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- Awarded
Published 5 months ago
Planning Improvement Consultancy - A820
Swale Borough Council
62,692 GBP
Expiry date: 13/06/2022
Swale Borough Council is inviting Expressions of Interest to quote for a specialist Planning Improvement Consultant. Swale Borough Council's Development Management and Planning Enforcement Services have a key part to play in delivering the Council's p...
- Awarded
Published 3 months ago
Research Specification into customers' experience of the Profit Diversion Compliance Facility & the Diverted Profits Investigation Approach
HM Revenue & Customs (HMRC)
50,000 GBP
Expiry date: 29/06/2022
Overview HM Revenue & Customs (HMRC) invites suppliers from the Research Marketplace agreement (RM6018) to undertake research aimed at understanding customers' experience of the Profit Diversion Compliance Facility (PDCF) and the Diverted Profits (DP) In...
- Awarded
Published 8 months ago
Agreement to provide CX training for new Housing system
Redditch Borough & Bromsgrove District Councils
22,000 GBP
Expiry date: 30/06/2022
Agreement to provide CX training for new Housing system
- Awarded
Published 6 months ago
Research Specification to understanding the business customer benefits of the reforms laid out in HMRC and HM Treasury's 10-year Tax Administration Strategy
HM Revenue & Customs (HMRC)
170,000 GBP
Expiry date: 30/06/2022
In July 2020, HM Treasury and HM Revenue & Customs jointly set out a 10-year Tax Administration Strategy (TAS) 'Building a trusted, modern tax administration system'1 The reforms set out in the strategy are: • The extension of Making Tax Digital to...
- Awarded
Published 9 months ago
Re-imagining Waltham Forest’s digital channel strategy and website delivery plan post-Covid
London Borough of Waltham Forest
94,650 GBP
Expiry date: 19/07/2022
define a new digital channel strategy and help with the design of our new website, as part of our Customer Experience Strategy.
- Awarded
Published 10 months ago
RES/IT: Civica CX health check - professional services
Bristol City Council
15,000 GBP
Expiry date: 01/08/2022
RES/IT: Civica CX health check - professional services
- Awarded
Published 2 months ago
Shared Channels Experience Outcome Based Digital Services
Department For Work and Pensions (DWP)
4,900,000 GBP
Expiry date: 30/09/2022
This contract will help define and deliver a number of agreed packages of work across Shared Channels Experience & Customer Experience, working within the strategy and high level service design set by DWP. It will deliver outcomes and products utilisin...
- Awarded
Published a year ago
Customer Experience Platform
Ipswich Borough Council
105,360 GBP
Expiry date: 01/03/2023
N/A
- Awarded
Published 7 days ago
HTP Agile Digital Services
Department For Work and Pensions (DWP)
4,162,500 GBP
Expiry date: 13/03/2023
DWP Digital Health and Disability are transforming the customer experience of Government by providing easy access to Health and Disability related services, with clear information, linking many new and existing systems to allow more consistent and respons...
- Awarded
Published 27 days ago
Customer Experience and Design: User Centred Design
Department for Education
150,000 GBP
Expiry date: 28/03/2023
A User Research Tool at scale is required to support the team in the delivery and provisions of User Centred Design
- Awarded
Published a month ago
TTWO0190 PSC Customer Experience Regime Advisor
Department for Transport
124,045 GBP
Expiry date: 31/03/2023
Provision of technical expertise to support the PSC Customer Experience workstream
- Awarded
Published 4 months ago
Ride quality initiatives to improve customer experience
Highways England
259,776 GBP
Expiry date: 31/03/2023
National Highways (NH) are committed to continually improving the experience that our customers experience on the strategic road network. One priority targeted in Road Investment Strategy 2: 2020-2025 is a "maintenance approach that will focus on safety a...
- Awarded
Published 6 months ago
Customer Experience Measurement Partner
East West Railway Company Ltd
176,676 GBP
Expiry date: 10/04/2023
The Service Provider is to deliver an established Customer Experience Measurement Strategy. Specifically: 1. Undertake research fieldwork surveys of people within a defined area associated with the proposed EWR Co. corridor. 2. Analyse survey insi...
- Awarded
Published a year ago
Customer Experience Intelligence Partner 2
Highways England
1,000,000 GBP
Expiry date: 18/04/2023
CEIP2 - Work with HE including user research and testing, content design, digital guidance, accessibility and best practice. Ensure design principles, design guide and service maps are relevant and aligned to service. - Work with suppliers to assist des...
