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• Recent awards

See the latest 50 user research contracts published:

• • Awarded

  Published in 16 days

  Hospital Facilities Fault Reporting App - Combined Discovery and Alpha

  Department of Health and Social Care68,250 GBP

  Summary of the work 1. We have completed most of Discovery using internal resource. We need support completing Discovery by ensuring that user research carried out by DHSC is effective, and advising how the Discovery’s conclusions translate into technolog... Read more

• • Awarded

  Published today

  Senior Interaction Designer

  Disclosure Scotland78,000 GBP

  Summary of the work We’re looking for an experienced Senior Interaction Designer who works with minimal support that can influence and mentor others. You will design and lead on public and internal services that are accessible to everyone. Integrating D... Read more

• • Awarded

  Published 9 days ago

  Award of User Research Recruitment Partner

  Scottish Government30,800 GBPExpiry date: 14/07/2022

  User Research Recruitment Partner

• • Awarded

  Published 10 days ago

  FBIS Skilled Worker Research

  ATAMIS LTD54,839 GBPExpiry date: 31/12/2021

  User research targeting users of the skilled worker visa route. Supplier will conduct interviews, perform analysis and report.

• • Awarded

  Published 16 days ago

  Award of Provision of User Research Recruitment Partner

  Scottish Government10,000 GBPExpiry date: 31/03/2022

  The Shielding division within Scottish Government sought a provider who can recruit participants for user research and will manage the payment of incentives to those participants.

• • Awarded

  Published 16 days ago

  Bunkers Project

  Maritime and Coastguard Agency75,000 GBPExpiry date: 14/12/2020

  The Bunkers Project is looking to procure the services of Catapult who can assist the project to develop a new Digital Service offering for UKMS. The project is being delivered through an Agile process of continual improvement and the first Phase is Alpha... Read more

• • Awarded

  Published 16 days ago

  IPA Benchmarking Hub Service Project Alpha

  Cabinet Office136,300 GBPExpiry date: 23/12/2021

  The Cabinet Office have undertaken a Further Competition against Lot 1 Digital Outcomes of the Crown Commercial Service (CCS) Digital Outcomes and Specialists 5 Framework Agreement (RM1043.7). The IPA Benchmarking Team require a team to validate and ... Read more

• • Awarded

  Published 16 days ago

  Digital Delivery Centre support for new HMRC services

  HM Revenue & Customs (HMRC)0

  Summary of the work HM Revenue and Customs is looking for a supplier who can bring a wide range DDaT skills, knowledge and experience to help meet delivery demand for new customer-facing digital services, bringing new public facing user journeys from Disc... Read more

• • Awarded

  Published 19 days ago

  New business processes and UI mockups for TNA's catalogue management system editorial workflow

  The National Archives98,820 GBPExpiry date: 10/03/2022

  Re-design the business processes and interface for an editorial workflow. Building on existing user research, the supplier will carry out the required UX to develop, deliver and demonstrate wireframes and interactive mock-ups, which, when built, will meet... Read more

• • Awarded

  Published 20 days ago

  New business processes and UI mockups for TNA’s catalogue management system editorial workflow

  The National Archives98,820 GBP

  Summary of the work Re-design the business processes and interface for an editorial workflow. Building on existing user research, the supplier will carry out the required UX to develop, deliver and demonstrate wireframes and interactive mock-ups, which, w... Read more

• • Awarded

  Published 20 days ago

  A discovery and alpha for a service that collects data to generate and disclose an energy rating.

  Department for Business Energy and Industrial Strategy (BEIS)449,999 GBP

  Summary of the work We require a skilled team with user research experience to conduct a Discovery and Alpha phase to create a digital service that enables building owners, tenants and assessors to engage, submit data, generate a rating, publicly disclose... Read more

• • Awarded

  Published 23 days ago

  Website redesign and research

  CCW49,920 GBP

  Summary of the work Redesign/develop CCW website, implementing significant changes, resulting in accessible, effective content tailored to our different audiences. We want households, business-customers and stakeholders to find content quickly first-time... Read more

• • Awarded

  Published 27 days ago

  Building Safety Regulator Programme Discovery Partner copy

  Health & Safety Executive (HSE) Building Safety Regulator Programme1,376,250 GBP

  Summary of the work The BSR Programme needs to conduct a discovery with a partner with a proven track record of large scale digitally enabled transformation, to understand the BSR's users and their requirements, any constraints to delivery and a high leve... Read more

