Stotles logo

Find awarded customer experience contracts in seconds.

Complete coverage of all UKI public sector contracts. Personalise your feed and track every customer experience opportunity on the market. Unlock thousands more public sector contracts for free today.

  • Looking glass on top of a file iconTender tracking

    Access a personalised feed of relevant tenders, updated every hour.

  • ID card iconProactive prospecting

    Know who to target to get in the buying conversation before tender.

  • Open folder icon360° account briefings

    Create in-depth buyer account briefings of your key opportunities.

  • Two outlines of people layered with an addition sign iconWorkflow tools

    Streamline tender workflows across your team.

Procurement activity

  • Awarded

    Published 3 days ago

    ITEP0175 - Digital Roads – Digital Change Office

    bank-iconNational Highways (previously Highways England)price-tag-icon1,230,000 GBP

    Summary of the work The successful bidder will establish run the Digital Change Office, provide overarching independent programme assurance. Include • Integrated planning • Workplan maintenance & tracking • Stakeholder management & communication • Commu...

  • Awarded

    Published 13 days ago

    Education Authority Online Schools Admissions

    bank-iconEducation Authority Northern Irelandprice-tag-icon1,250,000 GBP

    Summary of the work Further digital transformation on the Outsystems platform to improve user focused development by removal of priority manual processes, to create an intelligent experience tailored to user needs. Implement features incrementally for bes...

  • Awarded

    Published 16 days ago

    Great Orme Tramway Development

    bank-iconConwy County Borough Council

    Conwy County Borough Council intended to procure a Lead Consultant and required a multi-disciplinary design team to complete the full design of the works. The team were to be engaged by the Lead Consultant and include but not limited to Architect, Civil a...

  • Awarded

    Published 21 days ago

    Ride quality initiatives to improve customer experience

    bank-iconHighways Englandprice-tag-icon259,776 GBPtime-iconExpiry date: 31/03/2023

    National Highways (NH) are committed to continually improving the experience that our customers experience on the strategic road network. One priority targeted in Road Investment Strategy 2: 2020-2025 is a "maintenance approach that will focus on safety a...

  • Awarded

    Published a month ago

    West Northamptonshire Council Target Operating Model NASS

    bank-iconWest Northamptonshire Councilprice-tag-icon6,470,000 GBP

    Lot 1: Given the increased demand for adult social care in Northamptonshire, the ageing population of the county and the financial challenges of both the council and the wider health and social care system, there is a need to review the operating systems...

  • Awarded

    Published a month ago

    21 065 Contact Centre as a Service (CCaaS)

    bank-iconCheshire East Councilprice-tag-icon881,733 GBPtime-iconExpiry date: 17/12/2024

    Decision to award a contract to Business Systems for NICE Incontact cloud contact solution for all contact centre functionality for Cheshire East Council. Providing omni channel contact centre functionality to support the corporate contact centre and tele...

  • Awarded

    Published a month ago

    Citizen Event History-Analytics

    bank-iconDepartment For Work and Pensions (DWP)price-tag-icon1,347,965 GBPtime-iconExpiry date: 31/03/2022

    The Covid-19 pandemic has caused an unprecedented surge in demand on DWP's services, resulting in a hugely increased operational workload across the Department. This in turn has demanded significant changes to the way that we deliver our services and ...

  • Awarded

    Published 2 months ago

    Planning Improvement Consultancy - A820

    bank-iconSwale Borough Councilprice-tag-icon62,692 GBPtime-iconExpiry date: 13/06/2022

    Swale Borough Council is inviting Expressions of Interest to quote for a specialist Planning Improvement Consultant. Swale Borough Council's Development Management and Planning Enforcement Services have a key part to play in delivering the Council's p...

  • Awarded

    Published 2 months ago

    Show Home Interior Design

    bank-iconHousing 21price-tag-icon180,000 GBP

    Housing 21 are looking to appoint Suppliers who can design and fit out the marketing suites (show apartment and sales offices) within the budget set by Housing 21. Within the Show Apartment, successful Suppliers will also be expected to display customer o...

  • Awarded

    Published 2 months ago

    Show Home Interior Design

    bank-iconHousing 21price-tag-icon180,000 GBPtime-iconExpiry date: 31/10/2024

    Housing 21 are looking to appoint Suppliers who can design and fit out the marketing suites (show apartment and sales offices) within the budget set by Housing 21. Within the Show Apartment, successful Suppliers will also be expected to display customer o...

  • Awarded

    Published 2 months ago

    Research Specification to understanding the business customer benefits of the reforms laid out in HMRC and HM Treasury's 10-year Tax Administration Strategy

    bank-iconHM Revenue & Customs (HMRC)price-tag-icon170,000 GBPtime-iconExpiry date: 30/06/2022

    In July 2020, HM Treasury and HM Revenue & Customs jointly set out a 10-year Tax Administration Strategy (TAS) 'Building a trusted, modern tax administration system'1 The reforms set out in the strategy are: • The extension of Making Tax Digital to...

