Find awarded user research contracts in seconds.

Complete coverage of all UKI public sector contracts. Personalise your feed and track every user research opportunity on the market. Unlock thousands more public sector contracts for free today.

Already have an account? Sign in

Procurement activity

• Recent awards

• Awarded

  Published 2 days ago

  Supply of inclusive research support for the Test and Trace App

  UK Health Security Agency60,000 GBPExpiry date: 30/09/2022

  Design and delivery of inclusive, disability and older community focused research and user insight. These services will include both expert (heuristic) assessment and community user research and testing.

• Awarded

  Published 2 days ago

  User Research Call Off

  Department For Work and Pensions (DWP)2,820,000 GBPExpiry date: 20/02/2024

  User research is an essential part of our development, ensuring that our tools and services are evidence driven and usercentred. DWP require a research partner to; provide expert and experience support, as and when required, for specific pieces of work an... Read more

• Awarded

  Published 7 days ago

  Identity Access Management and Directories Product Owner

  Ministry of Defence, Strategic Command UK - Defence Digital968,185 GBP

  Summary of the work The MOD is seeking Product Owners to support the IdAM/Directories projects in development and delivery of solutions across the OFFICIAL/SECRET domains: relying party onboarding, exit from existing brokering and Directory service contra... Read more

• Awarded

  Published 7 days ago

  Identity and Access Management Support Partner

  Ministry of Defence, Strategic Command UK - Defence Digital4,126,500 GBP

  Summary of the work The MOD is seeking a delivery partner for a number of Identity and Access Management workstreams across the OFFICIAL/SECRET domains, currently includes continued: Onboarding of relying parties, exit from existing brokering service cont... Read more

• Awarded

  Published 9 days ago

  Ofsted Digital Services for Alpha/Beta Service Developments

  Ofsted3,000,000 GBP

  Summary of the work Ofsted are seeking a supplier to work with us across a range of Alpha and Beta phase deliverables. This involves being able to develop, code and test web-based solutions that will support inspection and regulatory activities, deliver... Read more

• Awarded

  Published 13 days ago

  User Research Participants For The Planning Inspectorate

  PLANNING INSPECTORATE90,000 GBPExpiry date: 01/05/2024

  PINS require assistance in the recruitment of research participants across England for user testing. Primarily remotely but in person when necessary. Research to support 'Appeal a Planning Decision' and 'Nationally Significant Infrastructure Project (NSIP... Read more

• Awarded

  Published 14 days ago

  Teaching Workforce Directorate Portfolio - User Centred Design.

  Department for Education5,000,000 GBP

  Summary of the work DfE are looking for a supplier or a consortium of suppliers who can provide appropriate capability and expertise to deliver outcomes, working in multi-disciplinary teams across the Teaching Workforce Directorate portfolio to build and ... Read more

• Awarded

  Published 14 days ago

  WP2025 Delivery Partner to work with the One Login for Government Programme

  Government Digital Service9,000,000 GBP

  Summary of the work We are seeking a delivery partner to work with the One Login for Government programme to provide whole or partial multi-disciplined digital delivery teams to work on outcomes that support the wider programme delivery in parallel to bui... Read more

• Awarded

  Published 15 days ago

  Award of Provision of Product Owner x1

  Scottish Government80,990 GBPExpiry date: 25/11/2022

  Working to a Service Manager, Product Owners will be responsible for bringing together and managing a multi-disciplinary team, which includes specialist resources from policy development, analysts, user research and service design, technical staff, specia... Read more

• Awarded

  Published 15 days ago

  Digital Communications Development and Engagement

  General Dental Council150,000 GBPExpiry date: 27/03/2024

  The GDC has award a call off contract for Digital Communications Development and Engagement . Services will be call off as a when required over a 2 year period. The contract may be extended by a further 2 period of 12 months. The scope of services is f... Read more

• Awarded

  Published 19 days ago

  UX research 22/23

  UK Health Security Agency120,000 GBPExpiry date: 30/09/2022

  Provision of regular qualitative user research sessions with current and potential users of the Covid-19 app. Recruitment of Participants. User Experience design support and & consultancy support

• Awarded

  Published 20 days ago

  Business Statistical Register Transformation

  Office for National Statistics3,800,000 GBP

  Summary of the work The design and development of a new Statistical Business Register service for ONS, utilising cloud services and using agile development techniques. Expected Contract Length 1 YEAR Latest start date Monday 28 March 2022 Why the Work ... Read more

