Cambridge City Council - Audio and Video Contact Centre Managed Service

Description

Cambridge City Council is looking for a supplier to provide a managed service to support the Council’s contact centre. Specifically, we require a supplier who can provide non-copyright hold music; employs professional voice artists; has studio recording resources and secure file transfer facilities. The supplier should have demonstrable experience of where they have worked with Local Authorities to review and improve IVR routing, enhance customer journeys and increase customer satisfaction rates. Additionally, the supplier should have the capability to, and experience of, creating instructional videos that can be shared with customers to solve a common problem, support them to create an account, or apply for a service. Keywords: phone music, contact centre, hold music