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  • Recent awards

See the latest 50 user research contracts published:

  • Awarded

    Published in 16 days

    Hospital Facilities Fault Reporting App - Combined Discovery and Alpha

    bank-iconDepartment of Health and Social Careprice-tag-icon68,250 GBP

    Summary of the work 1. We have completed most of Discovery using internal resource. We need support completing Discovery by ensuring that user research carried out by DHSC is effective, and advising how the Discovery’s conclusions translate into technolog...

  • Awarded

    Published today

    Senior Interaction Designer

    bank-iconDisclosure Scotlandprice-tag-icon78,000 GBP

    Summary of the work We’re looking for an experienced Senior Interaction Designer who works with minimal support that can influence and mentor others. You will design and lead on public and internal services that are accessible to everyone. Integrating D...

  • Awarded

    Published 9 days ago

    Award of User Research Recruitment Partner

    bank-iconScottish Governmentprice-tag-icon30,800 GBPtime-iconExpiry date: 14/07/2022

    User Research Recruitment Partner

  • Awarded

    Published 10 days ago

    FBIS Skilled Worker Research

    bank-iconATAMIS LTDprice-tag-icon54,839 GBPtime-iconExpiry date: 31/12/2021

    User research targeting users of the skilled worker visa route. Supplier will conduct interviews, perform analysis and report.

  • Awarded

    Published 16 days ago

    Award of Provision of User Research Recruitment Partner

    bank-iconScottish Governmentprice-tag-icon10,000 GBPtime-iconExpiry date: 31/03/2022

    The Shielding division within Scottish Government sought a provider who can recruit participants for user research and will manage the payment of incentives to those participants.

  • Awarded

    Published 16 days ago

    Bunkers Project

    bank-iconMaritime and Coastguard Agencyprice-tag-icon75,000 GBPtime-iconExpiry date: 14/12/2020

    The Bunkers Project is looking to procure the services of Catapult who can assist the project to develop a new Digital Service offering for UKMS. The project is being delivered through an Agile process of continual improvement and the first Phase is Alpha...

  • Awarded

    Published 16 days ago

    IPA Benchmarking Hub Service Project Alpha

    bank-iconCabinet Officeprice-tag-icon136,300 GBPtime-iconExpiry date: 23/12/2021

    The Cabinet Office have undertaken a Further Competition against Lot 1 Digital Outcomes of the Crown Commercial Service (CCS) Digital Outcomes and Specialists 5 Framework Agreement (RM1043.7). The IPA Benchmarking Team require a team to validate and ...

  • Awarded

    Published 16 days ago

    Digital Delivery Centre support for new HMRC services

    bank-iconHM Revenue & Customs (HMRC)0

    Summary of the work HM Revenue and Customs is looking for a supplier who can bring a wide range DDaT skills, knowledge and experience to help meet delivery demand for new customer-facing digital services, bringing new public facing user journeys from Disc...

  • Awarded

    Published 19 days ago

    New business processes and UI mockups for TNA's catalogue management system editorial workflow

    bank-iconThe National Archivesprice-tag-icon98,820 GBPtime-iconExpiry date: 10/03/2022

    Re-design the business processes and interface for an editorial workflow. Building on existing user research, the supplier will carry out the required UX to develop, deliver and demonstrate wireframes and interactive mock-ups, which, when built, will meet...

  • Awarded

    Published 20 days ago

    New business processes and UI mockups for TNA’s catalogue management system editorial workflow

    bank-iconThe National Archivesprice-tag-icon98,820 GBP

    Summary of the work Re-design the business processes and interface for an editorial workflow. Building on existing user research, the supplier will carry out the required UX to develop, deliver and demonstrate wireframes and interactive mock-ups, which, w...

  • Awarded

    Published 20 days ago

    A discovery and alpha for a service that collects data to generate and disclose an energy rating.

    bank-iconDepartment for Business Energy and Industrial Strategy (BEIS)price-tag-icon449,999 GBP

    Summary of the work We require a skilled team with user research experience to conduct a Discovery and Alpha phase to create a digital service that enables building owners, tenants and assessors to engage, submit data, generate a rating, publicly disclose...

  • Awarded

    Published 23 days ago

    Website redesign and research

    bank-iconCCWprice-tag-icon49,920 GBP

    Summary of the work Redesign/develop CCW website, implementing significant changes, resulting in accessible, effective content tailored to our different audiences. We want households, business-customers and stakeholders to find content quickly first-time...

  • Awarded

    Published 27 days ago

    Building Safety Regulator Programme Discovery Partner copy

    bank-iconHealth & Safety Executive (HSE) Building Safety Regulator Programmeprice-tag-icon1,376,250 GBP

    Summary of the work The BSR Programme needs to conduct a discovery with a partner with a proven track record of large scale digitally enabled transformation, to understand the BSR's users and their requirements, any constraints to delivery and a high leve...