• Awarded

  Published 26 days ago

  External partner for Lewisham Council’s Resident Experience programme (Lot 1)

  London Borough of Lewisham65,800 GBP

  Summary of the work We are seeking an external partner for up to six months to support us with the discovery and design phases of our organisation-wide Resident Experience programme. The successful supplier for Lot 1 will deliver a series of cross-Council... Read more

• Awarded

  Published 26 days ago

  Digital Definition Services - Product Development

  NHS Digital13,500,000 GBPExpiry date: 27/02/2024

  Supply of services to deliver digital interaction design, user research, technical and delivery support to the NHS Digital Testing Programme and Product Development Directorate within NHS Digital and specifically support the design of the digital journeys... Read more

• Awarded

  Published 26 days ago

  External partner for Lewisham Council’s Resident Experience programme (Lot 2)

  London Borough of Lewisham30,800 GBP

  Summary of the work We are seeking an external partner for up to six months to support us with the discovery and design phases of our organisation-wide Resident Experience programme. The successful supplier for Lot 2 will provide strategic advice, guidanc... Read more

• Awarded

  Published 28 days ago

  User-Centred Design and Research Services

  Department For Work and Pensions (DWP)60,444 GBPExpiry date: 30/06/2022

  Outcome Based User Research and Design Services to support DWP Verify Earnings and Pensions (VEP) System and Management Information (MI) Platform.

• Awarded

  Published 28 days ago

  DfE Data Service Delivery Capability

  Department for Education4,500,000 GBP

  Summary of the work DfE Data Directorate are looking for a supplier who will be able to provide service delivery capabilities on digital and technical projects as part of the DfE’s Data Transformation Portfolio. You will provide expertise and specialism t... Read more

• Awarded

  Published 28 days ago

  VOA Intranet User Research

  Valuation Office Agency32,000 GBPExpiry date: 11/09/2022

  This requirement is to provide Intranet User Research services for the Valuation Office Agency, full details of the requirement can be found in the attached Invitation to Tender document. The budget for this requirement has not been included at this st... Read more

• Awarded

  Published 29 days ago

  Setting Leadership Portfolio

  Department for Education9,400,000 GBP

  Summary of the work DfE are looking for a supplier who can deliver the design and build of digital services that make a genuine difference to people’s lives. Working in blended teams to deliver high quality, user-centred and sustainable digital products a... Read more

• Awarded

  Published 29 days ago

  Customer Experience and Design: User Centred Design

  Department for Education150,000 GBPExpiry date: 28/03/2023

  A User Research Tool at scale is required to support the team in the delivery and provisions of User Centred Design

• Awarded

  Published a month ago

  HTP and Digital Outcome Specialists

  Department For Work and Pensions (DWP)4,162,500 GBP

  Summary of the work DWP are transforming the journey that citizens who have a disability or health condition access support. We are looking for support to develop and deliver packages of work to build our digital product set that will improve claimant jou... Read more

• Awarded

  Published a month ago

  Open Electric Vehicle (EV) chargepoint data – alpha phase

  Department for Transport498,000 GBP

  Summary of the work Successful bidder will: • Continue extensive user research • Prototype solutions for open data that will support: o EV consumers o Local authorities and government o Other sectors • Support adoption of a data standard • Align with M... Read more

• Awarded

  Published a month ago

  User Research - CAMlite MI Reporting

  Department For Work and Pensions (DWP)90,270 GBPExpiry date: 02/08/2022

  Supplier will work with the CAMLite Team to deliver detailed architecture and low-level design for insight/analysis, metric development utilising appropriate modern technologies in order to create: - A single, centralised, one-stop shop for CAMLite's rep... Read more

• Awarded

  Published a month ago

  GB-London: CON-21-290 Redesigning the FCA Gateway for applicants and firms

  Financial Conduct Authority107,784 GBPExpiry date: 30/09/2022

  The FCA is commissioning user research to understand the needs and wants of applicants using the existing Gateway forms. We intend to update these forms by digitalising them, embedding greater validation and verification of data where possible, streamlini... Read more

• Awarded

  Published a month ago

  A discovery to develop a system for reporting and analysing carbon emissions data on UK shipping.

