Tenders & contracts relating to customer experience
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- Awarded
Published 3 years ago
Customer Focused Digital Diversion Routes
121,265.4 GBP
Expiry date: 31/08/2023Highways England is looking to award a contract for the provision of services to support the development of a diversion route toolkit and support the planning, monitoring and evaluation of on-road trials. These trials are part of Highways England's ongo...
- Awarded
Published 9 months ago
NCC555 The Maltings Design Competition, Berwick-upon-Tweed
2,180,426.67 GBPExpiry date: 30/04/2026The aim of this procurement process is for The Maltings to select a multi-disciplinary design team for the design of a new cultural venue for Berwick-upon-Tweed. \r \r The Maltings current Eastern Lane venue is no longer fit for purpose and the Maltings...
- Awarded
Published 3 years ago
Service Delivery Capability
1,500,000 GBPSummary of the work We are looking for service delivery capability to work alongside in-house teams and other suppliers. They will work with blended teams to deliver outcomes based on user needs. The contract will support capability gaps within the scope...
- Awarded
Published 3 years ago
Support to generate feedback on the HMRC Charter and Professional Standards
106,280 GBPExpiry date: 09/12/2021The work which will be undertaken by the Contractor has distinct strands of activity, addressing cultural challenges with embedding the Compliance Professional Standards and wider issues with our communications and products around quality and customer e...
- Awarded
Published 7 months ago
Input and Output Communications
140,000,000 GBPExpiry date: 01/10/2030HMRC was looking to appoint a supplier(s) to deliver, under a single contract, a trusted service for continuity of current communication services as well as to support our vision for innovative solutions to assist with our digital transformation. Through...
- Awarded
Published a year ago
Consultancy for SecOps Modules inc. Vulnerability Response and Integration with Existing Platform
100,000 GBPSummary of the work Senior Delivery and Integration Lead ServiceNow for Vulnerability Response and GRC IRM. Working within a focussed internal, blended team, lead the end-to-end discovery, delivery and implementation of ServiceNow Vulnerability Response t...
- Awarded
Published 2 years ago
Great Orme Tramway Development
Conwy County Borough Council intended to procure a Lead Consultant and required a multi-disciplinary design team to complete the full design of the works. The team were to be engaged by the Lead Consultant and include but not limited to Architect, Civil a...
- Awarded
Published a year ago
Technical Architecture Capability
3,000,000 GBPSummary of the work DfE CXDT are looking for a supplier who can provide Technical Architecture capabilities as part of agile, multi-disciplinary teams, working alongside our in-house and other supplier delivery teams, designing and building services that ...
- Awarded
Published 2 years ago
Citizen Event History - Analytics
2,089,050 GBPExpiry date: 31/03/2023The Covid-19 pandemic has caused an unprecedented surge in demand on DWP's services, resulting in a hugely increased operational workload across the Department. This in turn has demanded significant changes to the way that we deliver our services and how ...
- Awarded
Published a year ago
Data Science Services - Oracle Intelligent Advisor
2,851,089 GBPExpiry date: 11/12/2024Procurement of a full range of specialised services for the implementation of Oracle's Intelligent Advisor (IA) and associated technologies and applications, including Oracle CX, Oracle Service Cloud, Siebel, SOA and Oracle EBS....
- Awarded
Published a year ago
South Cambridgeshire District Council - Mystery Shopper Exercise
8,800 GBPExpiry date: 03/02/2023SCDC is looking for a suitably qualified and experienced company to provide a Mystery Shopper Service to SCDC for its contact centre for telephone call channel traffic. The purpose is to understand and learn about the customer experience identifying ke...
- Awarded
Published 2 years ago
HTP Agile Digital Services
4,162,500 GBPExpiry date: 13/03/2023DWP Digital Health and Disability are transforming the customer experience of Government by providing easy access to Health and Disability related services, with clear information, linking many new and existing systems to allow more consistent and respons...
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