Find expiring customer experience contracts in seconds.

Access complete coverage of all UK&I customer experience contracts with Stotles below. Track relevant customer experience contracts, expiring contracts, key competitors, partner activity and government buying trends all in the one place. Plus, unlock contact details of customer experience's leadership team and access meeting minutes and budget documents to create the most informed outreach to win customer experience contracts.

Customer experience upcoming contract expiries

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• Awarded

  Published 6 months ago

  Shared Channels Experience Outcome Based Digital Services

  Department For Work and Pensions (DWP)4,900,000 GBPExpiry date: 30/09/2022

  This contract will help define and deliver a number of agreed packages of work across Shared Channels Experience & Customer Experience, working within the strategy and high level service design set by DWP. It will deliver outcomes and products utilisin... Read more

• Awarded

  Published 3 months ago

  Recruitment Services

  Bradford Metropolitan District Council50,000 GBPExpiry date: 31/12/2022

  Recruitment Services for the roles of : Chief Executive (the Bradford Children's Trust) Interim CX (the Bradford Children's Trust) Interim CFO (the Bradford Children's Trust) Non Executive Directors (the Bradford Children's Trust) Strategic Director (Br... Read more

• Awarded

  Published a year ago

  Customer Experience Platform

  Ipswich Borough Council105,360 GBPExpiry date: 01/03/2023

  N/A

• Awarded

  Published 5 months ago

  HTP Agile Digital Services

  Department For Work and Pensions (DWP)4,162,500 GBPExpiry date: 13/03/2023

  DWP Digital Health and Disability are transforming the customer experience of Government by providing easy access to Health and Disability related services, with clear information, linking many new and existing systems to allow more consistent and respons... Read more

• Awarded

  Published 5 months ago

  Customer Experience and Design: User Centred Design

  Department for Education150,000 GBPExpiry date: 28/03/2023

  A User Research Tool at scale is required to support the team in the delivery and provisions of User Centred Design

• Awarded

  Published 4 months ago

  T0309 Delivering behavioural insight and change

  Highways England249,922.38 GBPExpiry date: 31/03/2023

  National Highways Social Research and Behaviour Change Centre of Excellence is looking to commission specialist social research and behavioural insight expertise and services to support Highways England in the delivery of our imperatives. This will provid... Read more

• Awarded

  Published 6 months ago

  TTWO0190 PSC Customer Experience Regime Advisor

  Department for Transport124,045 GBPExpiry date: 31/03/2023

  Provision of technical expertise to support the PSC Customer Experience workstream

• Awarded

  Published 9 months ago

  Ride quality initiatives to improve customer experience

  Highways England259,776 GBPExpiry date: 31/03/2023

  National Highways (NH) are committed to continually improving the experience that our customers experience on the strategic road network. One priority targeted in Road Investment Strategy 2: 2020-2025 is a "maintenance approach that will focus on safety a... Read more

• Awarded

  Published 11 months ago

  Customer Experience Measurement Partner

  East West Railway Company Ltd176,676 GBPExpiry date: 10/04/2023

  The Service Provider is to deliver an established Customer Experience Measurement Strategy. Specifically: 1. Undertake research fieldwork surveys of people within a defined area associated with the proposed EWR Co. corridor. 2. Analyse survey insi... Read more

• Awarded

  Published a year ago

  Customer Experience Intelligence Partner 2

  Highways England1,000,000 GBPExpiry date: 18/04/2023

  CEIP2 - Work with HE including user research and testing, content design, digital guidance, accessibility and best practice. Ensure design principles, design guide and service maps are relevant and aligned to service. - Work with suppliers to assist des... Read more

• Awarded

  Published 4 months ago

  Customer Experience Research

  Valuation Office Agency112,420 GBPExpiry date: 16/05/2023

  Research to explore and understand customers' experiences of interacting with the VOA.