  Department for Transport, Maritime Environment Team79,750 GBP

  Summary of the work The winning supplier will be required to undertake a GDS compliant discovery that: • understands users and their context, • identifies any constraints • identifies improvements • includes a roadmap for delivery • identifies data requ... Read more

• Awarded

  Published a month ago

  GB-London: CON-21-278 Redesigning the FCA Register for consumers and industry users

  Financial Conduct Authority220,800 GBPExpiry date: 30/09/2022

  The FCA publishes information about regulated Firms and Individuals on the Financials Services Register (FSR). The FCA has commissioned user research and testing in order to help inform the creation of new types of FSR products to meet the specific and va... Read more

• Awarded

  Published a month ago

  DWP NGCC User Centred Service design and delivery

  Department For Work and Pensions (DWP)1,441,000 GBPExpiry date: 31/03/2023

  Provision of User Research / User Experience and Product Management services for Next Generation Contact Centre (NGCC), Conversational Platform (CP) and Automated Telephony Excellence (ATE).

• Awarded

  Published a month ago

  Award of Provision of Product Owner x1

  Scottish Government81,809 GBPExpiry date: 11/11/2022

  Working to a Service Manager, Product Owners will be responsible for bringing together and managing a multi-disciplinary team, which includes specialist resources from policy development, analysts, user research and service design, technical staff, specia... Read more

• Awarded

  Published a month ago

  Intranet Alpha

  Essex County Council95,275 GBP

  Summary of the work Essex County Council (ECC) need help building a website to better help employees access information about their job and organisation. Expected Contract Length 10 Weeks Latest start date Tuesday 26 October 2021 Budget Range Up to £10... Read more

• Awarded

  Published 2 months ago

  Benchmarking Data Service Beta

  Cabinet Office363,975 GBPExpiry date: 21/09/2022

  The Cabinet Office have undertaken a Further Competition against Lot 1 of the Crown Commercial Service (CCS) Digital Outcomes and Specialists 5 Framework Agreement (RM1043.7) The IPA Benchmarking Team require a team to deliver user research and develop... Read more

• Awarded

  Published 2 months ago

  UC User Research Recruitment Services

  Department For Work and Pensions (DWP)200,000 GBPExpiry date: 22/08/2023

  Department for Work and Pensions Digital requires participant recruitment for regular user research activities, to include the recruitment of participants who reflect the diverse make-up of people who use DWP services and manage a user research panel for ... Read more

• Awarded

  Published 2 months ago

  Website Design

  The Rotherham NHS Foundation Trust & Barnsley Hospital NHS Foundation Trust86,400 GBP

  Summary of the work We require a team with knowledge and expertise of web content management systems to build and configure a web content management system for use by multiple administrators at each Trust. Latest start date Tuesday 1 March 2022 Budget R... Read more

• Awarded

  Published 2 months ago

  Digital Usability Testing

  Money And Pensions Service68,350 GBPExpiry date: 20/05/2022

  The award of a contract to to recruit participants, carry out user research and provide recommendations from digital user testing in a London-based lab in March 2022, to support the development of two MaPS propositions.

• Awarded

  Published 2 months ago

  Discovery & Alpha for a new improved Single sign on and user account experience for our website

  The National Archives98,280 GBP

  Summary of the work Discovery and Alpha phases to define the future vision and MVP of a user account and sign in experience for The National Archives website. To include identification of a sign-in technical solution and user research, design and build of... Read more

• Awarded

  Published 2 months ago

  User research to support the development of an improved Essex Local Offer digital service

  Essex County Council57,600 GBP

  Summary of the work The ECC Service Transformation team have undertaken discovery and alpha phases of work on the SEND Local Offer. We are looking for an experienced User Researcher to support the testing of redesigned content and Information Architecture... Read more

• Awarded

  Published 2 months ago

  Discovery & Alpha for a new improved Single sign on and user account experience for our website

  The National Archives98,280 GBPExpiry date: 30/06/2022

  Discovery and Alpha phases to define the future vision and MVP of a user account and sign in experience for The National Archives website. To include identification of a sign-in technical solution and user research, design and build of an optimal user acc... Read more

• Awarded

  Published 2 months ago

  NHSBSA UR Participant Recruitment Contract

  NHS Business Services Authority950,000 GBPExpiry date: 28/02/2024

  Please note this award notice is a replacement for the previously published notice on 16 March 2022 with procurement reference CF-0706500D0O000000rwimUAA1. This notice includes the Contractual Terms and Conditions. Contract for the provision of a serv... Read more