  • Awarded

    Published 2 months ago

    Customer Experience Programme

    bank-iconNetwork Rail Infrastructure Ltdprice-tag-icon2,000,000 GBP

    Network Rail identified a requirement to support the Customer Experience Programme from a third-party supplier to deliver the following: - Expert strategic advice and input to support the programme to deliver and embed a service culture. - The design and ...

  • Awarded

    Published 2 months ago

    Leisure Management Software and Access Control

    bank-iconChesterfield Borough Councilprice-tag-icon313,550 GBPtime-iconExpiry date: 15/11/2024

    Chesterfield Borough Council are looking to award a contract for the Leisure Management Software and Access Control. The Council manages 2 leisure facilities in the borough and its looking to engage with a supplier to its transform leisure services by del...

  • Awarded

    Published 2 months ago

    Independent advice on the introduction of B-Mex into the Business Retail Market

    bank-iconWATER SERVICES REGULATION AUTHORITYprice-tag-icon63,312 GBPtime-iconExpiry date: 31/03/2021

    The Supplier shall provide the following services to the customer, particularly focussed on: 1) Whether a B-MeX type incentive could - in principle - effectivelyincentivise wholesalers to improve their services in a way that improvesthe end customer expe...

  • Awarded

    Published 3 months ago

    Contract for Provision of Technology Innovation in Customer Experience and Frontline Service delivery, for the post-Covid world

    bank-iconLondon Borough of Waltham Forestprice-tag-icon150,000 GBPtime-iconExpiry date: 10/02/2022

    Waltham Forest Council is seeking expert assistance to help us innovate our customer experience and frontline service delivery. This project will form part of our new Digital and Technology Strategy to enable our Customer Experience Strategy, which in tur...

  • Awarded

    Published 3 months ago

    Customer Experience Measurement Partner

    bank-iconEast West Railway Company Ltdprice-tag-icon176,676 GBPtime-iconExpiry date: 10/04/2023

    The Service Provider is to deliver an established Customer Experience Measurement Strategy. Specifically: 1. Undertake research fieldwork surveys of people within a defined area associated with the proposed EWR Co. corridor. 2. Analyse survey insi...

  • Awarded

    Published 3 months ago

    1272 Provision of Customer Experience Resource

    bank-iconDepartment of Health and Social Careprice-tag-icon490,200 GBPtime-iconExpiry date: 31/05/2021

    Provision of Customer Experience Resource, key personnel within the DDAT specialism across design and product delivery.

  • Awarded

    Published 3 months ago

    Customer Insight Consultant

    bank-iconMaritime and Coastguard Agencyprice-tag-icon41,500 GBPtime-iconExpiry date: 11/01/2022

    It is recommended that ahead of the permanent appointment of a customer insight manager to UKSR,an experienced customer insight consultant defines the scope and the requirement for the role to optimise the customer experience throughout the customer journ...

  • Awarded

    Published 3 months ago

    Volunteer Management System

    bank-iconLiverpool City Councilprice-tag-icon14,500 GBPtime-iconExpiry date: 31/10/2023

    Liverpool City Council (LCC) has a refreshed Employees Volunteer Scheme with the purpose of demonstrating commitment to and reconnecting with our communities. In addition to providing opportunities for the employees. The aim is to encourage and grow volun...

  • Awarded

    Published 3 months ago

    Rail Delivery Group (RDG) Central Back Office (CBO) HOPS

    bank-iconRail Delivery Group Limited

    Rail Delivery Group (RDG) wishes to replace our Host Operator or Processing System (HOPS) and invites Bidders to demonstrate their capabilities for providing an innovative proposal in line with the requirements detailed within this specification. There wi...

  • Awarded

    Published 3 months ago

    Customer Experience Tracker 2021

    bank-iconHighways Englandprice-tag-icon940,000 GBPtime-iconExpiry date: 29/03/2024

    The Customer Experience Tracker (CET) will be a robust, systematic survey instrument that can quantitatively monitor and track changes in core variables over time; be used to understand who our customers are, their needs and priorities, and provide benchm...

  • Awarded

    Published 3 months ago

    Contract

    bank-iconPhoenix Community Housingprice-tag-icon48,000 GBPtime-iconExpiry date: 01/12/2024

    Phoenix are seeking a supplier who can evidence an excellent track record of providing a 'high standard' of call handling expertise, sufficient resource and associated services knowledge to deliver a seamless telephone service OOH to Phoenix's residents (...

