Tenders & contracts relating to customer experience
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- Awarded
Published 6 days ago
Research into the review of Public Sector Food Procurement
98,290 GBP
Expiry date: 06/05/2024Additional evidence and insight gathering into the user journey and customer experience of those involved in the food procurement process to understand their barriers and motivations: buyers, caterers, suppliers, businesses...
- Awarded
Published 11 months ago
Award of SSP - Data Officer
52,303 GBPExpiry date: 31/05/2024The Scottish Government is delivering a flagship change programme to improve the performance and efficiency of how corporate shared services are provided to core Scottish Government and other public bodies in Scotland. With significant multi-year investme...
- Awarded
Published 4 months ago
Piloting approaches to capturing customer experience in the water sector for PR24
183,117 GBPExpiry date: 31/05/2024Services to trial approaches to delivering customer satisfaction surveys during the next price review period. The ITT sets out the ways the current surveys are working, and ideas to develop the surveys for the 2025-30 period.
- Awarded
Published 2 years ago
TROO0294 - Rail Customer Experience Survey: method review and transition surveys
1,734,000 GBPExpiry date: 14/06/2024Contract Award Notice
- Awarded
Published 3 years ago
Public Address Voice Alarm System for the Mersey Tunnels
654,110.35 GBPExpiry date: 30/06/2024Merseytravel are planning to replace a redundant and obsolete Public Address Voice Alarm System in the Kingsway and Queensway tunnels. Merseytravel are looking to engage a supplier who has experience of the design and implementation of VA system in a roa...
- Awarded
Published 11 months ago
Award of Programme Manager - Business Readiness
246,936 GBPExpiry date: 05/07/2024The Scottish Government is delivering a flagship change programme to improve the performance and efficiency of how corporate shared services are provided to core Scottish Government and other public bodies in Scotland. With significant multi-year investme...
- Awarded
Published a month ago
Award of SSP - Data Lead
112,100 GBPExpiry date: 05/07/2024The Scottish Government is delivering a flagship change programme to improve the performance and efficiency of how corporate shared services are provided to core Scottish Government and other public bodies in Scotland. With significant multi-year investme...
- Awarded
Published 3 years ago
Customer Experience Tracking Survey
330,000 GBPExpiry date: 08/08/2024OS requires a supplier capable of delivering customer tracking and actionable insights about important aspects of the customer experience.
- Awarded
Published 3 years ago
Customer Experience Tracking Study
333,000 GBPExpiry date: 08/08/2024OS requires a supplier capable of delivering customer tracking and actionable insights about important aspects of the customer experience.
- Awarded
Published 3 years ago
Provision of Information, Advice and Guidance Services across the Dorset Council Local Authority Area
2,823,250 GBPExpiry date: 30/09/2024The purpose of this contract is to have a joined up single service contract for information, advice and guidance whereby key stakeholders work together to design and deliver a multi-channel approach to information, advice and guidance. Definition and...
- Awarded
Published 3 years ago
WSCC - JS - Provision of End User Services for West Sussex County Council (CCS RM3804 (Lot3a)) - AWARD
7,240,139 GBPExpiry date: 30/09/2024A contract for the provision of End User Services as described in Document 2: The Specification ("The Services") is being tendered by West Sussex County Council ("The Council") in accordance with the Public Contracts Regulations 2015 (SI 2015/102) ("The 2...
- Awarded
Published 3 years ago
GB-London: CON-21-033 Recorded Voice
41,040 GBPExpiry date: 30/09/2024The FCA's Supervision Hub provides direct multi-channel support to UK consumers regarding regulated firms, and to over 50,000 regulated firms on their regulatory obligation and use of or systems. We handle 300,000 queries a year most of when come via our ...
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