Awarded contract

Published 3 years ago

Interactive Voice Recording

6 suppliers have saved this notice.

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Buyer

London Borough of Brent

Value

78,450 GBP

Current supplier

Premier Business Audio Limited (Trading as Premier CX)

Description

Brent Council is looking for a supplier to provide a professional consultancy and managed service for our IVR (Interactive Voice Recording) customer experience to improve the IVR caller experience and ongoing review, management of the IVR structure and high-quality recording of IVR messages

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Product / service

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Contract structure

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Organisation mentioned

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Supplier requirements

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Chief Executive

Chief Officer

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Acting Corp Dir Resident & Housing Services

Top Level Director

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Corp Dir Children, Young People & Community Devpt

Top Level Director

Redacted

redacted@redacted.co.uk

+44 01234 567 890

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CPV Codes

48500000 - Communication and multimedia software package

32342450 - Voice recorders

48520000 - Multimedia software package

48510000 - Communication software package

48000000 - Software package and information systems

32342400 - Acoustic devices

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