Tenders & contracts relating to service desk
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- Awarded
Published 9 months ago
Information Technology Service Management (ITSM) Solution
66,834 GBP
Expiry date: 08/06/2026The Council utilises the IFS Assyst IT Service Management (ITSM) system to support its service desk operations and IT asset management. This system is a business-critical application, underpinning the delivery of the Council's IT services by managing the ...
- Awarded
Published a year ago
SE1193B Investment Technology Implementation LOT 4
2,095,000 GBPExpiry date: 11/06/2026Sport England is a lottery distributor, administering and awarding approximately £300m per annum (£100m exchequer and £200m lottery). The funds are distributed across the sport and physical activity ecosystem, a complex network of over 100,000 organisatio...
- Awarded
Published 3 years ago
IT Service Management and IT Service Asset & Configuration Management (SACM) Discovery and Monitoring Tools Tender for the United Kingdom Atomic Energy Authority
3,300,000 GBPExpiry date: 14/06/2026This is an award notice only, not call to competition. All values are excluding VAT The UKAEA advertised for an IT Service Management tool and an IT Service Asset & Configuration Management (SACM) Discovery and Monitoring tool. The procurement w...
- Awarded
Published 2 years ago
Helpdesk Ticketing System
199,481.24 GBPExpiry date: 20/06/2026An integrated IT Service and Asset Management (ITSM, ESM and ITAM) approach helps increase staff productivity, data quality and service delivery for IT and beyond. All while making it easier to consolidate vendors and tool instances even as requirements i...
- Awarded
Published 7 months ago
Software Support and Maintenance for ITSM
32,825 GBPExpiry date: 30/06/2026 - Awarded
Published a year ago
Software Support and Maintenance for ITSM
29,000 GBPExpiry date: 30/06/2026The Force has utilized the Sunrise system for the past five years, following the novation of a five-year contract originally held by G4S. Recently, the Force commissioned a Mazars audit focused on Asset Management and is currently awaiting the final recom...
- Awarded
Published a year ago
Software Support & Maintenance for Sunrise ITSM
34,800 GBPExpiry date: 30/06/2026The Force has utilized the Sunrise system for the past five years, following the novation of a five-year contract originally held by G4S. Recently, the Force commissioned a Mazars audit focused on Asset Management and is currently awaiting the final recom...
- Awarded
Published 5 years ago
Service partner services, including service management, service desk and environment management
18,685,753 GBPExpiry date: 30/06/2026The Ambulance Radio Programme ('ARP') on behalf of the Secretary of State for Health and Social Care (the 'Authority') is seeking to procure a supplier to fulfil the role of a service partner to support the Authority projects delivering the constituent pr...
- Awarded
Published 4 years ago
Y22007 - Communication Solutions and Associated Telephony Services
50,000,000 GBPExpiry date: 30/06/2026The Framework Agreement covers the provision and installation of a full range of communication solutions, associated services, equipment, support and maintenance. The equipment under this Framework Agreement may be provided as a direct purchase or via a...
- Awarded
Published a year ago
Managed Service - Collision Recording and Sharing System (CRaSH)
1,000,000 GBPExpiry date: 30/06/2026This contract is for a Managed Service Provision for the Collision Reporting and Sharing (CRaSH) system. Service and maintenance of CRaSH is required for Service Desk Support, System Operation, Security Compliance, Service Management & Disaster Recovery....
- Awarded
Published a year ago
ITSM Ticketing System Extended
85,260 GBPExpiry date: 30/06/2026This is an AWARD notice & NOT a call for competition. The ITSM ticketing system (first notice details: Notice identifier: 2025/S 000-015745 Procurement identifier (OCID): ocds-h6vhtk-05047b) has been extended via further internal exemption processes. On...
- Awarded
Published a year ago
PROVISION OF IT STORAGE, CONFIGURATION AND LOGISTICS SERVICES (HARDWARE AS A SERVICE)
0Expiry date: 01/07/2026UKSI required a 12 month comprehensive IT Break-Fix support service for a fleet of end-user computing devices, comprising HP laptops and MacBooks of varying ages (2019-2025). The service required included device replacement, repair, secure shipping, stora...
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