Awarded contract
Published
ITSM-Tool
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Value
0.01 EUR
Current supplier
TOPdesk Deutschland GmbH
Description
Das Beschaffungsamt des BMI schreibt den Bedarf an Softwarelizenzen, Dienstleistungen, Schulungsleistungen und Pflegeleistungen zu einem IT-Service-Management Software (ITSM-Tool) aus. Lot 1: - Überlassung von 1 Stück ITSM-Tool Server Lizenz für 70.000 Anwender, 5 Stück ITSM-Tool Lizenzen für Administratoren, 1.000 Stück ITSM-Tool Lizenzen für Bearbeiter, jeweils zuzüglich Pflegeleistungen (Mindestlaufzeit: 48 Monate), - Leistungen zur Einführungsunterstützung beim Bedarfsträger (330 PT) - Schulungsleistungen nach Einführung der Software für Administratoren, Servicedesk-Mitarbeiter und Supportgruppen-Bearbeiter
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