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Awarded contract

Published

Helpdesk and support services

2 suppliers have saved this notice.

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Buyer

Centre des technologies de l'information de l'État

Value

840,000 EUR

Current supplier

Proximus Luxembourg SA

Description

Le marché consiste à assister le service Helpdesk CTIE pour assurer le support du 1er et du 2e niveau. — lot 1: assistance au support du 1er niveau, mise à disposition de 2 agents, — lot 2: assistance au support du 2e niveau, mise à disposition d’un agent. En cas de besoin, l’agent rattaché au 2e niveau pourra être assigné temporairement au support du 1er niveau. Les agents en charge de la mission devront travailler ensemble avec les autres agents internes du service Helpdesk. Le support du 2e niveau du service Helpdesk travaille en collaboration directe avec les agents du support du 1er niveau.

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CPV Codes

72253000 - Helpdesk and support services
72253200 - Systems support services
72253100 - Helpdesk services
72250000 - System and support services

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