  • Awarded

    Published 3 months ago

    Contract

    bank-iconPhoenix Community Housingprice-tag-icon48,000 GBP

    Phoenix are seeking a supplier who can evidence an excellent track record of providing a ‘high standard’ of call handling expertise, sufficient resource and associated services knowledge to deliver a seamless telephone service OOH to Phoenix’s residents (...

  • Awarded

    Published 4 months ago

    Replacement of Universal Housing Solution

    bank-iconOne Housingprice-tag-icon500,000 GBPtime-iconExpiry date: 29/09/2025

    Delivery of a new CX solution and maintenance support contract

  • Awarded

    Published 4 months ago

    Evaluation of the additionality of the Commonwealth Games Business and Tourism Programme

    bank-iconWest Midlands Growth Company Ltdprice-tag-icon344,000 GBP

    The Business and Tourism Programme (BATP) seeks to maximise the benefits of the 2022 Birmingham Commonwealth Games to the UK and the region as a business, investment and tourist destination. A critical element of the evaluation of the BATP is an assessmen...

  • Awarded

    Published 4 months ago

    DHSC MQS R - T&T and Customer Experience HEO (CB)

    bank-iconDepartment of Health and Social Careprice-tag-icon21,840 GBPtime-iconExpiry date: 30/11/2021

    DHSC- Managed Quarantine Services/ T&T and Customer Experience HEO

  • Awarded

    Published 4 months ago

    FWoW Connections Portal - Phase 1

    bank-iconNorthern Gas Networksprice-tag-icon60,925 GBP

    In 2020 during the FWoW Connections project it was identified that an online self-serve portal would benefit both the connections team but also our connections customers by improving the time it takes to raise and complete a quotation or job. It would als...

  • Awarded

    Published 4 months ago

    Delivering behavioural insight and change

    bank-iconHighways Englandprice-tag-icon167,141 GBPtime-iconExpiry date: 31/03/2022

    Highways England's Social Research and Behaviour Change Centre of Excellence is looking to commission specialist social research and behavioural insight expertise and services to support Highways England in the delivery of our imperatives. This will ...

  • Awarded

    Published 4 months ago

    Service Quality Regime

    bank-iconSouth Western Railway (FirstGroup)

    The Client wants to improve the quality of presentation of their stations and trains and to monitor and improve levels of customer service from front-line colleagues and on our social media. To achieve this, we are introducing Service Quality Regimes (SQR...

  • Awarded

    Published 4 months ago

    Bromley Public Website Redesign & Upgrade

    bank-iconLondon Borough of Bromleyprice-tag-icon75,000 GBPtime-iconExpiry date: 03/01/2022

    Bromley Council's Public Website (www.bromley.gov.uk) requires a number of improvements that can be made to enhance the customer experience and support the Council's digital strategy. Within this recommendation report, consideration has also been given to...

  • Awarded

    Published 4 months ago

    WSCC - JS - Provision of End User Services for West Sussex County Council (CCS RM3804 (Lot3a)) - AWARD

    bank-iconWest Sussex County Councilprice-tag-icon7,240,139 GBPtime-iconExpiry date: 30/09/2024

    A contract for the provision of End User Services as described in Document 2: The Specification ("The Services") is being tendered by West Sussex County Council ("The Council") in accordance with the Public Contracts Regulations 2015 (SI 2015/102) ("The 2...

  • Awarded

    Published 4 months ago

    Agreement to provide CX training for new Housing system

    bank-iconRedditch Borough & Bromsgrove District Councilsprice-tag-icon22,000 GBPtime-iconExpiry date: 30/06/2022

    Agreement to provide CX training for new Housing system

  • Awarded

    Published 4 months ago

    Whittington Health NHS Trust Payroll and Pensions Framework Agreement

    bank-iconWhittington Health NHS Trustprice-tag-icon1 GBP

    Partners Procurement Service, on behalf of Whittington Health NHS Trust (the “Authority”) has established a Framework Agreement for the Provision of Payroll and Pension Services (the “Framework Agreement”) that would be available to all current and future...

  • Awarded

    Published 4 months ago

    Apprenticeship Management

    bank-iconThames Water Utilities Limited

    The scope of this procurement is to award a framework agreement for a provider to manage and deliver our apprenticeship programs. Lot 1: Apprenticeship Management - Engineering The scope of this procurement is to award a framework agreement for a primary ...

  • Awarded

    Published 5 months ago

    Customer Focused Digital Diversion Routes

    bank-iconHighways Englandprice-tag-icon121,265 GBPtime-iconExpiry date: 31/08/2023

    Highways England is looking to award a contract for the provision of services to support the development of a diversion route toolkit and support the planning, monitoring and evaluation of on-road trials. These trials are part of Highways England's ongo...

