Data storage services

Description

The procurement includes transition and transformation, operation of IT infrastructure and business applications, including: cross functional services, data center services, sap services, network and software-defined network services and cloud operation services, projects and other consultancy services regarding business and infrastructure. The overall objectives of the agreement is to support DSB-wide digitalisation by which DSB: (i) increasingly leverages cloud capacity and flexibly scales up cloud consumption; (ii) increasingly adopts cloud to realise its digitalisation strategy and balances costs with the need for flexibility, agility, and speed; and (iii) applies a high level of automation and software-as-a-service technologies in order to quickly bring new services to DSB's business, end users and customers. All further described in the tender documents. The main services of the agreement comprise transition and transformation including the transfer of existing services from the incumbent suppliers to the new supplier and the execution of predefined internal supplier transition projects and other projects and services as mentioned below. The supplier will have end-to-end responsibility for completing the transition and any transformation projects and for performing the services mentioned below. The primary services and deliverables under this agreement include the following 5 service towers: 1) Cross functional services comprise the services, which apply to all service towers under the agreement, such as capacity, availability, change, asset, release and deployment and incident and problem management; 2) Data centre services comprise a number of infrastructure services related to the monitoring, operation, maintenance, and certain support of data centre infrastructure and facilities, servers, databases, middleware, operating systems, storage, backup, etc., covering both on-premises and cloud environments as and when DSB decides to place more systems in production on a cloud-based service; 3) Network services primarily based on software-defined network comprise the monitoring, operation, maintenance and certain support of the network on and between DSB's locations and WAN connections to supplier's data centre and relevant third party supplier's service locations (e.g. a cloud capacity provider), including configuration and administration of the network on DSB's locations (except for handling of physical equipment and cabling); 4) SAP Services comprise the provision of: (i) a dedicated SAP S/4 HANA infrastructure platform provisioned as Platform-as-a-Service (PaaS); (ii) infrastructure-as-a-Service (IaaS) for DSB’s non-S/4 HANA SAP platforms; and (iii) a number of SAP Basis services for DSB’s SAP S/4 HANA and non-S/4 HANA SAP platforms; and 5) Cloud operation services comprise the operation of Infrastructure as a Service (IaaS), Functionality as a Service (FaaS), Software as a Service (SaaS) and Platform as a Service (PaaS) in relation to cloud infrastructure delivered by DSB's third-party cloud service provider enabling DSB e.g. to deploy and run arbitrary software, such as operating systems and applications, and deploy applications onto DSB's cloud environment.