EIB - Provision of External Staff and Services in Support of IT Infrastructure and Operations Services at the EIB Group

Description

The scope of this call for tenders is the provision of external staff members and specific services to support the activities of the respective organisational units of the Information Technology (IT) Department of the European Investment Bank. This call for tenders is divided into 3 distinct lots, each lot representing a different technical domain and scope: — Lot 1: provision of staff and services to support IT end user and identity and access management services at the EIB Group’s premises in Luxembourg and its external offices worldwide, — Lot 2: provision of staff and services to support IT infrastructure operations at the EIB Group’s premises in Luxembourg, — Lot 3: provision of staff and services to support IT network and unified communication operations at the EIB Group’s premises in Luxembourg. This contract award notice concerns Lot 1 only. One framework agreement will be signed with 1 service provider. Lot 1 covers services in the following domains: — service desk 1st and 2nd line support services, — end user client support services, — end user service asset management services, — end user service asset management services for stock, — external office support services, — end user engineering services, — Microsoft server applications engineering services, — identity and access management services. Services will be rendered through onsite presence of agents, unless otherwise specified.