Request for Tenders for the provision of the hosting, maintenance, management, development and 24/7/365 support of Met Éireann's Web Services.

Description

In summary, the Services comprise: the hosting, maintenance, management, development and 24/7/365 support of Met Éireann’s Web Services. The solution provided must satisfy all the requirements described in the Tender documents including: hosting and maintenance of Met Éireann’s Digital System; provision, maintenance and management of a suite of cloud-based servers of varying specification to serve products to our Digital System; continued use of the existing WordPress™ Content Management System platform and the existing Met Éireann Freshdesk™ account for customer service emails; domain registration and DNS management for the web based system; backup and disaster recovery management; a test environment for met.ie, and a development app on iOS and Android; a data transfer facility which should be highly-available, resilient and provision of associated monitoring tools; integration with the Weather Warning System and migration of Met Éireann’s Web Services; technical support for all of the above services, with provision for out of hours technical support and response times on a 24/7/365 basis; website/app design and development during the Contract Term based on prioritized roadmap items with proactive suggestions for new and improved user experience of our web products and services. In summary, the Services comprise: the hosting, maintenance, management, development and 24/7/365 support of Met Éireann’s Web Services. The solution provided must satisfy all the requirements described in the Tender documents including: hosting and maintenance of Met Éireann’s Digital System; provision, maintenance and management of a suite of cloud-based servers of varying specification to serve products to our Digital System; continued use of the existing WordPress™ Content Management System platform and the existing Met Éireann Freshdesk™ account for customer service emails; domain registration and DNS management for the web based system; backup and disaster recovery management; a test environment for met.ie, and a development app on iOS and Android; a data transfer facility which should be highly-available, resilient and provision of associated monitoring tools; integration with the Weather Warning System and migration of Met Éireann’s Web Services; technical support for all of the above services, with provision for out of hours technical support and response times on a 24/7/365 basis; website/app design and development during the Contract Term based on prioritized roadmap items with proactive suggestions for new and improved user experience of our web products and services.