- Awarded
Published 9 months ago
Customer Experience Platform (CRM)
Buckinghamshire Council
149,500 GBP
Expiry date: 15/06/2023
Service Designer/Customer Portal/Staff Portal Customer Service Hub (Inclusive of 15 users) MyAccount Per Secure Service - Benefits
- Awarded
Published 8 months ago
Customer Focused Digital Diversion Routes
Highways England
121,265 GBP
Expiry date: 31/08/2023
Highways England is looking to award a contract for the provision of services to support the development of a diversion route toolkit and support the planning, monitoring and evaluation of on-road trials. These trials are part of Highways England's ongo...
- Awarded
Published 8 months ago
Robotic Process Automation (RPA) Pilot G-Cloud 12 call off
London Borough of Merton
231,950 GBP
Expiry date: 19/09/2023
The purpose of the pilot is to test the deployment of RPA in financial assessment of the Adult Social Care unit. The Financial Assessment Team comprise of 3 assessors, one administrative officer and a manager. The Adult Social Care unit covers work acros...
- Awarded
Published 7 months ago
Volunteer Management System
Liverpool City Council
14,500 GBP
Expiry date: 31/10/2023
Liverpool City Council (LCC) has a refreshed Employees Volunteer Scheme with the purpose of demonstrating commitment to and reconnecting with our communities. In addition to providing opportunities for the employees. The aim is to encourage and grow volun...
- Awarded
Published a year ago
Qualtrics Customer Experience Platform
Department of Health and Social Care
525,000 GBP
Expiry date: 20/12/2023
Voice of the Customer Survey Management
- Awarded
Published 3 months ago
HMCTS Reform Interactive Voice Response Recordings Contract
Ministry of Justice
100,000 GBP
Expiry date: 03/01/2024
HMCTS Digital and Technology Services are procuring an IVR Design and Management Service. The Authority is looking to appoint and work with a supplier which has a proven track record in delivery in this area, with demonstrable evidence of a flexible appro...
- Awarded
Published 2 months ago
Civica Software Licenses and Annual Maintenance
London Borough of Southwark
132,977 GBP
Expiry date: 27/02/2024
Civica Software Licenses and Annual Maintenance Civica APP Software Licences (90 Users) Civica Cx Software Licences (90 Users) Annual Maintenance for the above modules of software Keywords: IT software
- Awarded
Published 7 months ago
Customer Experience Tracker 2021
Highways England
940,000 GBP
Expiry date: 29/03/2024
The Customer Experience Tracker (CET) will be a robust, systematic survey instrument that can quantitatively monitor and track changes in core variables over time; be used to understand who our customers are, their needs and priorities, and provide benchm...
- Awarded
Published 5 days ago
Design, building and maintainence of interfaces between core saas systems
One Housing
85,600 GBP
Expiry date: 31/03/2024
Universal Adapter Multi-Use to provide integration between Microsoft Dynamics and Civica Cx
- Awarded
Published 2 months ago
Bristol City Council Housing Software - re-licensing, support & maintenance
Bristol City Council
1,701,887 GBP
Expiry date: 30/04/2024
RM 3821 Lot 1a - Service Catalogue - CX-HMS-CXH5 and CX-HMS-CX6 CX Housing, Keystone, CX Contracttor Workforce, Abritas, SAVA IE re-licensing and support & maintenance Hosted in Civica datacentre
- Awarded
Published a year ago
Customer Experience Tracking Study
Ordnance Survey
333,000 GBP
Expiry date: 08/08/2024
OS requires a supplier capable of delivering customer tracking and actionable insights about important aspects of the customer experience.
- Awarded
Published a year ago
Customer Experience Tracking Survey
Ordnance Survey
330,000 GBP
Expiry date: 08/08/2024
OS requires a supplier capable of delivering customer tracking and actionable insights about important aspects of the customer experience.
- Awarded
Published 9 months ago
Provision of Information, Advice and Guidance Services across the Dorset Council Local Authority Area
Dorset Council
2,823,250 GBP
Expiry date: 30/09/2024
The purpose of this contract is to have a joined up single service contract for information, advice and guidance whereby key stakeholders work together to design and deliver a multi-channel approach to information, advice and guidance. Definition and...
- Awarded
Published 8 months ago
WSCC - JS - Provision of End User Services for West Sussex County Council (CCS RM3804 (Lot3a)) - AWARD
West Sussex County Council
7,240,139 GBP
Expiry date: 30/09/2024
A contract for the provision of End User Services as described in Document 2: The Specification ("The Services") is being tendered by West Sussex County Council ("The Council") in accordance with the Public Contracts Regulations 2015 (SI 2015/102) ("The 2...
- Awarded
Published 10 months ago
GB-London: CON-21-033 Recorded Voice
Financial Conduct Authority
41,040 GBP
Expiry date: 30/09/2024
The FCA's Supervision Hub provides direct multi-channel support to UK consumers regarding regulated firms, and to over 50,000 regulated firms on their regulatory obligation and use of or systems. We handle 300,000 queries a year most of when come via our ...
