PS/23/225 - Provision of End User Compute Packaging Engineering

Description

Summary of work DVLA End User Compute (EUC) require highly skilled resource engineer in order to assist DVLA in client package related incidents and development work utilising SCCM, App-v and Intune. These incidents have caused down time for our operational areas which has had a knock-on effect to the customer. EUC need to look at newer technology as a way of delivering these packaged business apps to the operational end user to ensure better availability and experience. We currently have limited experience of other deployments methods/technology and require external resource to provide support and skills in existing technology and migrations options such as MSI-X. Deployment technology has changed significantly over the last year and EUC are finding it harder to get legacy technology to work with the current methods of deployment that we use on a day to day basis. We now need to bring in expert resource to plan, build and deliver a new approach to modern application deployments. Where the supplied staff will work Wales Why the work is being done DVLA are looking to move away from the current methods of application deployment and are seeking a highly skilled and experienced individual to implement a new approach and knowledge transfer their own skills and expertise in this area. The business problem As above. DVLA are looking to move off methods of App delivery/packaging and move to more modern approaches. DVLA requires a supplier to provide a flexible delivery of highly skilled Packaging Engineer services to aide in the design, development and support. All deliverables must be in line with DVLA solutions. The appointed supplier shall have the ability to deliver packaging engineering services in line with deliverables, as set out in the individual Statements of Work as well as having the ability to interact and give guidance on best practice and react to technical challenges. DVLA is responsible for the overall business requirements. The people who will use the product or service User type: All End users of DVLA devices Definition: including DVLA Business transformation projects, Information Assurance Group, Cyber Security, existing business area (e.g. Human Resources, Finance, Estates). Any pre-market engagement done N/A Work done so far No work has been done to date – we continue to deploy applications as BAU (Business as Usual). Which phase the project is in Not applicable Existing team The EUC team is a large highly skilled workforce responsible for all change, management, support, security and reporting for every DVLA client device and client-side software solution. The 3rd line team with EUC consists of 4 staff focused on the technical delivery and ownership of all these devices as well as the supporting configuration and system control services such as SCCM, EndPoint Configuration Manager, Active Directory, O365, Defender, Client Side Proxy and Client VPN platforms. EUC 3rd Line are responsible for all architectural and design changes and implementations across all DVLA devices. Address where the work will be done The work will take place in DVLA offices in Swansea (DVLA, Morriston, Swansea and DVLA, RLDC, Swansea), and the supplier resource will work both remotely (within the UK) and with requirement to attend site a minimum of 3 days a week, but this could increase during the lifetime of the contract. This will be agreed with the DVLA Delivery Manager within Statement of Work iterations. Main Office Address: Longview Road, Morriston, Swansea, SA6 7JL Working arrangements Full Time, 5 days a week The charging mechanism in place for the Call-Off Contract and any agreed Statements of Work will be Time and Materials. Suppliers shall provide transparency to the Buyer on the rates paid to resources and any third parties in the supply-chain on request. Rates should be inclusive of T and S. Statements of Work will be issued to define the deliverables. The supplier’s team will need to work effectively with existing and future teams (both civil servants and other suppliers). Security and vetting requirements Baseline Personnel Security Standard (BPSS) Security and vetting requirements Security Check (SC) Latest start date 1 July 2024 Expected contract length Contract length: 1 years 0 months 0 days Special terms and conditions special term or condition: Suppliers must be able to provide resources and onboard within a 2-week notice period with the necessary skills to minimise impact on delivery. This requirement constitutes a supply of resource: the off-payroll rules will apply to any workers engaged through a qualifying intermediary, such as their own limited company. DVLA is responsible for the overall business requirements. Budget Indicative maximum: £185000 Indicative minimum: The contract value is not specified by the buyer Further information: The total value of all Statements of Work commissioned under the proposed call-off agreement will not exceed £185,000. Contracted out service or supply of resource? Supply of resource: the off-payroll rules may apply