• Awarded

  Published 4 months ago

  Provision of Glassbox - Session Replay Software

  Crown Commercial Service18,089 GBPExpiry date: 19/05/2023

  To supplement Google Analytics CCS requires session replay software. Session replay software will enable the business and key DDS teams to observe, replay, UX test and analyse user interaction across our digital services, on a grander scale. Thus leading... Read more

• Awarded

  Published 3 months ago

  Capital Allowances

  HM Revenue & Customs (HMRC)170,000 GBPExpiry date: 26/05/2023

  This is a KAI Social Research contract intended to be let through Research Marketplace. A copy of the full business case can be provided if required. Capital Allowances (CA) are high-cost reliefs, forgoing around £18bn a year. The Chancellor (CX) requ... Read more

• Awarded

  Published 2 months ago

  Innovation Competition - Improving Customer Exerience at Roadworks

  National Highways Limited100,000 GBPExpiry date: 31/05/2023

  To devise and deliver an innovation competition on improving customer experience at roadworks

• Awarded

  Published a year ago

  Customer Experience Platform (CRM)

  Buckinghamshire Council149,500 GBPExpiry date: 15/06/2023

  Service Designer/Customer Portal/Staff Portal Customer Service Hub (Inclusive of 15 users) MyAccount Per Secure Service - Benefits

• Awarded

  Published 2 months ago

  Tees Valley Combined Authority Transport Website and Digital Services

  Tees Valley Combined Authority247,300 GBPExpiry date: 30/06/2023

  Tees Valley Combined Authority (TVCA) is making significant investment to improve transport in Tees Valley, including public transport and active travel (walking and cycling) infrastructure. Now is the time to begin developing solutions to ensure that re... Read more

• Awarded

  Published 3 months ago

  Digital Engagement - Student Recruitment Experience - AWARD

  University of Nottingham7,526,470.43 GBPExpiry date: 31/07/2023

  The University of Nottingham is seeking to procure the services of a strategic partner to transform the Student Recruitment Marketing experience, through the provision of an integrated Digital Engagement Service. CX (Customer Experience) and CRM (Customer... Read more

• Awarded

  Published 21 days ago

  Research to understand customers' appetite and preferences towards engaging with HMRC digitally

  HM Revenue & Customs (HMRC)180,000 GBPExpiry date: 28/08/2023

  HMRC's vision is to be a trusted and modern tax administration, where customers have an increasingly effortless and straightforward experience when engaging with HMRC. Improving and increasing self- serve and digital channels is key to the delivery of t... Read more

• Awarded

  Published a year ago

  Customer Focused Digital Diversion Routes

  Highways England121,265 GBPExpiry date: 31/08/2023

  Highways England is looking to award a contract for the provision of services to support the development of a diversion route toolkit and support the planning, monitoring and evaluation of on-road trials. These trials are part of Highways England's ongo... Read more

• Awarded

  Published a month ago

  Award of Data Analyst - Procurement

  Scottish Government219,149 GBPExpiry date: 01/09/2023

  Overview The Scottish Government is embarking on a new flagship change programme to improve the performance and efficiency of how corporate shared services are provided to core Scottish Government and other public bodies in Scotland. With significant mult... Read more

• Awarded

  Published a month ago

  TROO0294 - Rail Customer Experience Survey: method review and transition surveys

  Department for Transport1,450,000 GBPExpiry date: 15/09/2023

  Contract Award Notice

• Awarded

  Published a year ago

  Robotic Process Automation (RPA) Pilot G-Cloud 12 call off

  London Borough of Merton231,950 GBPExpiry date: 19/09/2023

  The purpose of the pilot is to test the deployment of RPA in financial assessment of the Adult Social Care unit. The Financial Assessment Team comprise of 3 assessors, one administrative officer and a manager. The Adult Social Care unit covers work acros... Read more

• Awarded

  Published 17 days ago

  Direct award call-off from Crown Commercial Services framework:[RM3821 Data and Application Solutions (DAS)

  West Northamptonshire Council158,500 GBPExpiry date: 29/09/2023

  Call off reference: RM3821 Cx-ERP-27/28

• Awarded

  Published 11 months ago

  Volunteer Management System

  Liverpool City Council14,500 GBPExpiry date: 31/10/2023

  Liverpool City Council (LCC) has a refreshed Employees Volunteer Scheme with the purpose of demonstrating commitment to and reconnecting with our communities. In addition to providing opportunities for the employees. The aim is to encourage and grow volun... Read more

