CRM system for Patentstyret [the Norwegian Industrial Property Office] (Prequalification)

Description

Patentstyret [the Norwegian Industrial Property Office] would like to procure a system for customer relationship management (hereinafter referred to as the CRM system) The system will be a primary tool for administration and follow-up of customer data and customer relations within the area "courses and marketing". The agreement we would like to enter into sets up an "establishment phase" where the CRM system is implemented, existing customer databases are transferred to the new system, registrations and courses are set up and some minor integrations are made. Furthermore, we envisage a "phase to expand" for, among other things, the use of the CRM system on product data within the agency's core business. Lot 1: Patentstyret [the Norwegian Industrial Property Office] would like to procure a system for customer relationship management (hereinafter referred to as the CRM system) The system will be a primary tool for administration and follow-up of customer data and customer relations within the area "courses and marketing". The agreement we would like to enter into sets up an "establishment phase" where the CRM system is implemented, existing customer databases are transferred to the new system, registrations and courses are set up and some minor integrations are made. Furthermore, we envisage a "phase to expand" for, among other things, the use of the CRM system on product data within the agency's core business.