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Awarded

CRM & Billing System

Published

Supplier(s)

Kraken Technologies Limited

Description

Portsmouth Water is seeking to undertake the implementation of a hosted replacement Customer Relationship Management (CRM) and billing system. This will revolutionise our relationship with our customers, providing the capability to present insightful data to customers and deliver superior service levels. Most importantly, the delivery of the new CRM system capable of leveraging smart metering capabilities, is a critical enabler for realising the benefits of rolling out smart metering in Portsmouth Water’s supply area to meet our water resources challenges. Lot 1: Portsmouth Water is seeking to undertake the implementation and hosting of a replacement CRM and billing system. This will revolutionise our relationship with our customers, providing the capability to present insightful data to customers and deliver superior service levels. Most importantly, the delivery of the new CRM system capable of leveraging smart metering capabilities, is a critical enabler for realising the benefits of rolling out smart metering in Portsmouth Water’s supply area. The increased data and analytics that the smart programme will deliver, including granular customer usage insight, is a crucial component in engaging our customer base to reduce demand and achieve our water savings.

Timeline

Award date

11 months ago

Publish date

10 months ago

Buyer information

Portsmouth Water Limited

Contact:
Paul Swaine
Email:
paul.swaine@portsmouthwater.co.uk

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Notice topics

Billing systemContact management software packageCustomer Relation Management software packageIndustry specific software packageInstallation services (except software)Sales, marketing and business intelligence software package

Related topics

Provider servicesContent or data standardization and classification servicesDatabase servicesData-processing servicesRepair of information technology softwareMaintenance of information technology software

Source

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