Self Serve Project (N.B name may be subject to future change)

Description

CCS is looking to procure a solution which will enable users to complete elements of their procurement journey with increased efficiencies and less complexity. The areas considered for this phase of the initiative focuses on a customer easily raising and refining a requirement, being routed to the most appropriate buying channel and then developing the relevant procurement documentation but reducing the manual effort currently associated with doing so. The overall aim is to improve customer experience and help them make more informed and compliant decisions earlier in the procurement journey. This should encourage the uptake of CCS products, too. Example outcomes of this solution include: 1. Understanding buyer needs 2. Recommending appropriate procurement routes 3. Supporting the creation of procurement documentation 4. Embedding compliance and policy guidance 5. Generating structured procurement data This solution needs to seamlessly integrate with the wider CCS digital ecosystem and align with government digital, security, accessibility and data governance standards (GDS, WCAG 2.2) Solution design is flexible, the aim is to maintain a coherent customer journey regardless of which process stages across it are affected or improved by this initiative. This notice and the upcoming market engagement exercise seeks supplier feedback on existing market capabilities, delivery approaches, commercial models, and other key considerations such as the maturity of technology available today.