General Helpdesk Services

Description

Lot 1: The purpose of the call for tenders is the selection of an economic operator for the provision of a single support centre for providing general helpdesk services to end users of the Court. It covers call centre services for ‘IT’ and ‘non-IT’ services (including human resources, logistics, facilities and buildings), the support services including 1st level IT support, 2nd level IT support, IT life cycle management, asset management, organisation level support, as well as additional IT services which may be requested by the Court, the quality assurance and reporting including the service level agreement and the service desk operation manual, periodic reporting and meetings. The exhaustive description of the services to be provided is to be found in Sections 3, 4, 5 and 6 of the tender specifications.