• • Awarded

  Published 27 days ago

  Strategic Information Technology Delivery Partner

  Office of Qualifications and Examinations Regulation (Ofqual)500,000 GBP

  Summary of the work Ofqual’s DDaT team are seeking to appoint a highly engaging and collaborative strategic Information Technology delivery partner who, periodically, are able to supplement an existing, (permanent), agile delivery team with technical deve... Read more

• • Awarded

  Published 27 days ago

  NAO website redevelopment alpha-beta

  National Audit Office (NAO)174,600 GBP

  Summary of the work Alpha and beta to redevelop the NAO’s external website (www.nao.org.uk). We want to work with a digital delivery partner to iteratively improve our website, content management platform, and design system. Expected Contract Length 25 ... Read more

• • Awarded

  Published a month ago

  ADVICE AND SUPPORT TO SET OUT THE REQUIREMENTS FOR A COMPONENTISED CONTENT MANAGEMENT SYSTEM

  Office for National Statistics91,295 GBP

  Summary of the work A discovery exercise is needed to be undertaken to set out the requirements for CMS taking a componentised and structured approach to content development, management and publication that aligns to the structured approach that ONS is ta... Read more

• • Awarded

  Published a month ago

  Design, develop and deliver a new, cloud version of the PRONOM web service and file format registry

  The National Archives60,500 GBP

  Summary of the work Design, develop, and deliver a new, cloud-based, graph (RDF) data version of the PRONOM web service and file format information registry, including editorial workflow functionality and improvements to the user interface. Expected Cont... Read more

• • Awarded

  Published a month ago

  Research with Patients, Carers and GP Practice Staff: Online and Video Consultations in Primary Care

  NHS England142,000 GBPExpiry date: 12/08/2022

  The Authority is looking for a Supplier for the provision of research with patients, carers and GP Practice Staff to support NHSE/I's understanding of the real world use of online and video consultation systems in primary care. This is expected to be a 8... Read more

• • Awarded

  Published a month ago

  Identity and Access Management Discovery

  Department for Transport184,200 GBP

  Summary of the work User-focused research into the as-is, pain points and opportunities of related programs. Expert recommendations, providing insight from robust technical domain experience, actions to improve identity governance and administration - ena... Read more

• • Awarded

  Published a month ago

  Discovery and delivery of digital and data services related to online food sale and online platforms

  Food Standards Agency520,000 GBP

  Summary of the work FSA requires a team to understand how FSA services work for online platforms to make sure platforms are enabled to encourage safe food behaviours in their partner businesses. The team will discover which services platform businesses ar... Read more

• • Awarded

  Published a month ago

  Alpha Phase: Occupational Maps

  Institute for Apprenticeships and Technical Education240,000 GBP

  Summary of the work Provide the necessary skills to support the Institute team to develop an Alpha prototype, and supporting plans, that will enable the delivery of a viable beta solution. Expected Contract Length Oct 21 to Mar 22, potential to extend in... Read more

• • Awarded

  Published a month ago

  UK SBS - PS21112 - REF Results user research Quotation Request

  UK Shared Business Services Ltd39,950 GBPExpiry date: 30/11/2021

  ***** THIS IS AN AWARD NOTICE, NOT A CALL FOR COMPETITION ***** This procurement is being concluded following a competitive quote exercise. Brief Description of Requirement The supplier is required to undertake user research to establish the user r... Read more

• • Awarded

  Published a month ago

  Digital information hub for youth services in Southwark

  London Borough of Southwark Council105,400 GBP

  Summary of the work We would like to develop a digital information hub providing comprehensive, up-to-date and accessible information about activities and services for young people and families. We would like to create a flexible, user-friendly, interacti... Read more

• • Awarded

  Published a month ago

  CMA Public Gateway and other Digital Services

  Competition and Markets Authority133,600 GBP

  Summary of the work The Competition and Markets Authority requires development and testing services. To develop the CMA Public Gateway (CPG) and Report a Whistleblower (RAW) projects, separate digital reporting services to be hosted on GOV.UK. The suppl... Read more

• • Awarded

  Published a month ago

  DHSC Hospital Facilities Fault Reporting App – Concluding Alpha and Delivering Private & Public Beta

  Department of Health and Social Care258,775 GBP

  Summary of the work Completion an Alpha reassessment and deliver the Beta phase in developing a mobile app to help staff more easily report faults in hospitals. The aim is to improve the value Trusts achieve from PFI contracts and ensure they receive the ... Read more

• • Awarded

  Published a month ago

  User Research Capability Contract

  Department of Health and Social Care1,750,000 GBP

  Lot 1: Additional requirements added to the User Research work through the DCT programme. The uplift will enable additional Service Design.