  • Awarded

    Published 27 days ago

    Strategic Information Technology Delivery Partner

    bank-iconOffice of Qualifications and Examinations Regulation (Ofqual)price-tag-icon500,000 GBP

    Summary of the work Ofqual’s DDaT team are seeking to appoint a highly engaging and collaborative strategic Information Technology delivery partner who, periodically, are able to supplement an existing, (permanent), agile delivery team with technical deve...

  • Awarded

    Published 27 days ago

    NAO website redevelopment alpha-beta

    bank-iconNational Audit Office (NAO)price-tag-icon174,600 GBP

    Summary of the work Alpha and beta to redevelop the NAO’s external website (www.nao.org.uk). We want to work with a digital delivery partner to iteratively improve our website, content management platform, and design system. Expected Contract Length 25 ...

  • Awarded

    Published a month ago

    ADVICE AND SUPPORT TO SET OUT THE REQUIREMENTS FOR A COMPONENTISED CONTENT MANAGEMENT SYSTEM

    bank-iconOffice for National Statisticsprice-tag-icon91,295 GBP

    Summary of the work A discovery exercise is needed to be undertaken to set out the requirements for CMS taking a componentised and structured approach to content development, management and publication that aligns to the structured approach that ONS is ta...

  • Awarded

    Published a month ago

    Design, develop and deliver a new, cloud version of the PRONOM web service and file format registry

    bank-iconThe National Archivesprice-tag-icon60,500 GBP

    Summary of the work Design, develop, and deliver a new, cloud-based, graph (RDF) data version of the PRONOM web service and file format information registry, including editorial workflow functionality and improvements to the user interface. Expected Cont...

  • Awarded

    Published a month ago

    Research with Patients, Carers and GP Practice Staff: Online and Video Consultations in Primary Care

    bank-iconNHS Englandprice-tag-icon142,000 GBPtime-iconExpiry date: 12/08/2022

    The Authority is looking for a Supplier for the provision of research with patients, carers and GP Practice Staff to support NHSE/I's understanding of the real world use of online and video consultation systems in primary care. This is expected to be a 8...

  • Awarded

    Published a month ago

    Identity and Access Management Discovery

    bank-iconDepartment for Transportprice-tag-icon184,200 GBP

    Summary of the work User-focused research into the as-is, pain points and opportunities of related programs. Expert recommendations, providing insight from robust technical domain experience, actions to improve identity governance and administration - ena...

  • Awarded

    Published a month ago

    Discovery and delivery of digital and data services related to online food sale and online platforms

    bank-iconFood Standards Agencyprice-tag-icon520,000 GBP

    Summary of the work FSA requires a team to understand how FSA services work for online platforms to make sure platforms are enabled to encourage safe food behaviours in their partner businesses. The team will discover which services platform businesses ar...

  • Awarded

    Published a month ago

    Alpha Phase: Occupational Maps

    bank-iconInstitute for Apprenticeships and Technical Educationprice-tag-icon240,000 GBP

    Summary of the work Provide the necessary skills to support the Institute team to develop an Alpha prototype, and supporting plans, that will enable the delivery of a viable beta solution. Expected Contract Length Oct 21 to Mar 22, potential to extend in...

  • Awarded

    Published a month ago

    UK SBS - PS21112 - REF Results user research Quotation Request

    bank-iconUK Shared Business Services Ltdprice-tag-icon39,950 GBPtime-iconExpiry date: 30/11/2021

    ***** THIS IS AN AWARD NOTICE, NOT A CALL FOR COMPETITION ***** This procurement is being concluded following a competitive quote exercise. Brief Description of Requirement The supplier is required to undertake user research to establish the user r...

  • Awarded

    Published a month ago

    Digital information hub for youth services in Southwark

    bank-iconLondon Borough of Southwark Councilprice-tag-icon105,400 GBP

    Summary of the work We would like to develop a digital information hub providing comprehensive, up-to-date and accessible information about activities and services for young people and families. We would like to create a flexible, user-friendly, interacti...

  • Awarded

    Published a month ago

    CMA Public Gateway and other Digital Services

    bank-iconCompetition and Markets Authorityprice-tag-icon133,600 GBP

    Summary of the work The Competition and Markets Authority requires development and testing services. To develop the CMA Public Gateway (CPG) and Report a Whistleblower (RAW) projects, separate digital reporting services to be hosted on GOV.UK. The suppl...

  • Awarded

    Published a month ago

    DHSC Hospital Facilities Fault Reporting App – Concluding Alpha and Delivering Private & Public Beta

    bank-iconDepartment of Health and Social Careprice-tag-icon258,775 GBP

    Summary of the work Completion an Alpha reassessment and deliver the Beta phase in developing a mobile app to help staff more easily report faults in hospitals. The aim is to improve the value Trusts achieve from PFI contracts and ensure they receive the ...

