-tag-icon105,360 GBPtime-iconExpiry date: 01/03/2023

    N/A

  • Awarded

    Published 26 days ago

    Customer Experience Measurement Partner

    bank-iconEast West Railway Company Ltdprice-tag-icon176,676 GBPtime-iconExpiry date: 10/04/2023

    The Service Provider is to deliver an established Customer Experience Measurement Strategy. Specifically: 1. Undertake research fieldwork surveys of people within a defined area associated with the proposed EWR Co. corridor. 2. Analyse survey insi...

  • Awarded

    Published 8 months ago

    Customer Experience Intelligence Partner 2

    bank-iconHighways Englandprice-tag-icon1,000,000 GBPtime-iconExpiry date: 18/04/2023

    CEIP2 - Work with HE including user research and testing, content design, digital guidance, accessibility and best practice. Ensure design principles, design guide and service maps are relevant and aligned to service. - Work with suppliers to assist des...

  • Awarded

    Published 4 months ago

    Customer Experience Platform (CRM)

    bank-iconBuckinghamshire Councilprice-tag-icon149,500 GBPtime-iconExpiry date: 15/06/2023

    Service Designer/Customer Portal/Staff Portal Customer Service Hub (Inclusive of 15 users) MyAccount Per Secure Service - Benefits

  • Awarded

    Published 3 months ago

    Customer Focused Digital Diversion Routes

    bank-iconHighways Englandprice-tag-icon121,265 GBPtime-iconExpiry date: 31/08/2023

    Highways England is looking to award a contract for the provision of services to support the development of a diversion route toolkit and support the planning, monitoring and evaluation of on-road trials. These trials are part of Highways England's ongo...

  • Awarded

    Published 3 months ago

    Robotic Process Automation (RPA) Pilot G-Cloud 12 call off

    bank-iconLondon Borough of Mertonprice-tag-icon231,950 GBPtime-iconExpiry date: 19/09/2023

    The purpose of the pilot is to test the deployment of RPA in financial assessment of the Adult Social Care unit. The Financial Assessment Team comprise of 3 assessors, one administrative officer and a manager. The Adult Social Care unit covers work acros...

  • Awarded

    Published a month ago

    Customer Experience Tracker 2021

    bank-iconHighways Englandprice-tag-icon940,000 GBPtime-iconExpiry date: 29/03/2024

    The Customer Experience Tracker (CET) will be a robust, systematic survey instrument that can quantitatively monitor and track changes in core variables over time; be used to understand who our customers are, their needs and priorities, and provide benchm...

  • Awarded

    Published 7 months ago

    Customer Experience Tracking Study

    bank-iconOrdnance Surveyprice-tag-icon333,000 GBPtime-iconExpiry date: 08/08/2024

    OS requires a supplier capable of delivering customer tracking and actionable insights about important aspects of the customer experience.

  • Awarded

    Published 7 months ago

    Customer Experience Tracking Survey

    bank-iconOrdnance Surveyprice-tag-icon330,000 GBPtime-iconExpiry date: 08/08/2024

    OS requires a supplier capable of delivering customer tracking and actionable insights about important aspects of the customer experience.

  • Awarded

    Published 4 months ago

    Provision of Information, Advice and Guidance Services across the Dorset Council Local Authority Area

    bank-iconDorset Councilprice-tag-icon2,823,250 GBPtime-iconExpiry date: 30/09/2024

    The purpose of this contract is to have a joined up single service contract for information, advice and guidance whereby key stakeholders work together to design and deliver a multi-channel approach to information, advice and guidance. Definition and...

  • Awarded

    Published 2 months ago

    WSCC - JS - Provision of End User Services for West Sussex County Council (CCS RM3804 (Lot3a)) - AWARD

    bank-iconWest Sussex County Councilprice-tag-icon7,240,139 GBPtime-iconExpiry date: 30/09/2024

    A contract for the provision of End User Services as described in Document 2: The Specification ("The Services") is being tendered by West Sussex County Council ("The Council") in accordance with the Public Contracts Regulations 2015 (SI 2015/102) ("The 2...

  • Awarded

    Published 5 months ago

    GB-London: CON-21-033 Recorded Voice

    bank-iconFinancial Conduct Authorityprice-tag-icon41,040 GBPtime-iconExpiry date: 30/09/2024

    The FCA's Supervision Hub provides direct multi-channel support to UK consumers regarding regulated firms, and to over 50,000 regulated firms on their regulatory obligation and use of or systems. We handle 300,000 queries a year most of when come via our ...

  • Awarded

    Published 3 days ago

    Show Home Interior Design

    bank-iconHousing 21price-tag-icon180,000 GBPtime-iconExpiry date: 31/10/2024

    Housing 21 are looking to appoint Suppliers who can design and fit out the marketing suites (show apartment and sales offices) within the budget set by Housing 21. Within the Show Apartment, successful Suppliers will also be expected to display customer o...

  • Awarded

    Published 17 days ago

    Leisure Management Software and Access Control

    bank-iconChesterfield Borough Councilprice-tag-icon313,550 GBPtime-iconExpiry date: 15/11/2024

    Chesterfield Borough Council are looking to award a contract for the Leisure Management Software and Access Control. The Council manages 2 leisure facilities in the borough and its looking to engage with a supplier to its transform leisure services by del...

  • Awarded

    Published 2 months ago

    Contract

    bank-iconPhoenix Community Housingprice-tag-icon48,000 GBPtime-iconExpiry date: 01/12/2024

    Phoenix are seeking a supplier who can evidence an excellent track record of providing a 'high standard' of call handling expertise, sufficient resource and associated services knowledge to deliver a seamless telephone service OOH to Phoenix's residents (...

  • Awarded

    Published 5 months ago

    GB-Newcastle upon Tyne: T20/3558 Market Research Lot Two Customer Experience and Segmentation

    bank-iconNorthumbria Universityprice-tag-icon746,160 GBPtime-iconExpiry date: 30/04/2025

    Market Research Services

  • Awarded

    Published 2 months ago

    Replacement of Universal Housing Solution

    bank-iconOne Housingprice-tag-icon500,000 GBPtime-iconExpiry date: 29/09/2025

    Delivery of a new CX solution and maintenance support contract

  • Awarded

    Published 9 months ago

    CC15571 Activities Centre Management Software

    bank-iconHampshire County Councilprice-tag-icon90,000 GBPtime-iconExpiry date: 31/03/2026

    Activity Centre software solution to manage various systems at four Hampshire Outdoor Centres. This will drive efficiencies, improve safety, and improve customer experience. Specific functions required include:  Staff qualification and training r...

  • Awarded

    Published 4 months ago

    IT Service management tool

    bank-iconLeeds Trinity Universityprice-tag-icon40,087 GBPtime-iconExpiry date: 20/05/2026

    The new system should support our goal to "provide a service management solution and for the IT Services, Information Systems and Library Services, to deliver improved efficiencies and ways of working, enhanced oversight and a better customer experience"....

  • Awarded

    Published 9 months ago

    Customer Engagement Centre

    bank-iconDepartment for Educationprice-tag-icon37,639,285 GBPtime-iconExpiry date: 01/08/2026

    The Department for Education (DfE) acting through the Education and Skills Funding Agency (ESFA) has awarded a single supplier contract to deliver the Customer Engagement Centre Service (CEC). The service shall provide a digital-first, Omni-Channel mod...

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