  • Awarded

    Published 5 months ago

    DVSA Commercial Vehicle Services Digital Delivery Partner

    bank-iconDriver and Vehicle Standards Agencyprice-tag-icon7,783,530 GBP

    Summary of the work DVSA have a requirement to replace legacy IT systems supporting the vehicle testing service. The digital delivery partner will develop and transition to a new digital service, whilst implementing service improvements for our users and ...

  • Awarded

    Published 5 months ago

    Robotic Process Automation (RPA) Pilot G-Cloud 12 call off

    bank-iconLondon Borough of Mertonprice-tag-icon231,950 GBPtime-iconExpiry date: 19/09/2023

    The purpose of the pilot is to test the deployment of RPA in financial assessment of the Adult Social Care unit. The Financial Assessment Team comprise of 3 assessors, one administrative officer and a manager. The Adult Social Care unit covers work acros...

  • Awarded

    Published 5 months ago

    Website Support and Development including provision of SEO and content administration services.

    bank-iconLondon North Eastern Railway Limitedprice-tag-icon5,000,000 GBP

    Summary of the work The delivery, maintenance and improvement of a market-leading rail online customer experience, both through existing roadmap items as well as exploring, scoping and developing future initiatives. Expected Contract Length 2 years Late...

  • Awarded

    Published 5 months ago

    C1105 - SCADA Services Provision

    bank-iconNI Water and its Subsidiariesprice-tag-icon3,500,000 GBP

    These SCADA systems are used to provide enhanced monitoring and control at NI Water treatment Works, with both local and remote capabilities it is also used for reporting purposes both internally and to regulatory bodies such as DWI and NIEA. Site SCADA s...

  • Awarded

    Published 5 months ago

    Customer Insights

    bank-iconDepartment of Health and Social Careprice-tag-icon55,600 GBPtime-iconExpiry date: 30/04/2021

    NHS T&T's Customer Experience (CX) team requires a Customer Insights & Analysis function in order to conduct analysis of customer sentiment towards products and services

  • Awarded

    Published 5 months ago

    Facilities Management for the Luton DART

    bank-iconLondon Luton Airport

    Facilities management and maintenance of the station premises forming part of the Luton DART passenger transit system, including building and platform and vehicle cleaning, customer-facing personnel, ticket enforcement, inspection and maintenance of the s...

  • Awarded

    Published 5 months ago

    Re-imagining Waltham Forest’s digital channel strategy and website delivery plan post-Covid

    bank-iconLondon Borough of Waltham Forestprice-tag-icon94,650 GBPtime-iconExpiry date: 19/07/2022

    define a new digital channel strategy and help with the design of our new website, as part of our Customer Experience Strategy.

  • Awarded

    Published 5 months ago

    Customer Experience Platform (CRM)

    bank-iconBuckinghamshire Councilprice-tag-icon149,500 GBPtime-iconExpiry date: 15/06/2023

    Service Designer/Customer Portal/Staff Portal Customer Service Hub (Inclusive of 15 users) MyAccount Per Secure Service - Benefits

  • Awarded

    Published 5 months ago

    Development, hosting and CMS for a New Council Website

    bank-iconDerry City and Strabane District Councilprice-tag-icon191,209 GBP

    Summary of the work Design and build a user-centred, mobile responsive and accessible website implemented on a new Web CMS.. The Web CMS must be hosted, highly usable, and provide multi-channel support and must integrate with a CRM in the future Expected...

  • Awarded

    Published 6 months ago

    Customer Experience Strategy

    bank-iconEast West Railway Company Ltdprice-tag-icon100,000 GBPtime-iconExpiry date: 01/05/2021

    Customer Experience Strategy

  • Awarded

    Published 6 months ago

    CX - UX, Design and Service Delivery Capability

    bank-iconDepartment of Health and Social Careprice-tag-icon900,000 GBPtime-iconExpiry date: 29/08/2021

    CX - UX, Design and Service Delivery Capability to work alongside Internal Teams and Suppliers

  • Awarded

    Published 6 months ago

    Firmstep Forms including Self and Dash

    bank-iconLeicestershire County Councilprice-tag-icon91,500 GBPtime-iconExpiry date: 01/03/2021

    Forms is used by over 1/3rd of Local Government and many other Public services. Clients fully digitise services with intelligent transactional eforms optimised for mobile CX. Workflow, integrations for payments included.\r Self and Dash provides secure s...

  • Awarded

    Published 6 months ago

    Provision of Information, Advice and Guidance Services across the Dorset Council Local Authority Area

    bank-iconDorset Councilprice-tag-icon2,823,250 GBPtime-iconExpiry date: 30/09/2024

    The purpose of this contract is to have a joined up single service contract for information, advice and guidance whereby key stakeholders work together to design and deliver a multi-channel approach to information, advice and guidance. Definition and...

Stop chasing tenders, start getting ahead.

Sign up for free