• • Awarded

  Published a month ago

  DHSC – Weight Management Services - Discovery Phase

  Department of Health and Social Care110,900 GBP

  Summary of the work DHSC discovery to understand of the experiences of people living with obesity in accessing weight management services and identify digital solutions to improve those experiences. Outcomes will include: identifying problems in accessing... Read more

• • Awarded

  Published a month ago

  WP1994 User Research Participants for GOV.UK Roadmap

  Government Digital Service62,500 GBPExpiry date: 30/09/2022

  Providing user research participants for GOV.UK Roadmap (available on GDS blog https://gds.blog.gov.uk/2021/03/29/whats-next-for-gov-uk-in-2021-to-2022/)

• • Awarded

  Published a month ago

  Public Sector Procurement Centre of Excellence Wales - Discovery

  Welsh Government79,920 GBP

  Summary of the work We want to understand the potential for a procurement centre of excellence for Wales. The CoE needs to be considered against the context of several changes that will be taking place with public procurement including opportunities for n... Read more

• • Awarded

  Published 2 months ago

  RE-LISTED 701555473 Digital Service Programme Partner: Data Science

  Navy Digital Services, Ministry of Defence (NDS, MOD)8,333,000 GBP

  Summary of the work The data science DSPP will provide a flexible and scalable data science capability to supplement the in-government expertise provided by DSTL, providing the RN with the capacity and skills required to deliver data science projects sust... Read more

• • Awarded

  Published 2 months ago

  CMA Capital Projects

  Competition and Markets Authority345,000 GBPExpiry date: 12/09/2022

  CMA is working on a number of digital projects. This requirement is for Cloud based project expertise in Project Management, Business Analysis and User research.

• • Awarded

  Published 2 months ago

  Search Alpha/Beta - Empowering users to search The National Archives catalogue and website

  The National Archives100,000 GBP

  Summary of the work With our new website’s Private Beta nearly complete, we now require a partner with skill and expertise in developing powerful search engines using Elasticsearch to build a new service for the next www.nationalarchives.gov.uk website. ... Read more

• • Awarded

  Published 2 months ago

  Incentive Vouchers

  HM Revenue & Customs (HMRC)95,000 GBPExpiry date: 21/07/2024

  HMRC has awarded a Contract for the provision of Incentive Vouchers to HMRC. Vouchers are in turn issued to users for taking part in user research to support the development of HMRC digital platforms. Vouchers are provided in a combination of digital and ... Read more

• • Awarded

  Published 2 months ago

  A partner agency to work with us to build discrete features on our new website content platform

  National Citizens Advice567,367 GBP

  Summary of the work Citizens Advice require a multidisciplinary product team with good knowledge of Ruby, accessible web design, progressive enhancement and headless content management architectures to develop specific features as part of a migration to a... Read more

• • Awarded

  Published 2 months ago

  Develop DiAGRAM prototype to meet accessibility standards and make improvements to user interface

  The National Archives65,000 GBP

  Summary of the work Improve the accessibility of a software application (currently developed in R/Shiny) through front-end development to meet the following standards: GDS service standard; Web Content Accessibility Guidelines (WCAG) 2.1 level AA. Improve... Read more

• • Awarded

  Published 2 months ago

  Discovery and Alpha for an Access Service for Digital Records at The National Archives.

  The National Archives62,000 GBP

  Summary of the work We are looking for an experienced multidisciplinary team to work with us to undertake a user-focused Discovery to Alpha project exploring how to provide access to digital records for Government users, incorporating the concept of grada... Read more

• • Awarded

  Published 2 months ago

  HMCTS Reform - Civil, Family and Tribunal Services – Family Jurisdiction

  HM Courts and Tribunal Service (HMCTS)5,500,000 GBP

  Summary of the work Flexible, outcome based Managed Service, meeting outcomes to timescales, budget and government service standards, delivering digital services to users of Tribunal services including development and live running of Beta services. Will... Read more

• • Awarded

  Published 2 months ago

  User research on NHSX Information Governance Web Pages

  NHS England33,475 GBPExpiry date: 31/03/2022

  The provision of user research using individual depth sessions with frontline health and care staff and IG professionals to determine their views on the existing dedicated Information Governance web pages and what possible future guidance would help them ... Read more

• • Awarded

  Published 2 months ago

  User Research Call Off Contract for IT Projects

  Competition and Markets Authority49,500 GBPExpiry date: 31/03/2022

  Provision of User research to support the design and build of Competition and Markets Authority Capital Projects.

