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Openclosing

SSEN Distribution Contact Channel Management - Contact Centre as a Service(CCaaS)

Published

Description

The Customer Service team are embarking on a transformation programme to move towards a unified service tooling ecosystem that places customers at the heart of everything we do and enables our colleagues to deliver exceptional service and customer experience. The purpose is to identify a vendor that has existing solutions, capabilities, and technologies to transform and migrate our legacy contact routing platform (Avaya & Storm) to a cloud-based Contact Centre as a Service (CCaaS) solution along with the scale and opportunity to route and manage all demand, agnostic to channel, across all SSEN Distribution Customer Service functions via a single solution. Lot 1: The Customer Service team are embarking on a transformation programme to move towards a unified service tooling ecosystem that places customers at the heart of everything we do and enables our colleagues to deliver exceptional service and customer experience. The purpose is to identify a vendor that has existing solutions, capabilities, and technologies to transform and migrate our legacy contact routing platform (Avaya & Storm) to a cloud-based Contact Centre as a Service (CCaaS) solution along with the scale and opportunity to route and manage all demand, agnostic to channel, across all SSEN Distribution Customer Service functions via a single solution. Additional information: Submissions to be submitted via the Jaggaer portal, if not register see : https://sse.app.jaggaer.com/web/index.html Upon appropriate registration, please contact the event owner john.lange@sse.com to be added to the event.

Timeline

Publish date

a month ago

Close date

today

Buyer information

SSE Services plc

Contact:
John Lange
Email:
John.lange@sse.com

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Notice topic

Programming services of packaged software products

Related topics

Programming services of application softwareProgramming services of systems and user softwareSoftware programming and consultancy services

Source

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