• Awarded

  Published 2 years ago

  Qualtrics Customer Experience Platform

  Department of Health and Social Care525,000 GBPExpiry date: 20/12/2023

  Voice of the Customer Survey Management

• Awarded

  Published 8 months ago

  HMCTS Reform Interactive Voice Response Recordings Contract

  Ministry of Justice100,000 GBPExpiry date: 03/01/2024

  HMCTS Digital and Technology Services are procuring an IVR Design and Management Service. The Authority is looking to appoint and work with a supplier which has a proven track record in delivery in this area, with demonstrable evidence of a flexible appro... Read more

• Awarded

  Published 6 months ago

  Civica Software Licenses and Annual Maintenance

  London Borough of Southwark132,977 GBPExpiry date: 27/02/2024

  Civica Software Licenses and Annual Maintenance Civica APP Software Licences (90 Users) Civica Cx Software Licences (90 Users) Annual Maintenance for the above modules of software Keywords: IT software

• Awarded

  Published 11 months ago

  Customer Experience Tracker 2021

  Highways England940,000 GBPExpiry date: 29/03/2024

  The Customer Experience Tracker (CET) will be a robust, systematic survey instrument that can quantitatively monitor and track changes in core variables over time; be used to understand who our customers are, their needs and priorities, and provide benchm... Read more

• Awarded

  Published 5 months ago

  Design, building and maintainence of interfaces between core saas systems

  One Housing85,600 GBPExpiry date: 31/03/2024

  Universal Adapter Multi-Use to provide integration between Microsoft Dynamics and Civica Cx

• Awarded

  Published 7 months ago

  Bristol City Council Housing Software - re-licensing, support & maintenance

  Bristol City Council1,701,887 GBPExpiry date: 30/04/2024

  RM 3821 Lot 1a - Service Catalogue - CX-HMS-CXH5 and CX-HMS-CX6 CX Housing, Keystone, CX Contracttor Workforce, Abritas, SAVA IE re-licensing and support & maintenance Hosted in Civica datacentre

• Awarded

  Published a year ago

  Customer Experience Tracking Study

  Ordnance Survey333,000 GBPExpiry date: 08/08/2024

  OS requires a supplier capable of delivering customer tracking and actionable insights about important aspects of the customer experience.

• Awarded

  Published a year ago

  Customer Experience Tracking Survey

  Ordnance Survey330,000 GBPExpiry date: 08/08/2024

  OS requires a supplier capable of delivering customer tracking and actionable insights about important aspects of the customer experience.

• Awarded

  Published a year ago

  Provision of Information, Advice and Guidance Services across the Dorset Council Local Authority Area

  Dorset Council2,823,250 GBPExpiry date: 30/09/2024

  The purpose of this contract is to have a joined up single service contract for information, advice and guidance whereby key stakeholders work together to design and deliver a multi-channel approach to information, advice and guidance. Definition and... Read more

• Awarded

  Published a year ago

  WSCC - JS - Provision of End User Services for West Sussex County Council (CCS RM3804 (Lot3a)) - AWARD

  West Sussex County Council7,240,139 GBPExpiry date: 30/09/2024

  A contract for the provision of End User Services as described in Document 2: The Specification ("The Services") is being tendered by West Sussex County Council ("The Council") in accordance with the Public Contracts Regulations 2015 (SI 2015/102) ("The 2... Read more

• Awarded

  Published a year ago

  GB-London: CON-21-033 Recorded Voice

  Financial Conduct Authority41,040 GBPExpiry date: 30/09/2024

  The FCA's Supervision Hub provides direct multi-channel support to UK consumers regarding regulated firms, and to over 50,000 regulated firms on their regulatory obligation and use of or systems. We handle 300,000 queries a year most of when come via our ... Read more

• Awarded

  Published 10 months ago

  Show Home Interior Design

  Housing 21180,000 GBPExpiry date: 31/10/2024

  Housing 21 are looking to appoint Suppliers who can design and fit out the marketing suites (show apartment and sales offices) within the budget set by Housing 21. Within the Show Apartment, successful Suppliers will also be expected to display customer o... Read more

• Awarded

  Published 10 months ago

  Leisure Management Software and Access Control

  Chesterfield Borough Council313,550 GBPExpiry date: 15/11/2024

  Chesterfield Borough Council are looking to award a contract for the Leisure Management Software and Access Control. The Council manages 2 leisure facilities in the borough and its looking to engage with a supplier to its transform leisure services by del... Read more