  • Awarded

    Published a month ago

    User Research Capability Contract

    bank-iconDepartment of Health and Social Careprice-tag-icon1,750,000 GBP

    Lot 1: Additional requirements added to the User Research work through the DCT programme. The uplift will enable additional Service Design.

  • Awarded

    Published a month ago

    DHSC – Weight Management Services - Discovery Phase

    bank-iconDepartment of Health and Social Careprice-tag-icon110,900 GBP

    Summary of the work DHSC discovery to understand of the experiences of people living with obesity in accessing weight management services and identify digital solutions to improve those experiences. Outcomes will include: identifying problems in accessing...

  • Awarded

    Published a month ago

    WP1994 User Research Participants for GOV.UK Roadmap

    bank-iconGovernment Digital Serviceprice-tag-icon62,500 GBPtime-iconExpiry date: 30/09/2022

    Providing user research participants for GOV.UK Roadmap (available on GDS blog https://gds.blog.gov.uk/2021/03/29/whats-next-for-gov-uk-in-2021-to-2022/)

  • Awarded

    Published a month ago

    Public Sector Procurement Centre of Excellence Wales - Discovery

    bank-iconWelsh Governmentprice-tag-icon79,920 GBP

    Summary of the work We want to understand the potential for a procurement centre of excellence for Wales. The CoE needs to be considered against the context of several changes that will be taking place with public procurement including opportunities for n...

  • Awarded

    Published 2 months ago

    RE-LISTED 701555473 Digital Service Programme Partner: Data Science

    bank-iconNavy Digital Services, Ministry of Defence (NDS, MOD)price-tag-icon8,333,000 GBP

    Summary of the work The data science DSPP will provide a flexible and scalable data science capability to supplement the in-government expertise provided by DSTL, providing the RN with the capacity and skills required to deliver data science projects sust...

  • Awarded

    Published 2 months ago

    CMA Capital Projects

    bank-iconCompetition and Markets Authorityprice-tag-icon345,000 GBPtime-iconExpiry date: 12/09/2022

    CMA is working on a number of digital projects. This requirement is for Cloud based project expertise in Project Management, Business Analysis and User research.

  • Awarded

    Published 2 months ago

    Search Alpha/Beta - Empowering users to search The National Archives catalogue and website

    bank-iconThe National Archivesprice-tag-icon100,000 GBP

    Summary of the work With our new website’s Private Beta nearly complete, we now require a partner with skill and expertise in developing powerful search engines using Elasticsearch to build a new service for the next www.nationalarchives.gov.uk website. ...

  • Awarded

    Published 2 months ago

    Incentive Vouchers

    bank-iconHM Revenue & Customs (HMRC)price-tag-icon95,000 GBPtime-iconExpiry date: 21/07/2024

    HMRC has awarded a Contract for the provision of Incentive Vouchers to HMRC. Vouchers are in turn issued to users for taking part in user research to support the development of HMRC digital platforms. Vouchers are provided in a combination of digital and ...

  • Awarded

    Published 2 months ago

    A partner agency to work with us to build discrete features on our new website content platform

    bank-iconNational Citizens Adviceprice-tag-icon567,367 GBP

    Summary of the work Citizens Advice require a multidisciplinary product team with good knowledge of Ruby, accessible web design, progressive enhancement and headless content management architectures to develop specific features as part of a migration to a...

  • Awarded

    Published 2 months ago

    Develop DiAGRAM prototype to meet accessibility standards and make improvements to user interface

    bank-iconThe National Archivesprice-tag-icon65,000 GBP

    Summary of the work Improve the accessibility of a software application (currently developed in R/Shiny) through front-end development to meet the following standards: GDS service standard; Web Content Accessibility Guidelines (WCAG) 2.1 level AA. Improve...

  • Awarded

    Published 2 months ago

    Discovery and Alpha for an Access Service for Digital Records at The National Archives.

    bank-iconThe National Archivesprice-tag-icon62,000 GBP

    Summary of the work We are looking for an experienced multidisciplinary team to work with us to undertake a user-focused Discovery to Alpha project exploring how to provide access to digital records for Government users, incorporating the concept of grada...

  • Awarded

    Published 2 months ago

    HMCTS Reform - Civil, Family and Tribunal Services – Family Jurisdiction

    bank-iconHM Courts and Tribunal Service (HMCTS)price-tag-icon5,500,000 GBP

    Summary of the work Flexible, outcome based Managed Service, meeting outcomes to timescales, budget and government service standards, delivering digital services to users of Tribunal services including development and live running of Beta services. Will...

  • Awarded

    Published 2 months ago

    User research on NHSX Information Governance Web Pages

    bank-iconNHS Englandprice-tag-icon33,475 GBPtime-iconExpiry date: 31/03/2022

    The provision of user research using individual depth sessions with frontline health and care staff and IG professionals to determine their views on the existing dedicated Information Governance web pages and what possible future guidance would help them ...

