Tenders & contracts relating to customer experience
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The WCC corporate website was built and hosted in 2020 under a hosting contract. This is managed by the Digital & Innovation Customer Experience Team.
To ensure value for money and service quality, the team wish to go out again for a full procurement ...
1.1 Broadacres server, network and storage infrastructure is coming towards end of their supportable life, replacement hardware with suitable sizing and scalability is sought to replace the current hardware.
1.2 The vision for the project is to replace t...
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Capital Projects (GPA) requires Consultancy Plus as a specialist support to implement key elements of its transformation programme, specifically within its Customer Experience (CE) and Workplace Change (WC) functions. The key objective is to transition GP...
Activity Centre software solution to manage various systems at four Hampshire Outdoor Centres. This will drive efficiencies, improve safety, and improve customer experience.
Specific functions required include:
Staff qualification and training r...
Design, development and roll out of phased customer experience training.
Phased delivery to April 2026 to ensure all front line colleagues are trained.
Value of both phases £309,000
## Contract award
Brent Council is looking for a supplier to provide a professional consultancy and managed service for our IVR (Interactive Voice Recording) customer experience to improve the IVR caller experience and ongoing review, management of the IVR structure and hi...
Luton are seeking specialist resource to implement a Housing Management System that will be a tool to deliver Housing services to our customers, enabling efficient management of Housing stock including safety compliance and maintaining decent homes; drivi...
Awarded contract - this means that the contract has been awarded to a supplier and is being published for transparency purposes only.
The VOA currently has a substantial transformation portfolio, which includes:
- new services for Non-Domestic Rati...
We highlight data on buying trends and current opportunities for suppliers to get involved in with various central, local and third party government organisations. Browse them below: