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Awarded

Telecommunications services

Published

Description

Thames Water are undergoing a large change to the way we interact with our customers. A customer experience programme is running over the next 5 years to improve the communication with customers, moving away from a focus on traditional voice and email, and embracing a new Omni-channel approach to customer communication. To facilitate this transition, we are seeking to award a contract for replacement contact centre software that will allow us to serve customers over many channels. Contract for replacement contact centre software, services and support.

Timeline

Publish date

4 years ago

Buyer information

Thames Water Utilities Limited

Email:
procurement.support.centre@thameswater.co.uk

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Notice topics

Communication software packageTelecommunications services

Related topics

Telecommunication services except telephone and data transmission servicesTelephone and data transmission servicesPostal and telecommunications servicesMemory-management software packageEmulation software packageIT software package

Source

Ted (OJEU)
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