  • Awarded

    Published 2 months ago

    User Research Call Off Contract for IT Projects

    bank-iconCompetition and Markets Authorityprice-tag-icon49,500 GBPtime-iconExpiry date: 31/03/2022

    Provision of User research to support the design and build of Competition and Markets Authority Capital Projects.

  • Awarded

    Published 2 months ago

    CP2093-21 Public Health Nursing Digital Transformation

    bank-iconDevon County Councilprice-tag-icon60,000 GBP

    Summary of the work DCC are undertaking a review to understand how digital capabilities, can support user centred service transformation within Public Health Nursing. Phase 1 to develop user centred approach to understand requirements and opportunity for...

  • Awarded

    Published 2 months ago

    WP1943 - Digital Capability for Urgent DDaT Requirements

    bank-iconGovernment Digital Serviceprice-tag-icon4,000,000 GBP

    Summary of the work Following on from the success of WP1701-03, WP1810-13 and WP1942 that provided urgent DDaT resource across Government. GDS requires a new supplier to work on time-constrained DDaT projects. The new contracts will continue to provide t...

  • Awarded

    Published 2 months ago

    WP1968 Recruitment of User Research Participants for the Digital Identity Programme

    bank-iconGovernment Digital Serviceprice-tag-icon75,000 GBPtime-iconExpiry date: 31/08/2022

    To recruit user research participants for Digital Identity Programme

  • Awarded

    Published 2 months ago

    Alpha Phase of Seafarer Services

    bank-iconMaritime and Coastguard Agencyprice-tag-icon132,829 GBPtime-iconExpiry date: 24/03/2021

    Seafarer Services is splitting the seafarer oral exam into two parts, an online assessment (Part A) and a shorted face-to-face oral exam (Part B).MCA is purchasing the services of a third-partycontractor/ developer to deliver an alpha phase systemthat wil...

  • Awarded

    Published 2 months ago

    Talk to FRANK website technical development

    bank-iconPublic Health Englandprice-tag-icon250,000 GBPtime-iconExpiry date: 31/08/2023

    To deliver technical development of the Talk to FRANK web site including performing user testing and user research, maintenance and providing new functionality where appropriate based on user needs; in order to support the Government Drug Strategy: https:...

  • Awarded

    Published 2 months ago

    DVSA Commercial Vehicle Services Assurance Team

    bank-iconDriver and Vehicle Standards Agencyprice-tag-icon1,700,000 GBP

    Summary of the work The Commercial Vehicle Services (CVS) Project is a large-scale digital transformation. To provide technical assurance of the primary delivery, the Project requires technical roles to work as part of an Assurance Team. Please email CVS...

  • Awarded

    Published 2 months ago

    Mental Health Crisis Breathing Space User Research and Evaluation

    bank-iconMoney And Pensions Serviceprice-tag-icon167,320 GBPtime-iconExpiry date: 31/08/2022

    Breathing Space is a Treasury (HMT) policy which began on 4th May 2021. It gives customers protection from creditor interest, charges, enforcement activity and collection communication, enabling them to stabilize their financial situation, engage with adv...

  • Awarded

    Published 2 months ago

    Development of Health & Social Care Standards Register and Alpha of contribution model features

    bank-iconNHSXprice-tag-icon500,000 GBP

    Summary of the work This project is to build a digital service that provides a registry of the key data and information standards for health and social care that meets the needs of care providers, their IT suppliers, standards owners and creators, and cen...

  • Awarded

    Published 3 months ago

    FutureNHS Discovery/Alpha for platform integration, trend analysis and improved search

    bank-iconNHS Englandprice-tag-icon232,668 GBP

    Summary of the work NHS England are looking for an experienced discovery and alpha team to help them fully understand and prototype potential solutions to enhance the FutureNHS platform in terms of integration, trend analysis and search. Expected Contrac...

  • Awarded

    Published 3 months ago

    DVSA Commercial Vehicle Services Digital Delivery Partner

    bank-iconDriver and Vehicle Standards Agencyprice-tag-icon7,783,530 GBP

    Summary of the work DVSA have a requirement to replace legacy IT systems supporting the vehicle testing service. The digital delivery partner will develop and transition to a new digital service, whilst implementing service improvements for our users and ...

  • Awarded

    Published 3 months ago

    Multiplication Tables Check (MTC) Support - STA 0255/ Jaggaer Ref: Project_4608

    bank-iconDepartment of Educationprice-tag-icon46,100 GBP

    Summary of the work Maintain and support the live running of the MTC service, including load testing assurance. Continuously improve the service in-between cycles. To potentially explore opportunities to deliver service in house. Maintain and improve ...

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