Tenders & contracts relating to Call centre
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- Awarded
Published 8 months ago
Provision of Project Helpline Services
540,000 GBPLot 1: Provision of Project Helpline Services including management of a project freephone helpline for any members of the general public who have any questions in relation to the Thames Tideway Tunnel Project. The Provider will be required to provide a d...
- Awarded
Published 8 months ago
WP2074.1 Provision of a Technical Service Desk
8,500,000 GBP
Expiry date: 23/08/2026Provision of a Technical Service Desk The provision of a Technical Service Desk for the GOV.UK One Login Programme. Single point of contact for all technical queries &issues, which will be raised via the Contact Centre, or directly by Relying Parties....
- Awarded
Published 8 months ago
Customer Center Services for CSG
233,266.92 GBPExpiry date: 17/05/2024The Home Office seeks to procure the services of a sole Supplier for the provision of contact centre services handling voice calls, emails and complaints handling amongst others but not limited to the following services: MPs allocation of correspondences,...
- Awarded
Published 9 months ago
Provision of Outsourced Contact Centre Services
17,000,000 GBPExpiry date: 02/08/2026The Authority requires a user support solution to provide joined-up, real-time user support that can meet the needs of all Users should they encounter issues when using "GOV.UK One Login". The Authority is looking to collaborate closely with a Contractor ...
- Awarded
Published 9 months ago
Technologies for Independent Living: Telecare, Telehealth Framework
80,000,000 GBPEstablished in 2004, Procurement for Housing (PfH) is a national procurement consortium dedicated to the social housing sector and supported by the National Housing Federation (NHF), Chartered Institute of Housing (CIH) and HouseMark. Collectively our Mem...
- Awarded
Published 9 months ago
Hafod Alarm Monitoring, Emergency Response and Out of Hours Service
Hafod require an efficient, caring and speedy response for all alarms, lifeline, telecare, emergency response and co-ordinating an out of hours’ repairs service. The Service provision is 24 hours a day, 7 days a week, 365 days a year (though the provisio...
- Awarded
Published 9 months ago
Technologies for Independent Living: Telecare, Telehealth Framework
80,000,000 GBPEstablished in 2004, Procurement for Housing (PfH) is a national procurement consortium dedicated to the social housing sector and supported by the National Housing Federation (NHF), Chartered Institute of Housing (CIH) and HouseMark. Collectively our Mem...
- Awarded
Published 9 months ago
ID 4779419 - DfC - Housing Supply - Landlord Helpline Service
209,992.79 GBPThe contract is to provide a helpline service offering free, confidential, impartial advice and information to registered landlords and potential landlords on compliance issues and good practice relating to private renting in NI. The advice line will only...
- Awarded
Published 9 months ago
International Student Conversion including Admissions Support
900,000 GBPInternational Student Conversion including Admissions Support Lot 1: The University is seeking to establish a contract with a Contractor for the provision of conversion services including admission support and processing for prospective international stu...
- Awarded
Published 9 months ago
DVSA Contact Centre Additional Capacity - Call Surges 2023
3,417,608 GBPExpiry date: 16/07/2026Covid-19 caused large, unforeseen call volumes which have been very difficult to handle with existing resources. DVSA therefore requires the ability to scale up its call handling capacity, at short notice, enabling it to manage any future demand spikes....
- Awarded
Published 9 months ago
DVSA Contact Centre Additional Capacity - Call Surges 2023
3,417,608 GBPSurges in call volumes during the Covid-19 pandemic resulted in the Driver and Vehicle Standards Agency (DVSA) requiring additional call centre resource at short notice. These surges were managed on DVSA’s behalf by Capita and details of the volumes handl...
- Awarded
Published 9 months ago
Public enquiries call handling contingency service
33,350 GBPExpiry date: 30/06/2025A call-off contract to assist with public enquiries. during periods of high call volumes
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Top buyers relating to Call centre
Discover insights into the most active buyers procuring for Call centre services and solutions below.
- Ministry of Defence
- NHS Midlands and Lancashire CSU
- Department for Environment, Food and Rural Affairs (DEFRA)
- UK Shared Business Services Ltd
- Midlands and Lancashire Commissioning Support Unit
- London Borough of Waltham Forest
- NHS England
- Ministry of Justice
- Foreign, Commonwealth and Development Office
- Birmingham City Council
- Crown Commercial Service
- Gloucestershire County Council
- Isle of Wight Council
- Home Office
- Department for Education
Top sources for Call centre contracts & tenders
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