- Awarded
Published 6 months ago
Show Home Interior Design
Housing 21
180,000 GBP
Expiry date: 31/10/2024
Housing 21 are looking to appoint Suppliers who can design and fit out the marketing suites (show apartment and sales offices) within the budget set by Housing 21. Within the Show Apartment, successful Suppliers will also be expected to display customer o...
- Awarded
Published 6 months ago
Leisure Management Software and Access Control
Chesterfield Borough Council
313,550 GBP
Expiry date: 15/11/2024
Chesterfield Borough Council are looking to award a contract for the Leisure Management Software and Access Control. The Council manages 2 leisure facilities in the borough and its looking to engage with a supplier to its transform leisure services by del...
- Awarded
Published 7 months ago
Contract
Phoenix Community Housing
48,000 GBP
Expiry date: 01/12/2024
Phoenix are seeking a supplier who can evidence an excellent track record of providing a 'high standard' of call handling expertise, sufficient resource and associated services knowledge to deliver a seamless telephone service OOH to Phoenix's residents (...
- Awarded
Published 5 months ago
21 065 Contact Centre as a Service (CCaaS)
Cheshire East Council
881,733 GBP
Expiry date: 17/12/2024
Decision to award a contract to Business Systems for NICE Incontact cloud contact solution for all contact centre functionality for Cheshire East Council. Providing omni channel contact centre functionality to support the corporate contact centre and tele...
- Awarded
Published 20 days ago
Town Deals - Carlisle Library - Digital Community Learning Hub
Cumbria County Council
170,371 GBP
Expiry date: 31/12/2024
This is an exciting opportunity to entirely redesign the councils 'customer experience' in an established city centre location offering a quality 'one stop' shop for customers. The new digital community learning hub will be a space where customers and vis...
- Awarded
Published 3 months ago
Telephony Service Voice Artist
HM Revenue & Customs (HMRC)
120,000 GBP
Expiry date: 01/02/2025
HMRC's Telephony Service uses call routing announcements and messages to direct customers to the appropriate advisor or service to handle their call. We use a Voice Artist to record professional outgoing messages and announcements for the Speech Applicati...
- Awarded
Published 10 months ago
GB-Newcastle upon Tyne: T20/3558 Market Research Lot Two Customer Experience and Segmentation
Northumbria University
746,160 GBP
Expiry date: 30/04/2025
Market Research Services
- Awarded
Published 7 months ago
Replacement of Universal Housing Solution
One Housing
500,000 GBP
Expiry date: 29/09/2025
Delivery of a new CX solution and maintenance support contract
- Awarded
Published 2 months ago
Sales & Marketing Framework
Catalyst Housing Limited
30,000,000 GBP
Expiry date: 30/09/2025
Catalyst Housing is an ambitious G15 Registered Provider with a development strategy set to deliver 1300 homes a year. As a mixed-use housing provider our strategy is predicated on a strong performing sales function able to influence site specific develop...
- Awarded
Published 3 months ago
Eforms and Customer Experience Platform
Nottingham City Council
81,575 GBP
Expiry date: 17/01/2026
Government low code Platform, multi-channel, end-to-end, customer experience services and channel shift. Enables self-service, CRM, CXP replacement with CRM-light, case management, Revs and Bens, Council Tax, Benefits, Housing, Housing Rents, NNDR, eForms...
- Awarded
Published a year ago
CC15571 Activities Centre Management Software
Hampshire County Council
90,000 GBP
Expiry date: 31/03/2026
Activity Centre software solution to manage various systems at four Hampshire Outdoor Centres. This will drive efficiencies, improve safety, and improve customer experience. Specific functions required include: Staff qualification and training r...
- Awarded
Published 10 months ago
IT Service management tool
Leeds Trinity University
40,087 GBP
Expiry date: 20/05/2026
The new system should support our goal to "provide a service management solution and for the IT Services, Information Systems and Library Services, to deliver improved efficiencies and ways of working, enhanced oversight and a better customer experience"....
- Awarded
Published a year ago
Customer Engagement Centre
Department for Education
37,639,285 GBP
Expiry date: 01/08/2026
The Department for Education (DfE) acting through the Education and Skills Funding Agency (ESFA) has awarded a single supplier contract to deliver the Customer Engagement Centre Service (CEC). The service shall provide a digital-first, Omni-Channel mod...
- Awarded
Published 3 months ago
St Helens Council CX Fully Managed System
St Helens Council
450,000 GBP
Expiry date: 31/12/2026
St Helens Council CX Fully Managed System
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