Tenders & contracts relating to customer experience

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Customer experience tenders & contracts

  • Awarded

    Published 3 years ago

    Eforms and Customer Experience Platform

    price-tag-icon81,575 GBPtime-iconExpiry date: 17/01/2026

    Government low code Platform, multi-channel, end-to-end, customer experience services and channel shift. Enables self-service, CRM, CXP replacement with CRM-light, case management, Revs and Bens, Council Tax, Benefits, Housing, Housing Rents, NNDR, eForms...

  • Awarded

    Published 7 months ago

    BT137 - RM1557.13 - Corporate Website Hosting

    price-tag-icon88,480 GBPtime-iconExpiry date: 31/01/2026

    The WCC corporate website was built and hosted in 2020 under a hosting contract. This is managed by the Digital & Innovation Customer Experience Team. To ensure value for money and service quality, the team wish to go out again for a full procurement ...

  • Awarded

    Published 2 years ago

    Broadacres Infrastructure Refresh 2023

    price-tag-icon350,000 GBPtime-iconExpiry date: 10/02/2026

    1.1 Broadacres server, network and storage infrastructure is coming towards end of their supportable life, replacement hardware with suitable sizing and scalability is sought to replace the current hardware. 1.2 The vision for the project is to replace t...

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  • Awarded

    Published 4 months ago

    CP Consultancy+ Managed Moves GPA

    price-tag-icon500,000 GBPtime-iconExpiry date: 20/03/2026

    Capital Projects (GPA) requires Consultancy Plus as a specialist support to implement key elements of its transformation programme, specifically within its Customer Experience (CE) and Workplace Change (WC) functions. The key objective is to transition GP...

  • Awarded

    Published 3 months ago

    Customer Engagement - Target Applications Limited (t/a CX-Feedback)

    price-tag-icon25,154 GBPtime-iconExpiry date: 26/03/2026

    CX-Feedback - Customer Engagement System

  • Awarded

    Published 4 years ago

    CC15571 Activities Centre Management Software

    price-tag-icon90,000 GBPtime-iconExpiry date: 31/03/2026

    Activity Centre software solution to manage various systems at four Hampshire Outdoor Centres. This will drive efficiencies, improve safety, and improve customer experience. Specific functions required include:  Staff qualification and training r...

  • Awarded

    Published 3 months ago

    "Dare to Care" customer experience programme

    price-tag-icon309,000 GBPtime-iconExpiry date: 01/04/2026

    Design, development and roll out of phased customer experience training. Phased delivery to April 2026 to ensure all front line colleagues are trained. Value of both phases £309,000 ## Contract award

  • Awarded

    Published 2 years ago

    Interactive Voice Recording

    price-tag-icon78,450 GBPtime-iconExpiry date: 02/04/2026

    The Council requires the provision of Professional Interactive Voice Recording (IVR) Customer Experience Consultancy and Managed Service Solution.

  • Awarded

    Published 2 years ago

    Interactive Voice Recording

    price-tag-icon78,450 GBPtime-iconExpiry date: 02/04/2026

    Brent Council is looking for a supplier to provide a professional consultancy and managed service for our IVR (Interactive Voice Recording) customer experience to improve the IVR caller experience and ongoing review, management of the IVR structure and hi...

  • Awarded

    Published 2 months ago

    AT1384 - Consultancy services for Cx Housing project

    price-tag-icon300,000 GBPtime-iconExpiry date: 03/04/2026

    Luton are seeking specialist resource to implement a Housing Management System that will be a tool to deliver Housing services to our customers, enabling efficient management of Housing stock including safety compliance and maintaining decent homes; drivi...

  • Awarded

    Published 2 months ago

    Supply of Professional Services: VOA NextGen Rating Programme Client-Side Support

    price-tag-icon3,600,000 GBPtime-iconExpiry date: 06/04/2026

    Awarded contract - this means that the contract has been awarded to a supplier and is being published for transparency purposes only. The VOA currently has a substantial transformation portfolio, which includes: - new services for Non-Domestic Rati...

  • Awarded

    Published 2 months ago

    Common Customer Experience Architecture Services

    price-tag-icon399,740 GBPtime-iconExpiry date: 21/04/2026

    Provision of architecture services to support the DWP Common Digital Experience team.