• Awarded

  Published 2 months ago

  Schools Services Delivery Portfolio

  Department for Education8,500,000 GBP

  Summary of the work DfE requires a supplier to design and build digital services that make a genuine difference to people and which meet the government service standard. The supplier will work in blended teams to build and deliver high quality, user-centr... Read more

• Awarded

  Published 2 months ago

  Design, implement and support Hart District Council's website using the LocalGov Drupal platform

  Hart District Council93,200 GBP

  Summary of the work Design and build a new Hart District Council website based on LocalGov Drupal code, templates and modules. Upskill existing team to continue transformation beyond the lifetime of the contract. Provide maintenance, support and hosting f... Read more

• Awarded

  Published 2 months ago

  Award of Provision of User Research, What Data is important to me

  Scottish Government47,300 GBPExpiry date: 27/04/2022

  Provision of User Research

• Awarded

  Published 2 months ago

  User Research Contract 2021

  Office for National Statistics450,000 GBPExpiry date: 01/12/2023

  The Office for National Statistics are the United Kingdom's largest independent producer of official statistics and are recognised as the National Statistical Institute. Currently, the organisation is looking to procure the services of a single supplier f... Read more

• Awarded

  Published 2 months ago

  Web Project - Panlogic

  Health and Safety Executive94,130 GBPExpiry date: 04/05/2019

  HSE is looking to partner with a supplier to introduce a content management system (CMS) to manage content and enable a more responsive and effective communication channel with the website at the centre. The supplier must deliver a functional CMS that is ... Read more

• Awarded

  Published 2 months ago

  Accessibility design and testing

  Rushmoor Borough Council9,960 GBP

  Summary of the work We need an accessibility expert to review our proposed new website design. We expect this work will include: - testing with people with an impairment or disability - testing with assistive technology - knowledge transfer - help to dr... Read more

• Awarded

  Published 2 months ago

  Provision of Kerbside Management Discovery

  Department for Transport119,999 GBP

  Summary of the work User-focused research is required for the as-is and painpoints for improving management of the highway kerbside. The discovery will define user research that represents the various demands for kerbspace now and in the future, build on ... Read more

• Awarded

  Published 2 months ago

  Digital Partner - Website Design and Development

  NHS Specialist Pharmacy Service which is a hosted service by Liverpool University Hospitals NHS FT600,000 GBP

  Summary of the work Perform both maintenance and development functions. They will maintain: • The existing NHS SPS website using a set of defined technologies • Other digital products or functions used by NHS SPS They will support digital development; • ... Read more

• Awarded

  Published 2 months ago

  GB-London: CON-22-011 User Experience Designer

  Financial Conduct Authority161,784 GBPExpiry date: 09/03/2023

  This contract is for a user-experience (UX) designer to be responsible for conceiving and conducting user research, interviews, and surveys, and translating them into sitemaps, user flows, customer journey maps, wireframes, mock-ups, and prototypes. The U... Read more

• Awarded

  Published 2 months ago

  CCIS21A51 - GPP User Research and Service Assessment Support

  Crown Commercial Service91,800 GBPExpiry date: 31/03/2022

  User research services to underpin the development of a Government Property Profession digital service for community and skills development. This is to provide User Research services to deliver a successful Alpha phase resulting in a successful GDS servi... Read more

• Awarded

  Published 2 months ago

  C21529 Digital Data and Technology (DDaT) Central Multi-disciplinary Resource Service

  Home Office4,999,999 GBP

  Summary of the work The Home Office is looking for a supplier who can provide resources with the knowledge, skills and experience to help meet the demands for multi-disciplinary, on-payroll, Services within the Home Office’s Digital, Data and Technology (... Read more

• Awarded

  Published 2 months ago

  CO0164 SEND Local Offer on LocalGov Drupal

  Essex County Council82,390 GBP

  Summary of the work Essex County Council (ECC) need help building a website using LocalGov Drupal which gives families information about services for special educational needs and disabilities, including a directory. Expected Contract Length 2 years (opt... Read more

• Awarded

  Published 2 months ago

  LocalGov Drupal - Microsites

  Cumbria County Council189,525 GBP

  Summary of the work Cumbria County Council need help building microsites functionality for LocalGov Drupal, giving council content designers the tools to create standalone sites with basic design customisation. Expected Contract Length 6 months Latest ... Read more