• Awarded

  Published 4 months ago

  CBC-1285-T-AE Chatbot AI - AWARD

  Central Bedfordshire CouncilExpiry date: 29/11/2024

  We would like to implement Chatbots to streamline our processes and improve our customer experience across many facets of our organisation both internally and externally. Responses are therefore invited which cover the breadth of the Council needs as well... Read more

• Awarded

  Published 11 months ago

  Contract

  Phoenix Community Housing48,000 GBPExpiry date: 01/12/2024

  Phoenix are seeking a supplier who can evidence an excellent track record of providing a 'high standard' of call handling expertise, sufficient resource and associated services knowledge to deliver a seamless telephone service OOH to Phoenix's residents (... Read more

• Awarded

  Published 9 months ago

  21 065 Contact Centre as a Service (CCaaS)

  Cheshire East Council881,733 GBPExpiry date: 17/12/2024

  Decision to award a contract to Business Systems for NICE Incontact cloud contact solution for all contact centre functionality for Cheshire East Council. Providing omni channel contact centre functionality to support the corporate contact centre and tele... Read more

• Awarded

  Published 5 months ago

  Town Deals - Carlisle Library - Digital Community Learning Hub

  Cumbria County Council170,371 GBPExpiry date: 31/12/2024

  This is an exciting opportunity to entirely redesign the councils 'customer experience' in an established city centre location offering a quality 'one stop' shop for customers. The new digital community learning hub will be a space where customers and vis... Read more

• Awarded

  Published 7 months ago

  Telephony Service Voice Artist

  HM Revenue & Customs (HMRC)120,000 GBPExpiry date: 01/02/2025

  HMRC's Telephony Service uses call routing announcements and messages to direct customers to the appropriate advisor or service to handle their call. We use a Voice Artist to record professional outgoing messages and announcements for the Speech Applicati... Read more

• Awarded

  Published a year ago

  GB-Newcastle upon Tyne: T20/3558 Market Research Lot Two Customer Experience and Segmentation

  Northumbria University746,160 GBPExpiry date: 30/04/2025

  Market Research Services

• Awarded

  Published 12 months ago

  Replacement of Universal Housing Solution

  One Housing500,000 GBPExpiry date: 29/09/2025

  Delivery of a new CX solution and maintenance support contract

• Awarded

  Published 6 months ago

  Sales & Marketing Framework

  Catalyst Housing Limited30,000,000 GBPExpiry date: 30/09/2025

  Catalyst Housing is an ambitious G15 Registered Provider with a development strategy set to deliver 1300 homes a year. As a mixed-use housing provider our strategy is predicated on a strong performing sales function able to influence site specific develop... Read more

• Awarded

  Published 4 months ago

  Provision of Customer Experience Survey 2022/25

  Crown Commercial Service1,166,540 GBPExpiry date: 31/12/2025

  The Department for Work and Pensions (DWP), henceforth to be referred to as the "Authority", seeks proposals from suitably qualified and experienced organisations to deliver its Customer Experience Survey: a push-to-web survey of up to 20 minutes in lengt... Read more

• Awarded

  Published 7 months ago

  Eforms and Customer Experience Platform

  Nottingham City Council81,575 GBPExpiry date: 17/01/2026

  Government low code Platform, multi-channel, end-to-end, customer experience services and channel shift. Enables self-service, CRM, CXP replacement with CRM-light, case management, Revs and Bens, Council Tax, Benefits, Housing, Housing Rents, NNDR, eForms... Read more

• Awarded

  Published 2 years ago

  CC15571 Activities Centre Management Software

  Hampshire County Council90,000 GBPExpiry date: 31/03/2026

  Activity Centre software solution to manage various systems at four Hampshire Outdoor Centres. This will drive efficiencies, improve safety, and improve customer experience. Specific functions required include:  Staff qualification and training r... Read more

• Awarded

  Published 2 months ago

  Customer Experience Management (CXM) System

  West Northamptonshire Council593,000 GBPExpiry date: 17/05/2026

  To provide a consistent and high-quality experience to all customers of West Northamptonshire Council (WNC) it is necessary for all WNC customer contact hubs to have access to customer information across the geographical area and across all services Centr... Read more