• • Awarded

  Published 2 months ago

  CP2093-21 Public Health Nursing Digital Transformation

  Devon County Council60,000 GBP

  Summary of the work DCC are undertaking a review to understand how digital capabilities, can support user centred service transformation within Public Health Nursing. Phase 1 to develop user centred approach to understand requirements and opportunity for... Read more

• • Awarded

  Published 2 months ago

  WP1943 - Digital Capability for Urgent DDaT Requirements

  Government Digital Service4,000,000 GBP

  Summary of the work Following on from the success of WP1701-03, WP1810-13 and WP1942 that provided urgent DDaT resource across Government. GDS requires a new supplier to work on time-constrained DDaT projects. The new contracts will continue to provide t... Read more

• • Awarded

  Published 2 months ago

  WP1968 Recruitment of User Research Participants for the Digital Identity Programme

  Government Digital Service75,000 GBPExpiry date: 31/08/2022

  To recruit user research participants for Digital Identity Programme

• • Awarded

  Published 2 months ago

  Alpha Phase of Seafarer Services

  Maritime and Coastguard Agency132,829 GBPExpiry date: 24/03/2021

  Seafarer Services is splitting the seafarer oral exam into two parts, an online assessment (Part A) and a shorted face-to-face oral exam (Part B).MCA is purchasing the services of a third-partycontractor/ developer to deliver an alpha phase systemthat wil... Read more

• • Awarded

  Published 2 months ago

  Talk to FRANK website technical development

  Public Health England250,000 GBPExpiry date: 31/08/2023

  To deliver technical development of the Talk to FRANK web site including performing user testing and user research, maintenance and providing new functionality where appropriate based on user needs; in order to support the Government Drug Strategy: https:... Read more

• • Awarded

  Published 2 months ago

  DVSA Commercial Vehicle Services Assurance Team

  Driver and Vehicle Standards Agency1,700,000 GBP

  Summary of the work The Commercial Vehicle Services (CVS) Project is a large-scale digital transformation. To provide technical assurance of the primary delivery, the Project requires technical roles to work as part of an Assurance Team. Please email CVS... Read more

• • Awarded

  Published 2 months ago

  Mental Health Crisis Breathing Space User Research and Evaluation

  Money And Pensions Service167,320 GBPExpiry date: 31/08/2022

  Breathing Space is a Treasury (HMT) policy which began on 4th May 2021. It gives customers protection from creditor interest, charges, enforcement activity and collection communication, enabling them to stabilize their financial situation, engage with adv... Read more

• • Awarded

  Published 2 months ago

  Development of Health & Social Care Standards Register and Alpha of contribution model features

  NHSX500,000 GBP

  Summary of the work This project is to build a digital service that provides a registry of the key data and information standards for health and social care that meets the needs of care providers, their IT suppliers, standards owners and creators, and cen... Read more

• • Awarded

  Published 3 months ago

  FutureNHS Discovery/Alpha for platform integration, trend analysis and improved search

  NHS England232,668 GBP

  Summary of the work NHS England are looking for an experienced discovery and alpha team to help them fully understand and prototype potential solutions to enhance the FutureNHS platform in terms of integration, trend analysis and search. Expected Contrac... Read more

• • Awarded

  Published 3 months ago

  DVSA Commercial Vehicle Services Digital Delivery Partner

  Driver and Vehicle Standards Agency7,783,530 GBP

  Summary of the work DVSA have a requirement to replace legacy IT systems supporting the vehicle testing service. The digital delivery partner will develop and transition to a new digital service, whilst implementing service improvements for our users and ... Read more

• • Awarded

  Published 3 months ago

  Multiplication Tables Check (MTC) Support - STA 0255/ Jaggaer Ref: Project_4608

  Department of Education46,100 GBP

  Summary of the work Maintain and support the live running of the MTC service, including load testing assurance. Continuously improve the service in-between cycles. To potentially explore opportunities to deliver service in house. Maintain and improve ... Read more

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